Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Fort Collins
ProgentProgent's consulting support for network service organizations in Fort Collins Colorado enables your company to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless extension of your regular network support team. This can put you on the fast track to grow your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's nationwide team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT consulting company with 20 years of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service providers do not have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to keep their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit requests using your branded Internet portal, an 800 number, or by directing an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class reporting platform to ensure that all IT services performed are fully documented. This allows your IT support organization to shift service responsibilities to internal consultants when you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept more jobs outside your core fields of excellence and open additional territories without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
  • Online Support Experts: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Effective remote service cuts costs and produces fast results.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Fort Collins, Colorado Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Fort Collins, Colorado organizations a wide range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Fort Collins, Colorado
To learn more information about Progent's reseller program for IT service organizations in Fort Collins, Colorado, call 1-800-993-9400 or visit Contact Progent.