Long Beach Specialists for Network Support Companies
Seamless Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Long Beach
Progent's consulting support for network service firms in Long Beach California enables you to offer your customers Progent's consulting and Help Desk support using your company's own branding as a transparent extension of your in-house network support group. These services can put you on the fast track to grow your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the country's largest IT support firms. Progent's range of expertise enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is an IT consulting company with two decades of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also challenging to set up and maintain. Small or niche IT support providers do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their own branding while providing their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to increase your support volume, the diversity of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support companies include:
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
- Normal support times are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is available throughout the country at additional cost.
- You keep complete control of your clients and billing.
- Your clients enter service requests through your own branded Internet portal, a toll-free number, or by directing a request to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows you to become a sole source for practically all technical expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your direction, and bills you instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are fully documented. This enables your IT support organization to transfer service assignments to internal consultants once you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can quickly and safely accept additional jobs outside your main areas of expertise and serve additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum network service provider by delivering more services to more clients using your own company name.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
- Fast Problem Escalation: Thanks to a large roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
- Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Effective online support cuts costs while delivering quick results.
- Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Long Beach, California Organizations
Progent's veteran team of certified consultants can deliver Long Beach, California businesses a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Firms in Long Beach, California To learn more information about Progent's reseller support for IT service firms in Long Beach, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Professionals MSP360 Managed Backup
MSP360 Desktop Backup Online Support Services
Progent can help you to design, deploy and administer a backup solution built around MSP360 Backup software to protect your IT resources hosted on any leading public cloud. Progent offers monitoring and management to protect against data loss caused by user miscues, system glitches, ill-intentioned insiders, and malware assaults such as ransomware.
IT Outsourcing Technology Professional
Professionals Small Business IT Outsourcing
Progent is organized deliver in-depth remote support for all major technologies common to today's small company information systems and allows you to outsource an array of strategic, on-demand services including a temporary CIO to offer advanced planning and budgeting capability, a Call Center for help desk services, 24x7 remote monitoring, spam/virus filtering as an outside-the-firewall service, project management for major projects such as office relocations orOS upgrades, Cisco-certified experts for building and maintaining high-performance and robust infrastructure, security engineers to verify information protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to write, enhance, or repair business application programs.
Remote Consulting SharePoint Server
Online Troubleshooting Office SharePoint Server 2007
Progent's Microsoft-certified experts offer organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint Server provides a central location for your workers or customers to connect to, organize, distribute and interact with useful data, files, and software and to communicate with other people. SharePoint enables faster and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services connect employees, customers, teams and major tasks with the data they've created in a way that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint consultants can assist your organization to manage your current SharePoint ecosystem or upgrade to the current release of SharePoint Server or to SharePoint Online.
Consulting Services Microsoft Dynamics GP Migration
Dynamics GP Upgrade Planning Consultancy
Progent has supported Dynamics GP and Great Plains ERP software for over two decades and Progent has provided integration, software development, education, and troubleshooting services since the platform's debut. Progent can provide high-level expertise for updating legacy Dynamics GP ERP systems. Progent can assist you to design, validate, and carry out a cost-effective upgrade from a a legacy release to the newest version of Microsoft Dynamics GP.
System Center 2016 Endpoint Protection Computer Consulting
System Center 2016 Operations Manager Remote Consulting
System Center 2016 provides major enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
Microsoft AD Consulting
Microsoft AD Consulting Services
Progent's consultants can help you to plan and implement an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across on-premises and Azure resources.
CCIE Expert Certified Wi-Fi VoIP phone integration Consultants
Catalyst Wi-Fi 6/6E AP Planning Support Services
Progent's Cisco-certified Wi-Fi integration experts can help you to configure, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
SMS Upgrade IT Consulting
SMS Server 2003 Upgrade Network Consultants
Progent's Microsoft consultants provide small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for change and configuration management. Configuration Manager 2007 is Microsoft's new name for the change management platform previously known as Systems Management Server. System Center Configuration Manager offers a variety of new features to Microsoft Systems Management Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's certified consulting professionals can help you use Systems Management Server or Configuration Manager effectively for automated OS and application software installation, security patch control, application tracking, and software license reconciliation. Progent's engineers can also help your company to move smoothly from SMS Server to System Center Configuration Manager 2007.
Cloud Network Management Migration Consultants
Setup Service Cisco Network Management Solutions
Progent's Cisco-Certified network management consultants can assist you to run Cisco's network management utilities alongside a variety of powerful third-party products to create a comprehensive network management strategy to keep your network running reliably, fully utilize expensive resources, guard your data, recover quickly from device breakdown or deliberate assaults, and enable you to expand or repurpose network resources intelligently and affordably as your company evolves.
ProSight Reporting Remote Network Infrastructure Management Remote Support Services
Support and Integration ProSight Reporting Remote Network Infrastructure Management
ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
.NET Raspberry Pi Integration Firm
ASP.NET Expert Development
If you want to revamp your corporate web site, create internal webs for applications such as human resources or worker education, establish a powerful web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can provide talented and experienced web developers. Progent's consultants can also show you how to design and maintain a safe, fault-tolerant server and communications infrastructure, including remote and wireless access, to support your web solutions.
Technology Professional ProSight ASM Endpoint Protection
IT Consulting ProSight Next Generation Endpoint Protection
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology by SentinelOne to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks.
Microsoft Expert Mississippi Network Documentation
Open Now Computer Consulting Company District of Columbia
If your business does not need immediate remote support but expects to need assistance with your network soon, you can save time and money and ensure that the right IT skill will be ready when you require it by getting in touch with a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or send email to information@progent.com.
ASA 5500-X Firewall with Firepower Computer Consultants
Cisco Firepower Firewalls Setup and Support
Cisco's Firepower Next Generation Firewalls deliver a major performance boost over Cisco's popular ASA 5500-X firewalls and include unified management and automation of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to design and carry out a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control network ecosystems that include local offices, data centers, private clouds and public clouds.
Outsourcing Call Center Sharing Economics
Shared Call Center Economics Network Consulting
Progent's Helpdesk outsourcing and co-sourcing service programs help businesses to cut costs and increase productivity.
Firepower Support Services
Onsite Technical Support Cisco Firepower URL Filtering
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to create and centrally control IT environments that include branch offices, data centers, private clouds and public clouds.
Help and Support Co-managed Service Desk
Co-managed Call Center On-site Technical Support
Progent's Microsoft certified Consultants provide several ways to help mid-size and large organizations create a cost-effective and successful internal Computer Support Help Desk Call Center. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help companies sift through the numerous top level Help Desk software packages on the market and determine what packages may be excessively expensive, miss key features, or align poorly with your company's corporate culture. Progent also provides temporary staffing for businesses who want to augment their internal Help Desk staff for special projects or to substitute for absent or incapacitated workers.
Smartphone patch management Specialist
Printer firmware patch management Specialists
Progent's managed services for software/firmware update management provide businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your servers, peripherals {like printers, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and health monitors.
24/7 SCDPM 2012 Protection Groups Support and Integration
IT Consultants SCDPM 2012 Reporting
Progent's Microsoft-certified consultants offer remote or in-person support to assist businesses of any size to design, implement, administer, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for fixing particularly stubborn problems, or full project management support. Progent can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Dynamics GP/Great Plains Features Online Consulting
Computer Consulting Dynamics GP
Microsoft Dynamics GP/Great Plains 2010 accounting software is a full-featured business management and analytics solution that integrates data and processes throughout your company, communicates easily with other applications, and brings together employees, customers and suppliers unrestricted by time or location. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a robust, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Technical Support Microsoft SBS 2003
Microsoft Small Business Server 2003 Integration Services
Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET products included with Small Business Server 2011 requires a network consultant with hands-on background planning and integrating seamless, comprehensive business technology solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of experience integrating business systems powered by Microsoft platforms. This background assures you results in installing, managing, and maintaining network environments that include the SBS Server suite of servers and applications.
Dynamics GP Modifier Professional
Dynamics GP Excel Cubes Technology Professional
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to design reports that let you track your business more effectively, transforming raw data into useful insights into your company and customers.
On-site Support ProSight Reporting Remote Network Infrastructure Management
ProSight Reporting SentinelOne Remote Network Monitoring Engineer
ProSight Reporting is a growing family of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
North Carolina Implementation Consulting Companies
Idaho Network Specialists
Progent's Technical Response Center offers low-cost national extended hours online help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone support and remote secure computer access to troubleshoot and resolve technical problems quickly and economically.
CompTIA Network+ Computer Support Firms
Design Information Systems Security Architecture Professional (ISSAP)
Progent provides clients access to engineers who have been awarded some of the IT industry's most prized certifications. Progent thinks that clients deserve to be sure that their computer support providers have formal training as well as broad real-world experience so that Progent's clients can engage Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly superior vendor support than is available to uncertified service providers, enabling Progent to offer clients a higher class of IT support. In addition, recognized credentials such as CISM or CISSP for IT security can aid corporate clients to show compliance with regulatory demands by using the services of accredited IT experts.
Windows Server 2012 R2 Cluster Management Integration
Computer Consulting Microsoft Windows Server Failover Cluster
Progent's Microsoft-certified failover clustering experts can assist companies of all sizes to evaluate the benefits of deploying Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for failover clusters composed of physical servers or virtual ones, and help you to automate the management of clustered servers.
Consultants Branch Offices
Remote Support Services Branch Offices
Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to develop an unmatched ability for serving branch offices that require IT service with the flexibility associated with with small companies but which offers effective client interaction, thorough documentation, and adherence to corporate IT standards. If your corporation maintains a remote office situated anywhere in or any region served by Progent's engineers, Progent can provide a broad range of on-premises and remote network consulting services and network design expertise.
Contract Macintosh Consultants Contract
Independent CRM Contractor Freelance Jobs
Progent's Experts Team provides support in important fields such as Apple OS networking and programs; Consulting for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application support; CIO, management information analyst, and project management services; Custom applications design and integration; Web, eCommerce, EDI, and customer portal development and deployment; DBM management and performance help; Management intelligence expertise; and Telecom architecture support.
Excel 2016 Computer Consulting Companies
Office 2016 Technical Support
Progent's Microsoft Office and Microsoft 365 experts can assist businesses of any size to integrate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast ROI and enables improved business outcomes. Progent can assist your company to interface Microsoft Office or Microsoft 365 apps with each other and with other core Microsoft technologies including SharePoint, Exchange Server and SQL Server deployed locally or in the cloud. Progent can also assist you to resolve compatibility problems with different releases of Office desktop and offers customized online instruction to individuals or teams.
3504 wireless controller Remote Troubleshooting
Wi-Fi 6 wireless controller Support Outsourcing
Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi APs, tuning wireless performance by limiting the effect of RF congestion, improving wireless availability with fast auto-failover, and hardening data security by identifying cyber threats and filtering network traffic according to user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Colocation Professional
Expert Microsoft Certified Enterprise Windows 2022 Consultant
For large organizations, Progent can supplement in-house network support groups by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can act as a transparent nearby supplement of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and top-level service for multi-site network environments powered by Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a campus relocation or office move, or a system architect to help with building or using an Internet Data Center or Hosting Facility.
Technology Professional DopplePaymer ransomware hot line
Locky ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
