Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Montreal organization to pick the right tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Montreal, Quebec companies to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter details, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your business to augment your existing Support Desk organization by sharing delivery of Support Desk services transparently between your regular IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Montreal, Quebec company, phone 1-800-993-9400 or visit Contact Progent.