Wilmington Consulting Expertise for IT Service Companies
Short-Term Support Team Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Wilmington
Progent's consulting support for IT service firms in Wilmington Delaware allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent extension of your in-house IT support group. These services can help you grow your client base, fill out your service offerings, satisfy your clients, and increase your profits.
Progent's nationwide roster of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's transparency lets you strengthen and protect your branding.
Progent is a network support company with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of an effective service desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to set up and manage. Small or niche IT support providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable you to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in major metro areas is available across the country at extra cost.
- You retain full control of your customers and invoicing.
- Your customers enter incident reports by means of your own branded web portal, a toll-free phone number, or by sending an email to your specified email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your coordination, and invoices you instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent uses an advanced service reporting platform to ensure that all IT services delivered are fully documented. This allows your IT support organization to shift service responsibilities to in-house consultants once you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Practice: You can easily and affordably take on more jobs outside your main areas of expertise and serve new territories without the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive network service firm by offering more solutions to more customers using your own brand.
- Add to Your Services Portfolio: Progent offers world-class support in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
- Fast Problem Escalation: With a sizable roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Keep Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Effective online service cuts costs and produces fast solutions.
- Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Wilmington, Delaware Companies
Progent's seasoned team of certified consultants and technical experts offers Wilmington, Delaware organizations a wide range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Microsoft Entra Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Telecommuter Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Organizations in Wilmington, Delaware To learn more information about Progent's reseller support for IT service firms in Wilmington, Delaware, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
IOS XE Software Integration Services
Cisco Routers Engineer
Cisco has designed a full array of routers that includes appliances built to provide the security, performance, and reliability required by customers from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
SCDPM 2012 Security and Compliance Consultant Services
Immediate SCDPM 2012 Upgrade Remote Technical Support
Progent's Microsoft-certified consultants can provide online or onsite support to help businesses of all sizes to design, implement, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older versions of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing particularly stubborn problems, or comprehensive project management services. Progent's consultants can also assist your business to design Data Protection Manager into a comprehensive disaster recovery strategy.
Catalyst 9100 Series Access Point Consultant
Catalyst 9162 Access Point Online Support Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP experts can provide economical remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
SUS Specialists
Online Technical Support Microsoft Software Update Services
Microsoft Windows Server Update Services enables IT administrators to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support staff can completely and effortlessly manage the installation of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, configuring client's computers, establishing the Group Policy parameters, and ensuring your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.
Consultants ProSight Small Business Private Clouds
Private Cloud Virtual Datacenter Hosting Consultants
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small organization's servers in a solution that gives the maximum level of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting services are built upon proven virtualization technologies that allow small businesses with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving world-class fault tolerance and an unmatched level of vendor flexibility.
MOM 2007 Computer Consultant
Technical Support Services Remote Monitoring and Reporting
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and troubleshooting SCOM environments and can provide companies of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.
ProSight Behavior-based Virus Detection Specialist
Integration Services Virus Recovery
Progent's ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior AI technology by SentinelOne to defend endpoints and physical and virtual servers against known as well as novel ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
24 Hour IT Consultant Remote Support
Phone Support Setup and Support
For mid-size businesses looking for network support, Progent offers a variety of alternatives such as local help, remote assistance, off-site Help Desk, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation support, application programming, and expert consultation. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent offers professional onsite support for fixing network issues rapidly and economically.
Emergency BlackBerry Software Remote Technical Support
BlackBerry Redirector Services
Progent offers the expertise of RIM BlackBerry-premier professionals who can assist small companies to plan, manage, and troubleshoot BlackBerry technology affordably and successfully, eliminating the need for an in-house BlackBerry specialist and reducing the expense and hassle of supporting a mobile workforce. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient online support model, provides small companies a cost-effective solution for integrating BlackBerry technology seamlessly into their information network.
City Government Cisco Consultants
Specialist County Government
Progent has extensive experience delivering a full-spectrum of online IT support and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the pioneers in providing advanced remote IT support and has delivered network support to organizations in every state. Remote support eliminates travel expenses and solves problems faster than on-premises support.
Online Support Red Hat Linux
PCLinuxOS Linux Engineers
If you are developing Linux-based software on a network that has MS Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to focus on your field of high-value expertise while avoiding the continual distraction of managing your company information system. Through the use of automated server monitoring and by providing remote and in-person support as your business needs it, Progent offers an economical way for supporting an IT network that features high availability, security, and performance. Progent's UNIX/Linux developer support services feature full-service information technology outsourcing, virtual server infrastructure, online and on-site support and repair, network monitoring, and Help Desk Call Center outsourcing.
Forefront TMG Firewall On-site Support
24x7 Forefront Threat Management Gateway Remote Support
Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, permits custom reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and execute pilot and production deployments; interface Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.
Consultants ProSight Virtual Hosting
Consultancy Private Cloud Solutions
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small organization's production servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management options are based on proven virtualization techniques that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Virus Removal Security Organization
Sonicwall Protecting
For smaller organizations, network security and regulatory compliance is excessively complicated to stay ahead of but too dangerous to overlook. The world's biggest enterprises have been hacked, and the top cloud services have on occasion been knocked out. It looks as though there's nowhere to hide. Progent makes it economical for smaller organizations to implement critical IT security tasks successfully by offering the advantage of billable time to the nearest minute without any minimum charge for online help. You can have access to a seasoned information expert to deliver precisely the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of system security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.
Microsoft 365 Migration Remote Technical Support
Office 365 Outlook Integration Specialists
Microsoft 365, formerly branded Office 365, is Microsoft's expanding suite of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles targeted at customers ranging from individuals and home offices to enterprises. Progent can provide quick and affordable online access to specialists with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the many subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you realize maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.
Router patch management Consultant
Software patch management services Engineer
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, peripherals {like scanners, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.
24 Hour ProSight Ransomware Defense Consultants
Signature-matching Virus Protection Consulting Services
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools by SentinelOne to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
24 Hour Consultants Security Inventory
External Cybersecurity Scan Consultants
Progent offers two ultra-affordable service bundles designed to allow small companies to receive a professional network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your IT infrastructure from beyond your company firewall to determine possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Scan, a security expert runs a system scan from a secure computer inside your company firewall to evaluate your exposure to inside threats. The two security inventory services are configured and run from a protected remote location.
Microsoft Exchange 2010 Migration Specialist
Microsoft Exchange 2010 Upgrade Consultancy
Progent's Microsoft-certified network engineers can assist your organization to determine the value of Microsoft Exchange Server 2010 for your business and can help your IT staff to plan and implement an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will provide fast ROI by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying administration, and integrating your vital communications technologies.
VPN Network Consultant
VPN On-site Support
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to expand with your changing business requirements. Progent's Cisco-Certified network consultants are familiar with Cisco's complete line of hardware and software aimed at preventing information theft, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user certification, permissions, and accounting from an easy-to-use Web interface.
Catalyst 9100 Series AP Management Network Consulting
Integration Catalyst 9136AX Access Point
Progent's Cisco Catalyst 9100 Series 802.11ax Wireless Access Point experts offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Data Protection Manager 2016 and VMware Online Help
Data Protection Manager 2016 Business Continuity Online Troubleshooting
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive backup for critical workloads like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to design, implement, administer, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide as-needed expertise to help you through technical bottlenecks or deliver end-to-end project management support to make sure you finish your SCDPM 2016 deployment on schedule and within your budget.
Configuration Multi-factor Authentication
Bitwarden and Lastpass Password Managers IT Services
Progent recommends five critical network security practices for organizations with a limited IT budget.
24-Hour Online Microsoft Project Training Engineers
Online Office Word Training Network Integration
Progent's webinars provide small companies the cost savings, convenience, and versatility of virtual seminars plus the effective pedagogic methods of expert teachers who employ sophisticated collaboration software to simulate real-time, participatory learning environments. Progent offers remote training for key desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Project: Microsoft Dynamics business accounting and analytics solutions such as Microsoft Dynamics GP; plus additional top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Biggest Exchange 2000 Server Upgrade Remote Consulting
Microsoft Exchange Upgrade Support and Integration
Progent is among the most expert information technology consulting firms for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small businesses get all the advantages of Microsoft Exchange 2000 for common scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
SQL Server 2008 Engineer
SQL Server 2008 Network Engineer
Progent's Microsoft-Premier SQL Server engineers can provide a range of services to assist small businesses to plan, deploy, administer, and repair SQL 2008 systems so that they realize the optimum strategic advantage from Microsoft's advanced database management technology. In addition, Progent offers assistance with system architecture, enterprise-wide protection, and software development to increase the business benefit of your computer network.
Teleworker VoIP Specialist
Remote Workforce IP Voice Network Consultants
Progent can assist small and mid-size businesses to configure VoIP platforms to give their at-home employees the advantage of seamless extensions of the company phone network.
At Home Workers Collaboration Software Troubleshooting
IT Consultants Work from Home Collaboration
Progent can assist small and medium-size businesses to configure collaborative platforms to enable their remote workforce to benefit from productive teamwork with fellow workers and clients.
CISSP Certified Security Auditor Engineers
CISSP Certified Cybersecurity Consulting Services
Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any aspect of information system security. Progent can help implement efficient security systems that protect a small business from modern malware attacks or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid networks that support local, online, and mobile users accessing IT resources spread over a mix of physical datacenters and various clouds.
Help and Support SQL Server 2019 and Kubernetes
Technical Consultant SQL Server 2019 and Hyper-V
Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to experts in solution planning and deployment, software programming, database administration, and cybersecurity.
BlackBerry Redirector Consultant
BlackBerry Synchronization Integration Support
Progent offers the support of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and successfully, eliminating the need for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient online service delivery model, offers small businesses a cost-effective option for incorporating BlackBerry devices and software seamlessly into their IT network.
