Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Brooklyn
ProgentProgent's consulting support for network service organizations in Brooklyn New York enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent supplement to your regular IT support group. These services can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent extensions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is available across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter incident reports using your own branded web portal, an 800 number, or by directing an email to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a single point of contact for practically all IT expertise your customers may require. You can build your staff and core in-house competencies at your own pace without being forced to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an advanced reporting platform to make sure all services performed are fully described. This enables support group to shift account assignments to in-house consultants when you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on additional opportunities beyond your core fields of excellence and serve new territories without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by offering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide range of technologies and can act as a reliable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center support to advanced consulting. Efficient online support cuts costs and produces quick solutions.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Brooklyn, New York Companies
Progent's veteran team of certified consultants and technical experts offers Brooklyn, New York companies a broad range of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Brooklyn, New York
For additional details about Progent's reseller program for network service organizations in Brooklyn, New York, call 1-800-993-9400 or visit Contact Progent.