Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Boise
ProgentProgent's consulting support for network service organizations in Boise Idaho allows your company to offer your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your regular network support group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network support company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent bills you exclusively and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service organizations do not have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations an economical way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metros is offered throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter incident reports via your own branded web portal, an 800 phone number, or by directing a message to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your customers may require. You can build your staff and core IT skills steadily without having to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation system to make sure all services performed are thoroughly documented. This enables support group to shift account assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on more jobs outside your core areas of expertise and open additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Fast Escalation: Thanks to a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Boise, Idaho Companies
Progent's nationwide roster of certified consultants offers Boise, Idaho companies a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Boise, Idaho
For more details about Progent's reseller program for IT service firms in Boise, Idaho, call 1-800-993-9400 or refer to Contact Progent.