Cheyenne Consulting Support for IT Service Providers
Seamless Temporary Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Cheyenne
Progent's consulting services for network service organizations in Cheyenne Wyoming enables your company to offer your clients Progent's consulting and Help Desk support using your company's own branding as a transparent extension of your regular IT services team. This can ease the way for you to grow your client base, close gaps in your service offerings, create happy clients, and increase your bottom line.
Progent's team of network infrastructure experts, PC support technicians, IT admins, and cybersecurity professionals have acted as transparent extensions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and preserve your branding.
Progent is an IT consulting firm with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but a hassle to set up and manage. Small or niche IT service companies rarely have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's remote desktop service team provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at extra cost.
- Optional on-premises service in larger metros is offered across the US at extra cost.
- You keep full control of your customers and invoicing.
- Your clients enter incident reports by means of your branded web portal, an 800 phone number, or by directing a request to your dedicated mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your management, and bills you rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in expenses.
- Extensive Service Reporting: Progent utilizes an advanced service documentation system to ensure that all IT services delivered are thoroughly documented. This allows you to shift account responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main fields of excellence and open new territories without assuming the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive IT support provider by offering more solutions to more clients under your own brand.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: With a sizable roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Experts: For two decades, Progent has provided remote network support from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering quick results.
- Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Cheyenne, Wyoming Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Cheyenne, Wyoming organizations a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra ID Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Telecommuter Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Program for Network Service Organizations in Cheyenne, Wyoming To learn additional details about Progent's reseller support for IT service firms in Cheyenne, Wyoming, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Windows Server 2022 and SCOM Consulting Services
Computer Consultant Windows Server 2022 integration
Progent's Microsoft-certified Windows Server 2022 experts can help your company to plan and carry out an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.
SharePoint Server 2003 Engineer
Microsoft SharePoint Server 2003 Online Support Services
Progent's Microsoft-authorized experts can show you how to rationalize the economic justification for deploying SharePoint 2007, advise you on the appropriate edition of SharePoint Server for your circumstances, offer configuration and integration expertise, help you to install Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your standard and custom application software to operate with SharePoint Server 2007, design a comprehensive security strategy that encompasses portal technology, and provide maintenance and Help Desk support.
Remote Working Consulting
Telecommuting Support and Integration
Progent has 20 years of experience assisting small and medium-size businesses to plan, deploy, optimize, manage, and debug computer networks that incorporate at-home workers.
QTS Sacramento Colocation Center Consultant
QTS/Herakles Internet Data Center Consulting Services
The QTS Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are now utilizing the QTS data center as a colocation site or if you are planning on migrating your main or disaster recovery equipment to Herakles/QTS, Progent can provide a variety of affordable consulting services including data center relocation, system installation and updates, infrastructure improvements, project management, virtual server expertise, offsite monitoring, streamlined system administration, software development, disaster recovery/business continuity planning and testing, security assessment, and the use of Progent's Test Lab.
Lync Server 2013 Consulting Services
Microsoft Lync 2013 Support and Setup
Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of any size to create a manageable and protected communications ecosystem that supports a BYOD computing style with IM, presence, audio/video and web conferencing with application sharing, and both IP and PSTN calling enabled for a wide assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and system integrators can assist your company to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT staff and users. Progent offers expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Microsoft 365 apps including Outlook clients and PowerPoint.
ProSight Virtual Hosting Consult
Private Cloud Virtual Datacenter Hosting Professionals
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of dependability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting options are built on proven virtualization architectures that enable small companies with multi- platform IT systems to economize significantly on the expense of capital equipment, system maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
Services Exchange Migration
Exchange Server 2010 Migration Engineer
Progent's Microsoft and Cisco-certified network engineers can assist you to assess the value of Microsoft Exchange 2010 for your company and can help your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast return on investment by improving your productivity, cutting the expense of hardware and service, streamlining management, and integrating your key communications technologies.
24x7x365 Windows Server 2016 and SCVMM Technology Consulting
Support Services Windows Server 2016 Virtual Machine Load Balancing
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist businesses of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Windows Server 2012 R2 Live Migration Remote Support
Windows Server 2012 R2 Configuration Manager Consultant
Progent's certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your company, create test systems and rollout strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security strategy, streamline network administration, assist with creating applications, and generate and test a DR/BC plan.
24x7 Teleworker Data Protection Computer Consulting
At Home Workers Data Protection Onsite Technical Support
Progent can assist small and mid-size organization to design, install, verify and troubleshoot backup systems required for remote workers.
Windows 2003 Support
24x7 Consulting Services Windows 2003 Server
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your business goals. Progent can also help you with designing, deploying, administering and supporting sophisticated information technology applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.
Google Cloud Backup Consultant Services
Google Cloud Backup Consulting
Progent can provide affordable online and on-premises consulting to assist organizations of any size to move all or part of their core IT resources to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.
PowerPivot for Excel Outsourcing
SQL Server 2012 Specialist
Progent offers the support of Microsoft-certified engineers as well as experienced software programmers, DBAs, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security consultants to assist you to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Database Programming Online Consulting
Help and Support Database DBA
Progent's Microsoft-certified database consultants can provide small and midsize businesses remote support for leading RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, application design and coding, administration services, synchronization solutions, capacity planning, tuning, migration, security and compliance, backup/restore systems, problem solving, and training.
MS Virtual Server Administration Website Network Consultants
Microsoft Hyper-V Server Virtualization Services
Progent's certified professionals can assist you to analyze the possible advantages of Hyper-V-powered virtualization for your company, conduct pilot installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network infrastructure for smooth performance with virtual server solutions, assist you in migrating to Windows Server 2008 and setting up Hyper-V, educate your IT staff to track and administer Hyper-V, provide expert consulting help for enhancing the security of your virtual machines, establish and test disaster recovery procedures that optimize network uptime, and deliver ongoing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk outsourcing.
Fortinet 90 Series Firewalls Information Technology Consulting
Fortinet 6300 Series Firewalls Integration Services
Fortinet next-generation firewalls (NGFWs) are industry leaders in offering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet FortiGate security appliances to safeguard all your IT resources at the enterprise perimeter, within the data center, at branch locations, and in the cloud.
SQL Server 2019 Disaster Recovery Computer Consulting
Computer Consulting SQL Server 2019 Disaster Recovery
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to evaluate the business case for migrating to SQL Server 2019 and can deliver fast online or onsite contact with experts in system planning and integration, software programming, SQL Server management, and cybersecurity.
Microsoft Windows 8.1 Evaluation IT Consultant
Microsoft Windows 8.1 Evaluation Engineer
Windows 8.1 is engineered to power devices from smart phones and tablets to power-user desktops. An abundance of innovative capabilities, including its touchscreen interface and iconic live tiles GUI, offer a wide selection of benefits for companies who understand how to put them to work. Progent's Windows experts can help bring your organization up to speed with Microsoft Windows 8.1 and make sure you derive significant competitive advantage from the operating system's many technical enhancements.
Server Management Support and Help
Server Virtualization Remote Support Services
Server proliferation puts pressure on IT budgets and management resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and quicker ROI, more efficient utilization of servers, streamlined operations, increased system uptime, and easier manageability. Typical usage scenarios for virtual machines include hardware consolidation, economical hosts for line-of-business legacy software based on obsolete operating systems, and inexpensive isolation of program development or evaluation systems from on-line systems.
Microsoft and Cisco Certified Part-Time CIO Help and Support
Chief Information Officer Technical Support
Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate IT products to improve business operations so they align better with your business objectives. Your company can create and implement a well thought out IT strategy without absorbing the expense of a full-time senior IT executive.
Phobos ransomware recovery Professional
ProSight Endpoint Ransomware Monitoring Services Technical Support
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology by SentinelOne to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats.
Stealth Penetration Testing Security Services
Stealth Penetration Testing Security Auditing
Stealth penetration testing is an important part of any overall network security plan. Progent's security experts can perform extensive penetration tests without the knowledge of your organization's internal IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log monitoring are correctly configured and consistently monitored. Progent can provide ongoing automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, missing patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks common to modern versions of ransomware.
IT Services for Service Firms Information Technology Consulting
Consulting Support for IT Service Firms Online Consulting
Progent's Support for IT Service Providers lets you use Progent's consulting experts while retaining your own brand as a transparent extension of your network consulting staff.
Microsoft Office 2000 Small Business IT Consultants
Emergency Microsoft Office 2003 Small Business Server Support
Progent's IT outsourcing packages provide economical network consulting for small companies. Whether it involves designing network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or building a web-based eCommerce solution, outsourcing your IT technical services can contain expenses and minimize risks, permitting IT service budgets to grow in a more moderate and manageable fashion than is possible by assembling a bulky, all-purpose internal IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust network foundation for your critical business software based on Microsoft Windows.
24x7x365 Windows 7 Consult
Microsoft Certified Expert Windows 7 Migration Small Office IT Consulting Services
Progent's certified consultants offers offsite and onsite consulting services to assist your company to manage, maintain, and repair PCs based on Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, disaster recovery, online access, smartphone and tablet integration, Wi-Fi configuration, and remote system monitoring.
Exchange 2013 Upgrade Remote Consulting
Microsoft Certified Partner Exchange 2013 Active Directory Remote Consulting
Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These enhancements favorably impact key IT areas like ease of administration, availability, compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design an efficient test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote support and management for Microsoft Exchange Server 2013.
Microsoft Consulting Best Practices Computer Network Firms
Company-wide Standards for Best Practices Technical Support
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems quickly.
Altaro VM Backup Scheduling Technology Consulting
24/7/365 Altaro VM Backup Verification IT Consultant
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to help you to plan, install, manage and debug a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup.
CISSP Certified Security Specialist
CISSP Certified Cybersecurity Services
Progent's CISSP-certified network security consultants can assist businesses of any size with any aspect of information system security. Progent can implement cost-effective security systems that guard a small business against advanced malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users sharing IT resources spread over a mix of physical sites and public and private clouds.
Windows 7 Help Desk Professionals
24/7/365 Microsoft Windows 7 Migration Consulting
Progent's certified engineers offers offsite and onsite consulting services to help your company to administer, maintain, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, remote connectivity, smartphone and tablet integration, wireless network design, and 24x7 system monitoring.
Award Winning Microsoft SQL Server IT Consulting
Network Intrusion Penetration Testing MS SQL
Progent's Microsoft-certified SQL Server programmers and DBAs offer remote expertise to assist organizations of all sizes to build, manage, and troubleshoot applications based on the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts can provide help with any phase of application development in environments that can include small office databases to VLDB applications and enterprise-class data warehousing.
24/7/365 Microsoft Access RDP Consultant Services
Microsoft Access scripting Contract Programming
Progent offers affordable online support for all releases of Office Access including desktop and browser-based versions and offers advanced assistance for Access application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored online classes for Office Access application programming and database administration.
