Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Napa
ProgentProgent's consulting support for network service organizations in Napa California allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your in-house IT services team. This can ease the way for you to add to your client base, expand your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide roster of network engineers, PC support specialists, IT admins, and data security consultants have worked as seamless supplements to the IT staffs of some of the country's largest IT support firms. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's transparency lets you elevate and preserve your branding.

Progent is an IT consulting firm with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not only expensive to license and staff, but a hassle to set up and manage. Smaller IT support companies rarely have the necessary resources. Progent's Help Desk and ticketing program gives IT support firms a practical way to keep their own branding while providing their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metro areas is offered across the US at additional cost.
  • You retain full control of your clients and billing.
  • Your customers submit service requests by means of your custom branded web portal, a toll-free number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your staff and core IT skills steadily without being forced to decline new business due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are thoroughly documented. This enables support group to shift service responsibilities to internal consultants once you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably accept more jobs outside your main fields of excellence and open new territories without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support provider by delivering more services to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers world-class support in a wide array of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: With a large roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Support Professionals: For two decades, Progent has provided remote network support ranging from Call Center services to advanced consulting. Effective online support cuts costs while delivering quick results.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Napa, California Businesses
Progent's nationwide team of certified consultants can provide Napa, California organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for Network Service Providers in Napa, California
To learn more information about Progent's reseller support for network service organizations in Napa, California, call 1-800-993-9400 or see Contact Progent.