Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Brooklyn
ProgentProgent's consulting support for network service firms in Brooklyn New York enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent supplement to your in-house network services group. This can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your customers, and improve your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the world's largest IT support businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT support providers rarely have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms a practical way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metros is available throughout the US at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests using your own branded web portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all IT expertise your customers may need. You can build your team and strategic IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to internal consultants once you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on additional jobs outside your main fields of excellence and open additional geographies without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Experts: For two decades, Progent has provided remote network support ranging from Help Desk services to high-level consulting. Efficient online support cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Brooklyn, New York Organizations
Progent's veteran roster of certified consultants can deliver Brooklyn, New York businesses a broad range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Brooklyn, New York
To learn additional details about Progent's consulting program for network service organizations in Brooklyn, New York, call 1-800-993-9400 or visit Contact Progent.