Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Chicago
ProgentProgent's consulting support for IT service organizations in Chicago Illinois allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent extension of your in-house network support team. These services can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network engineers, desktop support specialists, IT admins, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting company with two decades of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms features seamless resale to your customers of professional IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not just expensive to license and staff, but challenging to configure and manage. Small or niche IT support providers rarely have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an affordable way to retain their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metro areas is offered throughout the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit requests through your own branded Internet portal, an 800 number, or by sending an email to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to decline opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service group, under your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced documentation system to make sure all IT services performed are fully described. This makes it easy for your IT support organization to shift account responsibilities to internal consultants when you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more jobs beyond your core fields of expertise and serve additional geographies without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network support firm by delivering more services to more customers using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of technologies and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online service cuts costs while delivering fast results.
  • Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Chicago, Illinois Businesses
Progent's veteran team of certified consultants and technical experts can deliver Chicago, Illinois organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Chicago, Illinois
For additional information about Progent's reseller support for network service firms in Chicago, Illinois, call 1-800-993-9400 or visit Contact Progent.