Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Brooklyn
Progent's consulting support for IT service firms in Brooklyn New York enables you to provide your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent supplement to your regular IT support group. These services can help you add to your client base, flesh out your service offerings, create happy clients, and improve your profits.
Progent's nationwide team of network engineers, PC support specialists, network administrators, and cybersecurity professionals have worked as seamless supplements to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is an IT consulting firm with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of world-class services. Progent bills you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but difficult to configure and manage. Small or niche IT support providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to retain their custom branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Brooklyn, New York Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Brooklyn, New York businesses a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:
Learn More Details About Progent's Consulting Program for Network Service Organizations in Brooklyn, New York For more information about Progent's reseller program for network service firms in Brooklyn, New York, call 1-800-993-9400 or visit Contact Progent.