Boise Consulting Services for IT Support Firms
Temporary Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Boise
Progent’s consulting support for network service firms in Boise Idaho enables you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to grow your revenue, expand your service offerings, satisfy your customers, and improve your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent supplements to the support groups of some of the world’s biggest IT service firms. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT consulting company with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service firms a practical way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can take on, the locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service companies include:
- Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in major metro areas is offered across the US at extra cost.
- You retain complete control of your clients and billing.
- Your customers enter incident reports by means of your custom branded web portal, an 800 number, or by sending a message to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your direction, and bills your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all services performed are thoroughly documented. This enables support group to shift account responsibilities to internal personnel once you have sufficient staff and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main areas of expertise and serve new geographies without the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more services to more customers using your own company name.
- Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a reliable resource for growing your IT support business.
- Rapid Problem Escalation: With a large team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
- Online Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective online support saves money and produces quick solutions.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Boise, Idaho Organizations
Progent's seasoned roster of certified engineers can provide Boise, Idaho companies a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Telecommuter Support
- Cisco Network
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- BYOD Integration
- Apple iPhone Support
- Android Phone Management
- Ransomware Defense
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Assessments
Learn More Details About Progent's Consulting Program for Network Service Providers in Boise, Idaho To learn more information about Progent's reseller support for IT service firms in Boise, Idaho, call 1-800-993-9400 or refer to Contact Progent.
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Windows Server 2016 Fault Domains IT Services
Biggest Windows Server 2016 Information Assurance Integration Services
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using low-cost equipment, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical deployment of a failover cluster quorum arbitration point.
Supplemental Call Center Network Consultant
Help Desk Sharing Configuration
Progent's Network Help Desk Outsourcing Support Services for desktop technical support are intended especially for small organizations who require immediate access to a Help Desk Call Center with professional phone support and full escalation capability but who have to operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Forefront Threat Management Gateway Compliance Audit
ISA 2006 Computer Consulting
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet applications while supporting enhanced productivity by making these resources available to authorized remote users. ISA Server can guard business applications, services, and data throughout all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server experts can help you plan, deploy, configure, and support ISA Server 2006 on your network so that your company achieves a highly functional and economical balance of protection, convenience, and performance.
Work at Home VoIP Computer Consultant
Urgent Support and Integration Work from Home VoIP
Progent can help small and medium-size organizations to implement VoIP solutions to provide their at-home workforce the advantage of virtual access to the company phone infrastructure.
Cisco ASA Firewall IPS Setup and Support
Online Support Services Cisco ASA Firewall URL Filtering
The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Small Business Small Business Network Consulting Firm
Small Office IT Consulting
Progent provide businesses of any size world-class network online or onsite consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also can provide security consulting for businesses ranging from the small office to the global enterprise.
VMM Console Support and Integration
SCVMM 2012 Templates IT Consultant
Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist you to move from an earlier release of SCVMM or from another management platform, and Progent can show you how you to enhance and repair your existing SCVMM ecosystem to make sure you realize maximum business value.
Consulting Support for Network Service Providers Technical Support
Professional Consulting Support for IT Service Firms
Progent's Support for IT Service Organizations lets you use Progent's consulting experts while retaining your own service brand as a transparent extension of your network consulting staff.
Support and Setup Catalyst Switch LISP
Catalyst 2940 Switch Online Troubleshooting
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your IT network highly available to handle real-time needs, expandable to support future growth, safe enough to guard confidential data, and capable of prioritizing and controlling all traffic to optimize network performance. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Catalyst switches that make sense for your business. Also, Progent's CISM and CISSP certified security consultants can help you create a strategic protection plan and set up Cisco switches so they powerfully support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.
802.11ac Upgrade Online Help
Network Consultant wireless IP phone security
Progent's Cisco-certified wireless technology experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Catalyst 2900 Switch Consultant
Catalyst Ethernet Switch Online Support Services
Progent's Cisco-certified CCIE consultants can assist you to configure, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move smoothly from legacy switches to current models.
Contract Development Azure migration
Azure and SCDPM integration Consultants
Progent can help small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware investments. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the common errors small companies make when migrating to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN tunnels and also to integrate iPhones and iPads and Android smartphones and tablets.
Urgent Computer Consultants 8540 wireless controller
Support Services 8540 wireless controller
Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's modern Wi-Fi controller solutions.
Progent Management Team Computer Specialists
Progent's Management Outsourcing Company
Progent's management team includes seasoned professionals with decades of background delivering network consulting, troubleshooting, and strategic information system planning to organizations ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent has put together a management staff able to provide businesses with the top service value available anywhere.
SCCM Network Consulting
Microsoft Small Office IT Consultant SCCM
Progent's Microsoft-certified consultants can help your company to streamline desktop PC software update deployment by delivering support for administration platforms like Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.
Office SharePoint Server 2010 Technical Support
Microsoft Office SharePoint Server 2019 Specialists
Progent’s Microsoft-certified consultants can provide companies of any size consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a central location for your workers or customers to access, manage, share and manipulate useful information, files, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve created in a way that makes data easy to find, retrieve and re-use. Progent's certified SharePoint consultants can assist you to manage your current SharePoint environment or upgrade to the current version of SharePoint.
Urgent MCSE Expert Certified Support Companies Small Office
Design Company Small Office
Progent provide organizations of all sizes world-class IT online or on-premises consulting for information systems powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security expertise for companies ranging from the small office to the worldwide enterprise.
ProSight Managed Services Engineer
IT Management Outsourcing Consultants
Progent's ProSight family of managed IT services are designed to offer organizations who maintain small in-house network administration and support teams with affordable access to world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed services include flat-rate network maintenance expenses, automation of routine management processes, continual absorption of the latest technology, graceful migration from legacy systems to up-to-date solutions, improved alignment of computer technology with strategic objectives, guidance from veteran IT experts, and freeing up management to focus on business issues instead of fast-evolving computer technology.
Monitoring and Reporting Technical Consultant
Operations Manager Professionals
Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.
Microsoft Dynamics CRM Remote Support Services
MCSE Expert Certified MSCRM Online Troubleshooting
Microsoft CRM helps small companies nurture positive client interactions. Integrated Sales and Customer Service modules enable employees to share information to help promote selling success and offer steady, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your sales or customer support databases.
Support Redhat Linux
Red Hat Linux Consultant Services
Progent's Linux support services provide small and mid-size companies and developers support for administering and supporting Linux computers that operate with Microsoft-based technology. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of expertise offers you a convenient one-stop source to show you how to create and maintain a secure and robust cross-platform network and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
ProSight ESP Ransomware Protection Services
ProSight VM Security Consult
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware.
