Los Angeles Consulting for IT Service Organizations
Transparent Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Los Angeles
Progent's consulting services for IT service organizations in Los Angeles California enables your company to provide your clients Progent's consulting and Help Desk Call Center support with your company's brand as a transparent extension of your regular network support team. This can put you on the fast track to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your profits.
Progent's nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.
Progent is an IT consulting company with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features transparent resale to your clients of professional services. Progent bills your firm directly and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT service companies seldom have the required resources. Progent's Call Center and ticketing solution offers IT support firms an economical way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metro areas is offered across the US at extra cost.
- You have complete control of your clients and invoicing.
- Your customers submit requests through your branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a single source for virtually all IT expertise your clients may require. You can grow your team and core IT skills steadily without having to decline new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and invoices you instead of your client.
- Granular Billing: Progent charges by the minute to reign in costs.
- Extensive Documentation: Progent utilizes an advanced documentation platform to ensure that all IT services performed are thoroughly described. This allows support group to transfer service responsibilities to in-house consultants once you have sufficient people and appropriate technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently accept additional opportunities beyond your core fields of excellence and serve new territories without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by delivering more services to more customers using your own company name.
- Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad array of technologies and can act as a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: With a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Keep Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has provided online network support from Call Center services to advanced consulting. Efficient remote support saves money while delivering fast results.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Los Angeles, California Companies
Progent's veteran team of certified engineers can deliver Los Angeles, California businesses a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and Microsoft Entra Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Remote IT Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for IT Service Organizations in Los Angeles, California For additional details about Progent's reseller program for network service firms in Los Angeles, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
SQL Server Management Studio Technical Support Services
After Hours Computer Consultant SQL Server Management Studio
SQL Server 2014 incorporates significant improvements in key areas including speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite services that include planning, configuration, management, troubleshooting, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Alaska System Engineers
24-7 Microsoft and Cisco Support Team North Carolina
Progent's Technical Response Center offers national extended hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer after-hours phone help and remote direct computer access to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's team of country-wide service professionals makes it possible to escalate even the most difficult problems to qualified experts as required. For urgent issues, the Technical Response Center endeavors to respond to your call for support in less than one hour.
Windows Server Essentials Services
Windows Server Essentials Hyper-V Replica Specialist
Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting for Windows Server Essentials. Progent offers full-service project management to help you plan and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Computer Consulting NinjaOne Desktop Monitoring and Reporting
ProSight NinjaOne Automatic Patch Management Technical Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets.
MS SQL Server Developer Firms
Microsoft T-SQL Contract Development
SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to information workers, lessening the complexity of creating, deploying, administering, and accessing enterprise information and analytical applications in environments ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consultant with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Comprehensive Event Management Specialists
Comprehensive Event Management Remote Technical Support
Even if your company has a small computer services staff and a modest IT budget, your information network can still have the same high reliability and responsiveness that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified IT consultants, the most recent network management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your vital network applications and servers up and running.
After Hours Network Management Soultions Integration Company
IT Consultants Cisco Meraki Network Management Tools
Progent's Cisco-Premier network engineers can assist you to use Cisco's network management utilities alongside a variety of powerful third-party products to create a complete network management strategy to keep your network running smoothly, conserve expensive resources, protect your data, recover quickly from hardware breakdown or deliberate assaults, and allow you to add or repurpose valuable resources sensibly and economically as your company evolves.
Computer Consultants Apple iPad and Windows integration
Help and Support macOS and Windows integration
Progent's support specialists in Apple OS X and Microsoft Windows technology can help you integrate Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup support. Enabling productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Windows and Apple service makes it possible to offer world class assistance to businesses that rely on these technologies to keep their competitive edge. Progent's consultants can also help you to interface Apple's iPhones and iPads with your Windows environment.
Microsoft Small Business Server 2003 Specialist
Top Microsoft Small Business Server 2003 Consultants
Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a feature-rich but manageable IT network. The integration demands of the Microsoft .NET functions bundled with Small Business Server 2011 requires an IT consultant with real-world expertise and broad knowledge in planning and building effective end-to-end information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting network environments based on the Microsoft SBS line of servers and programs.
Microsoft Small Business Server IT Outsourcing
Best Microsoft Sharepoint Server 2010 IT Manager
Progent's Microsoft-certified experts offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can help you plan, deploy, maintain and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.
Cisco Switch Consolidate
Cisco Certified CCIE Software Security Consultant
Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, implement, manage, optimize, and debug high-availability, extensible network solutions suitable for public networks.
Technology Professional Blackberry
Microsoft BlackBerry Email Technology Professional
Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry specialist and reducing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This wide range of knowledge, combined with Progent's efficient online support model, provides small and mid-size businesses an efficient option for integrating BlackBerry devices and software productively into their IT system.
Microsoft Certified Expert Smartphone Network Consultants
Information Technology Consulting Wireless EMail
Progent's professionals provide experience in multiple technologies related to mobile networking including system architecture, Activesync, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft certified experts can save your business time and money by applying their wireless expertise to help you select and integrate wireless connectivity solutions that fit the needs of your company. Progent can also optimize your network architecture so that wireless appliances perform more reliably.
Java programming Technology Professional
Program Coder
If you need assistance writing, enhancing, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progent's team of program developers, relational database architects, and software project managers can ensure you get the project done on schedule and within budget. Progent's experienced application programmers can provide cost-effective and efficient remote help for jobs as small as writing Vidual Basic macros for Excel or as large as developing line-of-business RDBMS applications based on Microsoft SQL Server or Oracle.
Remote Consulting Microsoft Operations Manager
Top Ranked Operations Manager IT Consulting
Remote 24x7 monitoring, automated alarms, and actionable reports are vital to preserving the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent offers several RMM solutions delivered as low-cost services created to help you to detect and fix a an array of IT network problems before they can hurt your business.
Configuration Cisco Virtual Private Network
Immediate Cisco RADIUS Security Consultants
Cisco's security and offsite connectivity solutions for small to medium sized businesses represent a full array of manageable security products to let you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your corporate objectives.
Network Consultant Windows 2003 Server
Open Now Windows 2003 Server Network Consulting
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of work in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also help you with planning, deploying, managing and troubleshooting powerful IT applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
Catalyst 802.11ax AP Remote Support
Specialists Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point experts offer economical remote and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Integration Catalyst 802.11ax Wireless
24-7 CCNP Expert Certified Online Support Catalyst 9117 Access Point
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP experts can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Consultant Services NetApp MetroCluster and FlexPod
After Hours MetroCluster Management Consultants
Progent can provide enterprise clients the help of a NetApp-certified consultant for remote or onsite expertise for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on best practices.
Consult Solaris with Windows
Setup and Support UNIX with Windows
Progent can assist your company to design and implement an efficient migration from a UNIX-based IT system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your data and reduce business disruption by designing an effective transition strategy that protects your existing investments in UNIX software and technology. UNIX-to-Windows migration support expertise available from Progent include analysis of existing environment, transition strategy and testing, Exchange migration expertise, information and application software porting, and server and storage system transition and economization.
Office Access database Contract Programming
Microsoft Access application programming Professionals
Progent can provide cost-effective online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert support for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored webinar training for Office Access programming and database administration.
Windows Server 2019 Deduplication Support Services
Windows Server 2019 Virtual Machine Outsourcing
Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
24-7 Microsoft Operations Manager Example Application
MOM Case Study
Before Progent's Microsoft Operations Manager solution, system issues were approached reactively, once users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent can now address system troubles before they becomes critical enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers suspect that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, security and performance.
Engineer Maryland
CISSP Certified Expert South Carolina Systems Engineer
Progent's Technical Response Center provides national extended hours remote help for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide after-hours telephone help and remote direct network access to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT experience represented by Progent's staff of country-wide support engineers makes it possible to escalate even the most difficult network issues to qualified specialists as needed. For critical problems, the Technical Response Center tries to answer your call for support in less than one hour.
Open Now ransomware data recovery Professionals
Hermes ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Help and Support Supplemental Call Center
Open Now Support Desk Sharing Outsourcing
Progent's Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Remote Network Support Technology Professional
Remote Support Consultants
For mid-size businesses who need network support, Progent can deliver a variety of alternatives such as local service, remote assistance, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, business relocation services, software programming, and expert consulting. For midsize companies in California or other regions serviced by Progent's onsite consultants, Progent provides professional on-premises help for fixing network problems rapidly and affordably.
ProSight Email Content Filtering Consultancy
Email Guard Data Loss Prevention Consultant Services
Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's ProSight Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
Specialists ProSight DPS ECHO Hybrid Cloud Backup Services
Open Now Network Engineer Cloud Backup Security and Compliance
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data.
24-7 Services Acronis Backup
VMware VDR Backup Consulting
Progent can provide affordable online support from consultants with expertise in a broad range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent can provide help for leading backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist you to implement, upgrade, or troubleshoot backup systems for a range of environments such as local, remote, cloud, or hybrid.
Apple iOS integration Consultant
iPhone and Office 365 integration Integration Services
Progent can provide affordable online assistance to assist your business to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the strategic value of your IT network.
