Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Boise
Progent's consulting support for network service organizations in Boise Idaho allows your company to offer your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your regular network support group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent's transparency lets you promote and protect your branding.
Progent is a network support company with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent bills you exclusively and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service organizations do not have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations an economical way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT expertise your customers may require. You can build your staff and core IT skills steadily without having to say no to opportunities owing to a gap in in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Boise, Idaho Companies
Progent's nationwide roster of certified consultants offers Boise, Idaho companies a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:
Learn More Details About Progent's Consulting Program for IT Service Providers in Boise, Idaho For more details about Progent's reseller program for IT service firms in Boise, Idaho, call 1-800-993-9400 or refer to Contact Progent.