Technical Support Request Agreement
You, the client, agree to pay Progent at the rate of $2.95 per minute for information technology consulting services. Progent's services will be provided by a qualified engineer who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Progent will make all best efforts on your behalf to resolve your information technology issues. You, the client, are responsible for compensating Progent for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.
If the technical issue cannot be resolved remotely and you, the client, agree to allow a Progent engineer, if available, to perform the requested services onsite, you, the client, agree to pay an additional incident service fee of $35.00 per visit. If the requested service visit requires less than four hours of onsite work Progent reserves the right to bill you, the client, for actual travel time expended at the engineer's usual and customary rate.
You, the client, will be invoiced and provided with detailed service reports for all services provided upon completion of the technical service call or session, and payment terms for said invoice are by credit card. Please complete the credit card authorization form on the New Client Information page which will appear after you agree to this contract.
You, the client, further agree not to recruit, hire, or subcontract, either directly, or indirectly via a third party, any Progent consulting personnel that have provided services to you, from the time services are initially provided until one year after the last date of any services provided to you.
Progent and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Progent cannot take responsibility for any loss of data or productivity that client may suffer, however, Progent will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.