Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Boise
Progent’s consulting support for network service firms in Boise Idaho enables you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to grow your revenue, expand your service offerings, satisfy your customers, and improve your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent supplements to the support groups of some of the world’s biggest IT service firms. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT consulting company with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service firms a practical way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service companies include:
Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Boise, Idaho Organizations
Progent's seasoned roster of certified engineers can provide Boise, Idaho companies a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
Learn More Details About Progent's Consulting Program for Network Service Providers in Boise, Idaho To learn more information about Progent's reseller support for IT service firms in Boise, Idaho, call 1-800-993-9400 or refer to Contact Progent.