Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Kansas City
ProgentProgent's consulting support for network service firms in Kansas City Missouri allows your company to provide your clients Progent's consulting and Help Desk support with your company's own branding as a seamless supplement to your regular IT services group. These services can help you grow your client base, fill out your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide roster of network engineers, PC support technicians, network admins, and data security consultants have worked as seamless supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT support firm with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to configure and manage. Smaller IT support firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in larger metro areas is available throughout the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your customers submit service requests by means of your custom branded web portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to become a sole point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support group, under your coordination, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced service documentation platform to make sure all services delivered are fully documented. This allows you to transfer service responsibilities to internal personnel when you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably take on more opportunities outside your core areas of excellence and serve new geographies without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable resource for expanding your IT service operations.
  • Fast Problem Escalation: With a large roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Efficient online service saves money and produces quick solutions.
  • Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Kansas City, Missouri Businesses
Progent's veteran team of certified consultants offers Kansas City, Missouri companies a broad range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Kansas City, Missouri
For more information about Progent's reseller program for IT service organizations in Kansas City, Missouri, call 1-800-993-9400 or refer to Contact Progent.