Fresno Consulting Experts for Network Support Companies
Transparent Temporary Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Fresno
Progent's consulting support for IT service organizations in Fresno California enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular IT services group. These services can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency lets you elevate and preserve your branding.
Progent is an IT consulting company with 20 years of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you directly and works under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but also a hassle to configure and manage. Small or niche IT service organizations rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations an affordable way to retain their own branding while delivering their clients responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to increase your support workload, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
- Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in larger metros is available throughout the country at extra cost.
- You keep full control of your customers and invoicing.
- Your customers submit service requests via your branded web portal, an 800 number, or by sending a request to your specified mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for practically all technical expertise your customers may require. You can build your team and strategic IT skills at your own pace without having to decline opportunities due to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal support team, under your management, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Extensive Documentation: Progent uses an enterprise-class documentation system to ensure that all services delivered are fully documented. This makes it easy for you to transfer account responsibilities to in-house personnel when you have enough staff and appropriate technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open additional territories without assuming the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more services to more clients using your own company name.
- Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a large roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has provided online network support from Help Desk services to advanced consulting. Effective remote support cuts costs and produces fast results.
- Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Fresno, California Organizations
Progent's seasoned team of certified consultants and technical experts offers Fresno, California organizations a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra ID Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Fast, Low-cost .NET Software Development.
- Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for Network Service Providers in Fresno, California For additional information about Progent's reseller program for network service organizations in Fresno, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Wi-Fi VoIP phone integration Computer Consulting
wireless IP phone security Integration Services
Progent's Wi-Fi IP phone configuration consultants offer online and on-premises support to help you build and administer a Cisco Wi-Fi VoIP phone deployment by delivering integration services that range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
Microsoft Windows 7 Consultancy
Technology Consulting Services Microsoft Windows 7 Migration
Progent's certified engineers can help your company to evaluate
Remote Remote NinjaOne Server Management Online Troubleshooting
ProSight NinjaOne Server and Desktop Management Technical Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital devices.
Professional SCCM Planning
SCCM Site Hierarchy Online Support Services
Configuration Manager automates application and device provisioning across multiple sites, simplifies security and compliance settings management, inventories network resources, guards against company data leakage, performs health reporting, allows secure end-user self service, and offers a common point of control for managing mixed-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can help you with any facet of designing, installing, operating and repairing a SCCM deployment for on-premises, cloud, or hybrid environments.
System Center 2016 and Intune Integration Support
IT Consultants System Center 2016 Service Manager
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious issues detected by SCOM 2012.
Wi-Fi access point patch management Professional
Consult Server patch management
Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, such as scanners, network appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Nephilim ransomware recovery Technology Professional
Hermes ransomware recovery Technology Professional
Progent's proven ransomware recovery consultants can help your business to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Consulting Azure Planning
Urgent Microsoft Azure firewall configuration Development Group
Progent can help you to plan and carry out an efficient migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management for both on-premises and Azure assets.
Midsize Office Computer Support For Small Offices
Midsize Business Server Administration
Progent offers technical support for medium size companies who have 100 to 250 system clients. The medium size company or office has traditionally been an underserved part of the market for IT consulting expertise. The overhead and service access models of large outside service organizations make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an IT system whose complexity and capability are often comparable to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of online service, virtual office technology and proactive server monitoring, dramatically reduces the IT maintenance costs of a small-medium business while offering the mid-size company with big-company support from certified, IT experts with background in a broad range of small business network solutions. If your mid-sized organization or small business is looking for levels of network help needed for a mid-size office without budgeting enterprise prices, you need Progent.
ProSight Managed Services Consult
ProSight Managed IT Services Consult
Progent's ProSight portfolio of managed services are designed to provide businesses who have small in-house IT administration and support teams with low-cost access to enterprise-class management platforms and technical experts. Advantages of the ProSight catalog of managed IT services include fixed network maintenance expenses, automation of routine administrative tasks, ongoing adoption of the latest technology, graceful transition from legacy technology to up-to-date solutions, improved fit between information technology with business goals, guidance from seasoned IT consultants, and freeing up management to concentrate on business rather than ever-changing network technology.
Duo Multi-factor Authentication Technology Consulting
Duo Two-factor Authentication (2FA) Technical Consultant
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Windows Server 2000 Upgrade Consulting
After Hours Migration Windows Server 2000
Progent's Microsoft-certified Windows Server 2000 consultants can provide network help and IT consulting services for the entire line of .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and support offerings include network planning, installation, project management, local and off-site technical support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Nagios Troubleshooting
Largest Linux Network Monitoring, Nagios and MRTG Engineers
Nagios and MRTG are useful, license-free monitoring tools that run under the Linux OS and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or mixed-OS environments where the Linux OS and MS Windows run side by side. The Nagios monitor allows network managers to track system services including POP3, HTTP, SSH, and PING. MRTG permits you to graph the traffic through SNMP-enabled network appliances including servers, routers, and switches. Progent's network integration engineers can help you utilize both these utilities to streamline and troubleshoot your computer network.
Engineers Enterprise hybrid cloud integration
Services Multiple cloud management
Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets along with one or more public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
24-Hour Firewall Security Compliance Auditor
Firewall Configure Intrusion Protection Systems
Progent provides businesses of any size expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to create a comprehensive security plan and select the right products from a variety of vendors to support your security goals while staying within your budget restraints.
Integration Services ProSight NinjaOne Server and Desktop RMM
Support Outsourcing ProSight NinjaOne Automatic Patch Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity.
24-7 Consultant Services Google Cloud Backup
Google Cloud IAM Professionals
Progent offers cost-effective remote and on-premises support to assist businesses of any size to migrate any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow access to Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Consultant Services Android and Skype for Business integration
Android and Skype for Business integration Online Support
Progent's veteran group of IT consultants and subject matter specialists have years of background delivering online and onsite support for organizations of all sizes who need to integrate Android phones and tablets into their IT systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of know-how to resolve technical issues that involve multiple vendors and that represent a combination of legacy and current information technology. Progent offers cost-effective online consulting to help you with any facet of planning, deploying, managing and troubleshooting your BYOD environment. Progent can deliver occasional technical support to help you to handle especially stubborn technical issues, or Progent can provide comprehensive project management services to ensure that you finish strategic network projects on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones and tablets securely and productively.
Wireless LAN Site Survey IT Services
802.11x Wi-Fi Site Survey Online Support Services
Progent's wireless site survey and predictive modeling assist you to plan, install and troubleshoot a Wi-Fi LAN customized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, QoS, security, and hand-off ability your company requires. Wi-Fi site survey services from Progent include online predictive modeling for planning a wireless LAN and onsite survey services for confirming, tuning, and debugging a functioning wireless network.
MOM 2007 Specialists
Information Technology Consulting Microsoft Operations Manager
Mid-sized companies can enjoy all the benefits of Operations Manager and have quick availability of Progent's Microsoft and Cisco Premier Certified IT consulting professionals. Thanks to Progent's affordably priced network service packages, medium-size organizations can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, automated warnings, comprehensive reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical environments who need zero-downtime networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer medium-size company networks enterprise-class availability, protection and performance.
Ubiquiti UniFi WiFi Consult
Ubiquiti UniFi Mobile App Consultant
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateways, switches, VoIP phones, and cameras. Progent offers the skills of veteran Wi-Fi professionals who can help your organization to determine the value of UniFi technology for your environment and assist you to design, install, administer, and maintain your UniFi ecosystem.
Exchange 2007 Server Consult
Microsoft Expert Exchange Server 2007 Remote Troubleshooting
Progent's expert support team can help you define and deploy a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the background to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are best aligned to your business goals.
Microsoft Exchange 2000 Online Support Services
Exchange 2000 Server Upgrade Remote Support Services
Progent is one of the most qualified information technology consulting companies for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Exchange 2000 for typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Microsoft Windows 7 Evaluation Specialist
Windows 7 Migration Setup
Progent's Microsoft certified engineers can assist your company to test
Best 5520 wireless controller Support and Setup
Remote wireless controller Technical Consultant
Cisco's {Catalyst wireless controllers streamline the administration of wireless LANs by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi performance by reducing the impact of radio frequency congestion, improving wireless uptime with fast failover, and strengthening security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's latest wireless controller solutions.
Certified Microsoft Partner Implementation
Microsoft Certified Partner Manage
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your company better technical solutions for your information network.
Windows and Solaris Online Support
Windows and Solaris Outsourcing
If your company is developing UNIX or Linux applications on a network that includes Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of strategic expertise without the constant distraction of maintaining your company information system. By using automated server monitoring and by providing remote and in-person assistance as your business needs it, Progent offers an affordable way for supporting an information system that features excellent dependability, protection, and efficiency. Progent's developer support services feature comprehensive it outsourcing, virtual server infrastructure, remote and on-site service and repair, network monitoring, and Help Desk Call Center support.
Consultants Patch management
Security patch management Consultants
Progent's support services for software/firmware update management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your servers, endpoints printers and scanners, network appliances like routers and Wi-Fi access points, and Internet-of-Things devices like sensors and health monitors.
Microsoft Office 2003 Network Management Services
Microsoft installation and Administration
Progent's IT outsourcing support offerings for small companies include designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises repair, resolving chronic integration issues, and producing a comprehensive security plan. Progent can help you enhance system reliability and performance via non-stop configuration, resilient network topology, and proactive server monitoring. Progent also provides special project assistance for major upgrades and can help with needs assessment, resource inventory, bill of materials development, vendor qualification, procurement coordination, and full documentation. Progent's computer outsourcing service also features education for office productivity programs such as Microsoft Office.
Compensation for Microsoft Certified Contractor
Compensation for Cisco Engineers Openings
Our compensation model is based on contribution, so just like working as an independent consultant, your earnings are entirely driven by your work effort. Certain Progent consultants stress lifestyle issues and elect to consult at a more relaxed pace, utilizing our flexible calendar to follow individual enthusiasms such as mountain biking, motorcycle racing, skiing, surfing, vacations, or sharing free time with family and acquaintances. Other consultants use the chance to make major dollars through lots of work and long hours. Progent fully supports either end of the spectrum plus any point in between.
