Long Beach Consulting Support for IT Support Organizations
Transparent Short-Term Staff Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Long Beach
Progent's consulting support for IT service firms in Long Beach California enables your company to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent supplement to your regular IT support group. This can help you add to your revenue, flesh out your service offerings, satisfy your clients, and increase your bottom line.
Progent's roster of network infrastructure experts, desktop support specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and protect your company's brand.
Progent is a network consulting company with 20 years of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also challenging to configure and manage. Smaller IT support organizations rarely have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations an affordable way to retain their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your support volume, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metros is offered throughout the country at additional cost.
- You keep complete control of your clients and billing.
- Your clients enter requests through your own branded Internet portal, an 800 number, or by directing a request to your dedicated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may require. You can grow your team and strategic IT skills steadily without having to decline opportunities owing to a gap in in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support group, under your management, and bills your firm rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Documentation: Progent utilizes an advanced reporting platform to make sure all services delivered are thoroughly described. This allows support group to shift account responsibilities to in-house consultants once you have sufficient people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can quickly and safely accept additional opportunities outside your main areas of excellence and open new geographies without the risks involved with expanding your head count too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive IT service firm by offering more services to more clients under your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can be a reliable resource for expanding your IT service business.
- Fast Escalation: With a large roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
- Online Technical Support Professionals: For two decades, Progent has delivered online IT support from Help Desk support to high-level consulting. Efficient online support saves money while delivering fast results.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Long Beach, California Organizations
Progent's seasoned roster of certified consultants offers Long Beach, California organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- BYOD Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for IT Service Firms in Long Beach, California To learn additional information about Progent's consulting support for network service firms in Long Beach, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Configuration ISA 2000 Server
Top Rated MCSE Expert Certified Microsoft ISA Server Integration Services
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security installations for IT networks with multiple offices, remote users, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your information security needs without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Solaris Consultants
Sun Solaris Professional
Progent's Solaris family support services offer small businesses and developers assistance with administering and maintaining Sun Solaris systems that run with Microsoft-powered technology. Progent can give your business access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad range of experience provides you with an easy single source to help you create and maintain a protected and reliable mixed-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
American Megatrends MegaRAC Consult
Dell DRAC Services
Remote management cards offer IT administrators complete control of a server without the need for a personal visit. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and support a high-availability company network that includes remote management cards and Progent can use these remote server management cards to provide low-cost off-site technical help. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Avaddon ransomware recovery Consult
Consulting Services Spora ransomware recovery
Progent's proven ransomware recovery experts can help your business to restore a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Windows Server 2019 integration Integration Support
Windows Server 2019 and SQL Server Consulting Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Microsoft Dynamics GP ERP Network Consulting
Great Plains Migration Professional
Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that work transparently with Microsoft Dynamics GP/Great Plains.
SQL 2008 Analysis Services Consultant Services
SQL 2008 Analysis Services Consult
Microsoft SQL Server 2008 delivers powerful, familiar tools to computer experts and network users, lessening the complexity of designing, integrating, administering, and accessing enterprise information and database programs in environments ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2008 call for a network consultant with hands-on experience and wide knowledge in planning and building information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Microsoft 365 and Android Professional
Microsoft 365 Portal Support Outsourcing
Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on schedule and within budget.
Largest Fortinet 200 Series Firewalls Consulting Services
Fortinet Firewall URL Filtering Remote Technical Support
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can help you to integrate your Fortinet FortiGate security appliances to protect your IT assets at the enterprise edge, within the data center, at branches, and in the cloud.
Exchange 2013 Configuration Troubleshooting
Consultant Services Exchange 2013 Active Directory
Exchange 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact key areas like ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, create an efficient validation and deployment plan, and educate your IT team to maintain your Exchange 2013 environment. Progent can also provide ongoing online support and management services for Exchange Server 2013.
Ubiquiti UniFi XG switch Technology Professional
Ubiquiti WiFi Consultancy
Progent offers fast access to the expertise of veteran Wi-Fi consultants who can help you to determine the benefits of Ubiquiti UniFi wireless APs for your business and assist you to design, deploy, manage, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi wireless APs for your required coverage and throughput.
24 Hour SSCP Information Technology Integrators
Certified Information Systems Security Professional (CISSP) Remote Technical Support
Progent offers customers the services of engineers who have earned some of the IT industry's most prestigious certifications. Progent believes that customers have the right to be sure that their computer support providers have formal testing as well as extensive practical experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor credentials such as the CCIE confers privileges for significantly superior vendor assistance than is offered to uncertified service providers, enabling Progent to offer clients a better class of computer service. In addition, major certifications such as CISA or ISSAP for IT security can help enterprise clients to demonstrate compliance with regulatory requirements by engaging the services of accredited industry experts.
Managed IT Services Technology Professional
24 Hour ProSight Managed IT Services Specialists
Progent's ProSight family of managed IT services are intended to provide organizations who maintain minimal in-house IT support staffs with low-cost access to world-class management platforms and technical experts. Benefits of the ProSight line of managed services include fixed network maintenance costs, smart automation of common administrative processes, ongoing absorption of the latest technology, smooth migration from legacy technology to current solutions, improved alignment of information technology with strategic objectives, access to seasoned IT consultants, and allowing management to concentrate on business issues instead of ever-changing network technology.
Remote Technical Support Remote Access
Consultants Cisco Virtual Private Network
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your changing business needs. Progent's Cisco-Certified network experts are familiar with Cisco's complete family of products targeted at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, permissions, and tracking from a graphical Web interface.
Altaro Office 365 SharePoint Backup Online Troubleshooting
Altaro Office 365 Teams Chat Backup Online Troubleshooting
Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Consulting Services ProSight Email Content Filtering Service
Engineer Email White Lists
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Microsoft SQL Server 2012 Online Support Services
Emergency PowerPivot for SharePoint Technology Consulting
Progent offers the support of certified engineers as well as experienced software developers, database administrators, project management experts, network infrastructure architects, disaster recovery specialists, and certified data security consultants to help you to assess the likely advantages of SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure a cost-effective and secure network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
802.11ac Migration Technical Support Services
Biggest Network Consultant wireless IP phone security
Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Navision Technology Consulting
Solomon Application Support
Besides offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, migration assistance, and one-on-one or group online training classes customized to address your specific requirements. Progent's experts also can show you how to build and support a secure, robust network foundation to support your ERP, MRP and accounting solutions.
Apple Mac and Windows Support and Help
Excel for Mac PivotTables Consultant Services
Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar business applications. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Mac users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who use Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support environments that combine Mac with Windows computers with extensive resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows systems.
CRISC Certified Cybersecurity Onsite Technical Support
Consultants CRISC Risk Identification
Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery plan to prepare for an IT system disaster. Progent can show you how to develop a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, high-availability network solution that addresses availability issues covering a wide array of infrastructure technologies and procedures.
Microsoft Virtual Server Administration Technology Professional
Virtual Server 2005 Engineer
Microsoft Virtual Server, hosted on the Windows Server platform and powered by software originally developed by Connectix, delivers the power needed to carry out hardware reduction, application upgrade, and server quarantine tasks via virtualization technology in an enterprise-ready IT environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to enhance ROI in software programming and piloting, upgrading from legacy line-of-business applications, and server consolidation. Progent's professional Virtual Server experts can help your company to assess and integrate MS Virtual Server.
Microsoft SharePoint Server Consultant Services
SharePoint Computer Consulting
Progent's Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for intelligently coordinating people, teams and information. SharePoint offers a central spot for your workers or customers to connect to, manage, distribute and manipulate relevant data, documents, and software and to communicate with one another. SharePoint enables faster and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they've created in a way that makes data easy to locate, download and re-use. Progent's SharePoint consultants can assist your organization to support your existing SharePoint ecosystem or migrate to the latest version of SharePoint.
Consultants PXE evaluation Lab
VLAN Test Lab Consultant Services
The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, creating cost-effective migration procedures, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and building training systems for new technologies. For Progent customers who lack sufficient internal resources to assemble effective test systems, the lab reduces capital outlay and technical risk and helps keep critical IT initiatives on schedule.
System Center 2016 Service Manager Onsite Technical Support
Top Rated System Center 2016 Business Continuity Configuration
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical issues uncovered by SCOM 2012.
Support Services Windows Server 2019 Windows Admin Center
Windows Server 2019 integration Online Help
Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.
Network Load Balancing Specialist
Consulting Services Microsoft Windows Server 2003 Network Load Balancing Manager
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced applications, network infrastructure routing, and content dispatching products such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Support and Integration iPad integration
24-7 Technology Consulting Services iPhone and Active Directory integration
Progent offers affordable online assistance to assist you to design, configure, and fix any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide remote and on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the business value of your information network.
Microsoft and Cisco Small Office Technology Consultants
Outsourcing IT Small Office
For small companies interested in Progent's network support outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
SharePoint Server farm Design Consulting
SharePoint Online Migration Remote Consulting
Progent's Microsoft-certified consultants can provide economical remote and on-premises consulting expertise, software development, and debugging services for organizations of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
RDBMS Specialists
Consulting Database Applications
Progent's certified relational database developers offer small and midsize businesses remote DBA and programming services for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and integration, database design and coding, management support, synchronization strategies, capacity planning, performance tuning, migration, security and compliance, backup and recovery options, problem solving, and training.
