Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Petaluma
ProgentProgent's consulting services for IT service organizations in Petaluma California enables you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your regular network support group. This can help you add to your revenue, fill out your service offerings, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, PC support specialists, IT admins, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of professional IT services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT support providers seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service firms an economical way to keep their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metros is available across the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter service requests via your own branded web portal, an 800 phone number, or by directing an email to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service firms allows you to become a sole source for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, responding to your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class service documentation system to ensure that all services delivered are thoroughly described. This makes it easy for support group to transfer service assignments to in-house personnel once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities beyond your main areas of excellence and open additional geographies without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more solutions to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Experts: For two decades, Progent has provided remote IT support from Call Center support to high-level consulting. Effective online support saves money and produces quick results.
  • Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Petaluma, California Organizations
Progent's seasoned team of certified engineers can deliver Petaluma, California businesses a wide range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Program for Network Service Organizations in Petaluma, California
For more information about Progent's consulting program for IT service organizations in Petaluma, California, call 1-800-993-9400 or refer to Contact Progent.