Expanding your at-home workforce can have a significant effect on network architecture, security, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Naples company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Naples, Florida organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for At-Home Workers
A rapid, organization-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter details, and append screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Support Desk team by splitting delivery of Call Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the leading professional services automation tool for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Naples, Florida business, call 1-800-993-9400 or visit Contact Progent.