Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Wilmington
ProgentProgent's consulting services for IT service organizations in Wilmington Delaware enables your company to provide your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless extension of your regular IT services group. This can put you on the fast track to grow your revenue, fill out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, desktop support specialists, network administrators, and cybersecurity professionals have worked as transparent supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support company with 20 years of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the heart of an efficient Help Desk. But modern ticketing systems are not just costly to license and staff, but also difficult to set up and manage. Small or niche IT service organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to retain their own branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metro areas is available throughout the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter requests through your branded web portal, an 800 number, or by directing an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are fully described. This allows your IT support organization to shift account assignments to in-house consultants when you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept additional jobs beyond your main areas of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by delivering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's nationwide team of certified consultants offers Wilmington, Delaware businesses a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Wilmington, Delaware
For additional information about Progent's reseller support for network service firms in Wilmington, Delaware, call 1-800-993-9400 or refer to Contact Progent.