Toronto Consulting Support for Computer Support Firms
Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Toronto
Progent's consulting support for network service firms in Toronto Ontario enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless extension of your in-house network services team. These services can help you grow your revenue, flesh out your service catalog, satisfy your clients, and increase your profits.
Progent's nationwide team of network experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent expansions to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support firm with 20 years of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT support companies seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their own branding while providing their customers responsive desktop support services built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at extra cost.
- Optional onsite support in major metro areas is available across the country at additional cost.
- You keep full control of your clients and billing.
- Your clients enter service requests via your branded Internet portal, an 800 phone number, or by sending a message to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal support group, under your coordination, and bills you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Documentation: Progent uses an enterprise-class service reporting system to make sure all IT services performed are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to in-house personnel once you have enough staff and appropriate skill sets.
- Safely Grow Your IT Support Business: You can quickly and safely take on more opportunities beyond your core areas of excellence and serve new territories without assuming the risks involved with increasing your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own company name.
- Add to Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
- Fast Escalation: Thanks to a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
- Remote Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Toronto, Ontario Businesses
Progent's seasoned roster of certified engineers can provide Toronto, Ontario businesses a broad range of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Microsoft Entra Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Affordable .NET Software Development.
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for Network Service Providers in Toronto, Ontario To learn additional information about Progent's consulting support for network service organizations in Toronto, Ontario, call 1-800-993-9400 or see Contact Progent.
An index of content::
Consultant Network Security Inventory
Cybersecurity Inventory Consultants
Progent offers small organizations two specially designed security inventory packages that provide, at a preset fee, remotely administered scans of your security profile which are evaluated by certified security engineers who interpret the data collected by the remote scan, deliver unbiased evaluations of your existing security vulnerability, and make suggestions for enhancements. Progent offers two non-overlapping network security evaluation packages for external and internal security testing that are priced to meet the budgets of small businesses while offering enterprise-quality assessments of your IT network's vulnerability to attack.
SQL Server 2022 Security and Compliance Specialist
Support Services SQL Server 2022
Progent's Microsoft-certified SQL Server 2022 consultants can assist your organization to assess the business case for migrating to SQL Server 2022 and can provide rapid remote or onsite contact with experts in solution planning and deployment, application programming, SQL Server management, and network security.
CISA Cybersecurity Audit Consultant Services
24/7/365 CISA Cybersecurity Audit Engineer
The CISA credential is a prestigious qualification that signifies expertise in network security auditing. Certified by ANSI, the CISA accreditation has consultants pass a comprehensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified network security audit consultant trained to assist businesses in the areas of IS audit services, IT administration, network assets and architecture lifecycle, information technology support, safeguarding of information resources, and disaster recovery preparedness.
Aironet 802.11ac Access Point IT Services
Setup and Support Aironet 2800 Access Point
Progent's Cisco-certified wireless consultants can assist businesses of any size to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the throughput, coverage, density, expandability, security compliance and manageability required for seamless connectivity between Wi-Fi and wired networks. Progent offers affordable remote and onsite consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help you plan and maintain deployments of indoor and outdoor Aironet APs.
Great Plains Migration Support and Setup
Dynamics GP Accounting Remote Support
Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that integrates data and processes throughout your company, communicates seamlessly with other applications, and brings together workers, customers and suppliers unrestricted by time or place. Designed for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a robust, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full potential of Dynamics GP/Great Plains 2010.
Network Assessments Cisco VoIP
24 Hour Cisco Switch Server Install
Progent's Cisco-certified CCIE network consultants can help you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.
Microsoft Exchange 2007 Consultant
Exchange 2007 Edge Server Consultant
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the background to finish your project quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting services include expertise with the configuration of third-party add-ons to Exchange Server 2007 that are best aligned to your business needs.
IT Outsourcing Best Practices White Papers
Best IT Outsourcing and Co-sourcing Whitepaper
Progent's IT outsourcing packages offer affordable computer support for medium-size organizations. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or developing a web-based business application, outsourcing your network technical services can reduce expenses and eliminate risks, permitting IT service budgets to increase in a more linear and controlled manner than is feasible by amassing a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and highly available system foundation for your critical Windows-based business software such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Professional Private Cloud Virtual Datacenter Hosting
Private Cloud Virtual Datacenter Hosting Consultant
Progent's ProSight Virtual hosting services offer small companies a variety of benefits such as reduced capital expenditures, reductions in operational costs, improved management focus, world-class security, greater fault tolerance, and regulatory compliance.
Microsoft Certified Partner Exchange Server 2016 Upgrade Outsourcing
Microsoft Exchange Server 2016 Migration Network Engineer
Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft Computer Consultants Windows Server 2008 R2
Windows Server 2008 Active Directory Integration Services
Microsoft Windows Server 2008 represents a major advance in making information networks more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to provide a better environment for web hosting and development. Progent can help your company benefit fully from the improvements built into Windows Server 2008 by delivering certified consulting, support, education, temporary staffing, monitoring, and security expertise.
Online Office Outlook Instruction
Remote Support Live Online Office 365 Training
Progent offers customized online training for a range of client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of conventional physical classroom instruction, including immediate interaction between clients and trainers, but eliminates the costs of travel and the hassle of trying to synchronize the schedules of multiple students. Available to single students or groups of all sizes, Progent's live online training allows the instructor to run the seminar from an online office and the clients can be spread throughout an office or across the the U.S. Live online instruction utilizes powerful teaching aids like virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specific topics or extended in time and wider in scope.
Top Technical Support Windows Server 2019 System Insights
Windows Server 2019 USB Drive Witness Remote Consulting
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
Emergency Microsoft GP/Great Plains Consultants
IT Consulting Microsoft Financial Software
Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics platform that integrates data and processes throughout your company, communicates seamlessly with other applications, and connects employees, customers and suppliers regardless of time or location. Designed for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can help you set up and manage a reliable, secure server and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP 2010.
NetDocuments Engineer
NetDocuments and Exchange Server Consultants
NetDocuments (NetDocs) is a cloud-based document management system built for law practices. Progent offers remote access to NetDocuments experts who can assist your law firm to plan, configure, manage, tune, or troubleshoot a document management system (DMS) environment based on NetDocuments.
Flexential Colocation Center Consultancy
Flexential Colocation Center Specialists
Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting. Progent has a team of network consultants based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also help you to design and implement a migration to the Flexential facility by providing services like designing solution configuration, recommending hardware, system setup and testing, debugging, streamlining remote network management, and educating your network staff.
Microsoft 365 AD Connect Remote Support
Microsoft 365 Portal Integration Services
Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and other email components to reduce capital expense and administrative overhead. You can configure Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to help your organizations to evaluate the potential advantages of Exchange Online, plan a network topology that fits your business needs and IT budget, implement an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your IT staff and users, and deliver as-needed consulting and technical support.
After Hours Programmer .NET Visual Studio
.NET Software Developer Firm
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or update .NET applications rapidly and affordably.
Technical Support Remote Wireless Site Survey
Wi-Fi RF Spectrum Analysis for Wi-Fi Online Troubleshooting
Progent's wireless site survey and predictive modeling make it easy to plan, implement and troubleshoot a Wi-Fi LAN customized for your environment, providing you a WLAN that has the coverage, performance, density, Quality of Service, security, and hand-off ability your company requires. Wireless survey services from Progent include remote predictive modeling for planning a wireless network and on-premises site survey services for confirming, optimizing, and troubleshooting an operational wireless network.
Emergency Windows Server 2022 PowerShell Setup and Support
Windows Server 2022 and SQL Server Remote Support
Progent's certified Windows Server 2022 experts can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
Cisco Certified Experts Technical Support Services Catalyst 802.11ax Access Point
Catalyst 9100 Series Access Point Computer Engineer
Progent's Cisco-certified Catalyst Wi-Fi 6 AP experts can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.
IT Training Support Outsourcing
Information Transfer Integration Services
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Time Machine Backup Consultants
HP Data Protector Consulting
Progent can provide economical online access to consultants with expertise in a wide array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux servers and workstations plus laptops and smartphones. Progent offers consulting support for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist you to implement, enhance, or troubleshoot backup/restore solutions for a variety of topologies such as local, edge to datacenter, cloud-based, or a mix.
Remote NinjaOne Server Monitoring Online Support Services
NinjaOne Endpoint Monitoring and Reporting IT Consultants
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital devices.
Immediate Engineers Bandwidth Throttling Test Lab
Professional PXE evaluation Lab
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, developing cost-effective migration procedures, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent customers who lack adequate internal resources to configure effective test systems, the lab cuts capital costs and engineering risk while keeping vital network initiatives on schedule.
Solaris Support Outsourcing
24-7 Sun Solaris Support Services
If your office computer system combines Sun Solaris platforms with Windows, Progent can show you how to incorporate your computers into a cohesive environment that allows all your operating systems to run side by side for easy management, transparent information exchange, high dependability, superior performance, and tight protection. Progent's Solaris and MS Windows integration assistance services feature network architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and management, remote network help and troubleshooting, in-person technical support, and Contact Center support.
Cybersecurity Pen Testing Cybersecurity Consultancies
CCIE Expert Certified PEN Testing Security Firms
Stealth penetration testing is a key component of any comprehensive IT system security plan. Progent's security professionals can run extensive penetration checks without the knowledge of your company's in-house network support resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event history analysis are properly set up and consistently observed. Progent can provide continuous automatic penetration testing to map your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and ill-advised IT product defaults can be combined by threat actors into the multi-front attacks common to the latest variants of ransomware.
24/7/365 Computer Consulting SentinelOne Singularity and Vigilance Reseller
Consultants SentinelOne XDR
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and advanced services to provide cutting-edge endpoint detection and response.
WLAN Remote Support
Wireless Internet Computer Engineer
Progent's Wireless Consulting Services offer a convenient, economical way for businesses of any size to integrate, manage and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Custom Microsoft Visual Basic Development Firm
Great Plains Software Coding
For custom program development, Progent can supply software design consultants to write line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
After Hours Jobs Cisco Engineering
Telecommuting Network Consultants Virtual Office Job
If you are a network engineer with system support experience, teaming with Progent and helping our clients will expand your skills via interaction with our team of motivated, world-class consultants. Progent's focus on offering network consulting and computer support to small companies will offer you the chance to work closely with decision makers and add tangibly to the growth of dynamic organizations. Also, Our virtual office environment provides the most advanced technology for remote support and wireless connectivity to help you to deliver fast fixes when you troubleshoot mission-critical problems.
