Use this form to tell Progent how to contact you and to provide Progent with your credit card information. After you submit a properly completed form, a Progent support specialist will contact you by phone. Your credit card will be billed at the rate of $2.95 per minute. By submitting this form you acknowledge that you have read and agreed to the terms of the Technical Support Request Agreement. Please complete all relevant fields.

If you are outside the United States and need urgent network support, please visit International Technical Support Request Agreement.


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An index of content::






  • Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the center of Cisco's collaboration platform. CUCM and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating with apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly remote and onsite expertise to help organizations of any size to build and administer CUCM environments by providing Unified Communications Manager configuration and technical support services that deliver maximum productivity. Progent's consultants can help with any facet of CUCM setup and troubleshooting in areas such as integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

  • Cisco Certified Hawaii Computer Network Specialist

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