Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Dallas
ProgentProgent's consulting support for network service firms in Dallas Texas enables you to provide your clients Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT support group. These services can ease the way for you to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you promote and protect your branding.

Progent is an IT consulting firm with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT service providers do not have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metros is offered across the country at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit incident reports using your own branded web portal, an 800 phone number, or by sending a message to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a single source for virtually all technical expertise your clients may require. You can build your staff and core IT skills at your own pace without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Documentation: Progent uses an advanced reporting platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to shift service assignments to in-house consultants once you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably take on more opportunities outside your core areas of excellence and open additional geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a large team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective online service saves money while delivering fast solutions.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Dallas, Texas Companies
Progent's seasoned roster of certified consultants can deliver Dallas, Texas companies a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Program for IT Service Organizations in Dallas, Texas
To learn more details about Progent's reseller support for network service firms in Dallas, Texas, call 1-800-993-9400 or see Contact Progent.