How to Get Immediate Technical Support
If you are not currently a Progent client and need immediate computer support, please read the Technical Support Request Agreement on this page. If you agree with the terms, click the "I Accept" button below the agreement and you will see the New Client Information page. Properly fill out the form on the New Client Information page and click the "Submit" button and a Progent technician will contact you immediately.

If you do not agree with the Technical Support Request Agreement, click the "I Do Not Accept" button and you will return to the Nationwide Remote Support overview page.

If you are looking for support of a more ongoing nature and would like to speak with a Business Development Representative, please call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com.

Technical Support Request Agreement

You, the client, agree to pay Progent at the rate of $2.95 per minute for information technology consulting services. Progent's services will be provided by a qualified engineer who will deliver support by phone and, if necessary and if permitted by you, via remote access to your computer or network. Progent will make all best efforts on your behalf to resolve your information technology issues. You, the client, are responsible for compensating Progent for time expended on your behalf, whether an immediate solution is implemented or future work-arounds or alternate solutions are recommended.

If the technical issue cannot be resolved remotely and you, the client, agree to allow a Progent engineer, if available, to perform the requested services onsite, you, the client, agree to pay an additional incident service fee of $35.00 per visit. If the requested service visit requires less than four hours of onsite work Progent reserves the right to bill you, the client, for actual travel time expended at the engineerís usual and customary rate.

You, the client, will be invoiced and provided with detailed service reports for all services provided upon completion of the technical service call or session, and payment terms for said invoice are by credit card. Please complete the credit card authorization form on the New Client Information page which will appear after you agree to this contract.

You, the client, further agree not to recruit, hire, or subcontract, either directly, or indirectly via a third party, any Progent consulting personnel that have provided services to you, from the time services are initially provided until one year after the last date of any services provided to you.

Progent and you, the client, mutually agree not to disclose confidential or proprietary information that has been identified as such by either party. Progent cannot take responsibility for any loss of data or productivity that client may suffer, however, Progent will make every effort to prevent such loss. In the event a lawsuit arises from this agreement, the prevailing party shall receive payment for all costs incurred with such action, including reasonable attorney's fees.


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An index of content::

BlackBerry BES Consulting Firm BlackBerry Synchronization Tech Expert in Douglas County Nebraska
BlackBerry Synchronization Computer Network Consulting company Computer Network Support Group for BlackBerry Professional Software in Burlingame, CA
CISSP Network Security Testing CISSP Audit
Cisco CCIE R&S Support Contract Job Telecommuting Job in Buffalo
Windows and Solaris Information Technology Consulting
UNIX with Windows Support and Integration in Denver, CO

If you are developing UNIX-based software on a network that includes Windows-based processors, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your area of high-value expertise while avoiding the continual hassle of maintaining your business network. Through the use of smart network monitoring and by delivering remote and on-site assistance as your business needs it, Progent represents an economical alternative for managing an IT network that provides excellent reliability, security, and performance. Progent's developer support offerings feature full-service network support outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center support.

Cisco Computer Consultancy Cisco IT Technical Support Company Dallas County
Cisco Computer Support Firms Computer Consultancy Firms for Cisco Denver, CO
Consulting Services for Lync Server 2013 security
Lync Server 2013 Mobility Services Engineers in Los Angeles, CA

Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing, as well as IP and PSTN calling enabled for a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist your company to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or mixed model suitable for your present and long-term goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your IT team and end users. Progent offers expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

Cisco Consulting Team Cisco Small Business Computer Consulting Company in Irving, Dallas County
Disaster Recovery IT Services
Consultants in Tempe, AZ

Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience assisting small and mid-size businesses to reduce network downtime by offering cost-effective online consulting for disaster recovery/business continuity planning, fault-tolerant network architecture, data backup and restore systems, and transparent system maintenance. Progentís business continuity consultants can help your company to develop and test a sensible business continuity strategy that aligns with your business goals and IT budget. Progentís disaster recovery engineers can assist you to architect, implement, and maintain resilient technologies such as redundant Internet access, virtualization, clustering, network load balancing, transparent off-site backup, and geographically dispersed hot backup centers.

Cisco IT Outsourcing Company Cisco Small Business Outsourcing IT South Dakota
Cisco Migrations Cisco System Engineers in Mobile County Alabama
Cisco Network Architect Cisco Networking Consultant
Cisco Support Organizations Network Support Consultants for Cisco in Orlando, Orange County
Meraki 802.11ac Access Point Upgrade Specialist
Meraki MR18 Access Point Configuration

Progent's Meraki Wi-Fi AP experts provide online and on-premises support services to help organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security, manageability and availability for wired and wireless users irrespective of their mobility or device.

Colorado Network Specialists California Monterey Computer Network Support Companies
Oracle 10g Consultant
Oracle PL/SQL Developer Firm Spokane, WA

Progent can provide affordable remote access to a certified Oracle DBA expert or an Oracle software developer. Progent offers comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Database Resource Manage.

Colorado Technical Support Group Integration Support for Red Hat Linux, Solaris, UNIX
Computer Consultancy Firm Designer for Microsoft SQL Server in Dallas Fort Worth Arlington
Computer Engineer for Red Hat Linux, Sun Solaris, UNIX Redhat Linux, Solaris, UNIX Computer Consultant Indianapolis International Airport IND
Computer Installation Technology Consultant in Miami, FL
Cisco LocalDirector 400 series Configuration
Integration Services for Cisco LocalDirector 400 series

Progent offers high availability load balancing consulting covering system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.

Computer Service Providers Cisco Security Consulting Group
Consulting Services for System Center 2012 Operations Manager Support Outsourcing for SCOM 2012 Migration
Custom Software Engineer Best VBScript programming Engineers
Aironet Wave 2 Wi-Fi AP Technology Consulting
Aironet 1700 Access Point Computer Consulting in Jackson, WY

Progent's Cisco certified Wi-Fi consultants can provide affordable remote and onsite support for both legacy and current 802.11ac Aironet Wi-Fi access points (APs) and Progent can help your business to plan and manage Wi-Fi solutions that include indoor and outside/ruggedized Aironet APs.

Cybersecurity Organization for Firewall Network Security Auditing for Security in Missouri
Developer for Great Plains Design Firm for E-Commerce
District of Columbia Repair Nevada Network Providers
Downers Grove, Illinois Computer Service Providers IT Specialists
Engineers for BlackBerry Exchange BlackBerry Smartphone Small Business IT Outsourcing Group
Exchange 2003 Server Support Outsourcing Services Exchange 2016 Network Engineer in Toronto, Canada
Cisco Management Consulting
Global Cisco Remote Access Service

Progent offers fast remote access to Cisco-certified CCIE networking consultants. Progent's CCIE consultants can connect to your environment via advanced remote support utilities to deliver quick and economical troubleshooting and remediation of urgent network infrastructure issues.

Fedora Linux, Solaris, UNIX Troubleshooting Ubuntu Linux, Sun Solaris, UNIX Technical Support Chicago West Side
System Center 2016 Troubleshooting Remote Troubleshooting
System Center 2016 Disaster Recovery Support and Integration in San Mateo, CA

System Center 2016 delivers important improvements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

Firewall Security Group Firewall Security Consultancies in Florida
Engineers for Enterprise hybrid cloud
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Garland, Texas Computer Support Companies Garland, TX Technical Consulting
Georgia Network Security Consultants Network Consultation for Cisco
Greensboro, North Carolina IT Specialist Networking Companies
IT Consulting Companies Cisco Computer Network Companies Kansas - Wichita, KS, Overland Park, KS, Kansas City, KS, Topeka, KS
Indiana Service Providers BlackBerry Enterprise Server IT Consulting in Phoenix, Maricopa County
Jacksonville, Florida Support Consultants Jacksonville, Florida Design Consultant
Los Angeles, San Diego, Long Beach, Santa Ana, Anaheim, Riverside, Bakersfield, CA IT Manager Best Design Companies
Progent Start-Up Company Software Consulting Firm
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Les Kent has a 35-year track record of effective technology integration, business administration, sales, and operations. He has shown a talent for creating sophisticated information technology solutions while working as a system designer, application developer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and major corporations.

Microsoft Certified Miami, Florida Technology Consulting Miami, Florida Support Group
Exchange 2016 Office integration Integration Services
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Microsoft Certified Partner Schaumburg, IL Security Consulting Implementation
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Windows Cluster Server 2008 Specialists Sausalito, CA

The cluster technology built into the high-end editions of Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and administration of clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or enhanced features include cluster Validation, revamped setup and installation, unified cluster management, new cluster infrastructure for increased uptime, hardened protection and quorum models, elimination of failure points, more storage and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist you assess the business benefits of Windows clustering, design and execute an installation, train your IT personnel to administer your failover clusters, deliver continuing consulting and support services, and create and validate a disaster recovery procedure.

Microsoft Exchange Server 2013 Design Firm Microsoft Exchange Integration Group in Augusta Aiken
Outsourced Programming for .NET
Largest Integration for Custom .NET in Milpitas, CA

For custom program creation, Progent can supply software design consultants to produce business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide expertise in a wide range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

Microsoft Operations Manager Integration Services Support Services for Operations Manager
Microsoft SQL 2014 Information Technology Consulting Firm Microsoft SQL Server 2017 Small Office IT Support
iPhone 5 Support and Integration
Apple MobileMe Support and Setup

Progent's experts can provide Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also assist you with iPhone integration and Apple iPad management, or migrating to Apple's iCloud services. For business environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and supporting a network environment that is reliable, secure, fast and aligned with your organization's business goals.

Microsoft SharePoint Server 2007 Technology Consulting SharePoint 2010 Remote Support Services
Microsoft Support From Home Job MCSE Engineer Position Cleveland, Cuyahoga County
Microsoft Windows Implementation Support Microsoft Windows Computer Network Consulting
Moraga Migrations Danville Small Office IT Consultant in California
Nebraska Network Design and Configuration Firewall Consulting
Network Management Services Cisco Integration Consultants Michigan
Network Management Services Windows 2008 Server Installation
Network Manager IT Outsourcing Firms Lowell, Middlesex County
SharePoint Server 2010 Consultants
Consulting Tempe, AZ

Progent's Microsoft engineers can provide cost-effective remote technical support and development services to assist your business to design, deploy, administer, and troubleshoot SharePoint 2010 installations that can include web sites that can function as intranets, extranets, document and media management applications, blogs, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and enhance collaboration. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar desktop applications including Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from earlier releases of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.

Network Support Consulting BlackBerry Smartphone Security Consulting Group Duval County Florida
Online Microsoft Project Training Professional Design
Onsite Support for Sunnyvale Santa Clara Computer Support Firms in Northern California
Onsite Technical Support for Cisco Cisco Computer Consultancy Companies
Support for Aironet 802.11ac AP Upgrade
Remote Technical Support for Aironet 802.11ac AP Migration in Omaha, NE

Progent's certified wireless experts can assist businesses of any size to design, deploy, manage and repair Cisco Aironet wireless access point environments to provide the performance, coverage, density, expandability, security compliance and manageability required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient online and on-premises consulting services for both legacy and current 802.11ac Aironet APs and Progent can assist you design and manage deployments of indoor and outdoor Aironet access points.

Operating System Education Windows Education
Small Business Network Installation
Mid-sized Office Computer Support Company Madison, WI

Progent offers IT support for medium size companies with 100 to 250 network users. The mid-size business or work group has typically been an overlooked part of the market for IT support services. The overhead and service delivery models of major third-party service firms make them excessively expensive for the typical small business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an IT system whose complexity and sophistication are often similar to the networks of far bigger companies. Progent's service delivery model, which takes great advantage of remote support, virtual office infrastructure and proactive server monitoring, significantly reduces the IT support costs of an SMB while offering the mid-size company with big-company support from certified, world-class consultants with background in a wide array of small business technologies. If your mid-sized company or small business is looking for levels of IT support appropriate for a medium size organization without budgeting enterprise costs, call Progent.

Postini Technology Consulting Services Reseller for Postini
Professionals for Redhat North Carolina Computer Consultants for Redhat
SQL 2014 Server Install Microsoft SQL Server Computer Specialists Scotts Valley CA
Security Computer Security Security Security Consultant Denver, CO
Security Organization for Security Security Security Group in District of Columbia
Security Security Auditor CISSP Cybersecurity Companies Phoenix - Paradise Valley - Tempe
Microsoft Word for Mac Education
Mac Office Word Training Professional in Anaheim, CA

Progent can provide one-on-one training customized for people who want to expand their knowledge of the macOS and OS X platform, Apple Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for macOS and Mac OS X applications.

Server Installation for Exchange 2003 Server Exchange 2016 Networking Companies in Petaluma California
SharePoint 2013 Consulting Urgent Microsoft SharePoint Server Help and Support in Tampa, Hillsborough County
SCCM 2012 Central Administration Site Online Technical Support
SCCM 2012 Asset Management Consultants in Nebraska

Progent can help your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy change management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your changing business needs. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

SharePoint Server 2010 Online Support Services Microsoft SharePoint Server 2007 Remote Support Services
Integration Services for Cisco ASA and VMware
ASA and PIX Online Troubleshooting Santa Clara County

Progentís Cisco-qualified network consultants provide experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progentís network experts can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Slackware Linux, Solaris, UNIX Help and Support Top Rated Support for Ubuntu Linux, Sun Solaris, UNIX in DC
Small Business Network Consulting Group Network Repair Service
Security Audit Consultant
Glendale, Arizona Security Audit Consultancy

The Certified Information Systems Auditor accreditation is a globally recognized achievement that indicates expertise in IS security auditing. Certified by ANSI, the CISA credential requires that consultants pass an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-certified Cybersecurity audit professional trained to assist businesses in the fields of information systems audit services, information technology governance, systems and architecture ROI, IT service delivery, safeguarding of data resources, and disaster recovery preparedness.

Small Business Network Outsourcing IT Providers for Microsoft and Apple Peoria, AZ
Solaris Technical Support Solaris Online Troubleshooting
MS Virtual Server Administration Website Professional
Microsoft Server Consolidation Support and Setup

Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on software first produced by Connectix, provides the performance necessary to carry out hardware reduction, software upgrade, and server isolation projects through virtualization technology in an enterprise-class IT network with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at companies wishing to enhance ROI in application development and testing, upgrading from legacy line-of-business applications, and server consolidation. Progent's certified Virtual Server experts can assist your company to assess and deploy Microsoft Virtual Server.

Support Consultant BlackBerry Redirector Computer Companies in Cleveland, Cuyahoga County
Support Organizations for Exchange Server 2013 Software Consultants
Cisco ASA 5500-X Firewall with Firepower Specialists
Cisco ASA Firewall with Firepower Specialists in Huntington Beach

The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-qualified CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Technology Consultant Cisco and Microsoft Certified Small Business Network Consultant for Campbell California
Microsoft Financial Software Integration
Great Plains Technology Consulting Novato, CA

Progentís Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and business management tool based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its modular design you can license only the capability you currently need, with the option to expand clients and increase capabilities when necessary. Progentís Dynamics GP Software support engineers can help you install, configure and manage Microsoft Dynamics GP 2010 and also older versions of Microsoft Dynamics GP.

Windows Server 2012 Information Technology Support Windows Server 2012 R2 Computer Consultancy Firms in Allegheny County Pennsylvania
Yolo County Network Consulting Firms Remote Support for Davis in California
Flex 7500 2500 Wireless Controller Support Outsourcing
2500 Wireless Controller IT Services

Progent's Cisco-certified Wi-Fi technology consulting experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.