Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Norfolk
ProgentProgent's consulting support for network service firms in Norfolk Virginia enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your regular network services group. This can help you add to your client base, fill out your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's transparency helps you elevate and protect your company's brand.

Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT support organizations rarely have the required resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their own branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support volume, the diversity of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Standard support hours are 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metros is offered throughout the country at extra cost.
  • You have full control of your clients and billing.
  • Your clients enter service requests through your custom branded Internet portal, an 800 number, or by sending a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are fully described. This makes it easy for your IT support organization to shift service assignments to internal consultants when you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably take on more jobs outside your main areas of expertise and serve additional geographies without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online support saves money and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Norfolk, Virginia Businesses
Progent's veteran roster of certified engineers offers Norfolk, Virginia companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Support for Network Service Providers in Norfolk, Virginia
To learn additional details about Progent's reseller support for IT service firms in Norfolk, Virginia, call 1-800-993-9400 or see Contact Progent.