Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Long Beach
ProgentProgent's consulting services for IT service firms in Long Beach California allows you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house network support group. This can ease the way for you to grow your client base, expand your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as transparent extensions to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service providers do not have the required resources. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to keep their company branding while delivering their customers world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metro areas is available across the country at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients submit service requests by means of your custom branded Internet portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies steadily without being forced to decline new business owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your direction, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all IT services delivered are fully documented. This makes it easy for your IT support organization to shift service assignments to in-house personnel once you have sufficient staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely accept additional jobs beyond your main fields of expertise and open additional geographies without the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service provider by offering more solutions to more customers using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote network support from Help Desk support to high-level consulting. Effective remote service cuts costs while delivering quick results.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Long Beach, California Companies
Progent's nationwide team of certified consultants offers Long Beach, California businesses a broad array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Long Beach, California
To learn additional details about Progent's consulting support for network service firms in Long Beach, California, call 1-800-993-9400 or visit Contact Progent.