Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Norfolk
Progent's consulting support for network service firms in Norfolk Virginia enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your regular network services group. This can help you add to your client base, fill out your service portfolio, create happy customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's transparency helps you elevate and protect your company's brand.
Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their own branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support volume, the diversity of technologies your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Norfolk, Virginia Businesses
Progent's veteran roster of certified engineers offers Norfolk, Virginia companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Find Out More About Progent's Consulting Support for Network Service Providers in Norfolk, Virginia To learn additional details about Progent's reseller support for IT service firms in Norfolk, Virginia, call 1-800-993-9400 or see Contact Progent.