Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Petaluma
Progent's consulting services for IT service organizations in Petaluma California enables you to provide your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your regular network support group. This can help you add to your revenue, fill out your service offerings, satisfy your customers, and improve your bottom line.
Progent's team of network engineers, PC support specialists, IT admins, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progent's transparency helps you promote and preserve your branding.
Progent is an IT consulting company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of professional IT services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT support providers seldom have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service firms an economical way to keep their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support organizations include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service firms allows you to become a sole source for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Petaluma, California Organizations
Progent's seasoned team of certified engineers can deliver Petaluma, California businesses a wide range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
Learn More About Progent's Consulting Program for Network Service Organizations in Petaluma, California For more information about Progent's consulting program for IT service organizations in Petaluma, California, call 1-800-993-9400 or refer to Contact Progent.