For business network systems located within the state of New Jersey, Progent's Microsoft and Cisco qualified technicians can deliver online support and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to diagnose and fix IT problems while avoiding the high cost and time delays associated with on-site technical service dispatches.

If your New Jersey company is located beyond the larger metro areas such as Newark, Jersey City, Paterson,or Elizabeth, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical issues persisting for too long. Progentís group of seasoned network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a broad range of clients. This means you get not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.

Best Practices Followed by Expert Consultants
Many organizations situated far from areas with plentiful network consultants utilize poorly trained or unseasoned local consultants for critical network support. This can produce a network that is unstable or inefficient. Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the front lines of IT support, providing a wide array of technical services for a broad selection of customers. Consequently, with Progent you receive not just expert computer network skills, but a consultant who follows computer industry leading practices in applying those skills to solve actual information network problems successfully and in a consistent fashion.

Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, acts as the core of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express provide a location-independent IP-PBX solution by integrating tightly with apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager configuration and debugging in areas such as integrating Voice over IP phones and desktop video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

Immediate Help for Urgent Issues
With Progentís emergency remote computer support services, your company can receive immediate support for issues that are causing network disruption. Online support eliminates the long delay and increased cost required for in-person technical support. For day-to-day administration tasks, Progentís off-site support consultants can perform the majority of jobs within a few minutes of a request, rather than requiring you to wait for hours for on-premises support to arrive.

iPhone Integration
Progent's iPhone and iPad integration consultants can provide cost-effective online assistance to help your business to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, protected and scalable network infrastructure that aligns with your computing model. Progent can also provide remote and on-premises training to show you how to manage and use your iOS devices in a secure, collaborative environment that optimizes the strategic value of your IT system.

Design and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support to assist businesses of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can help your business to set up and support Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, responsiveness, security, ease of management and uptime for wired and wireless clients regardless of their location or device. (Refer to Meraki switches integration.)

Progent's Integration Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

Comprehensive Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-level Internet Data Centers in the San Francisco Bay Area and larger metropolitan areas throughout the U.S., and Progent's colocation support team can improve your systemís reliability and performance by helping you choose a remote data center facility that meets the particular needs of your business including geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís data center IT services are intended for companies with hardware located at colocation hosting facilities and in need of timely on-site service at the colocation facility plus remote help from Microsoft and Cisco certified professionals. Progent offers a selection of co-location center support services including network architecture evaluation, Windows and Linux server integration and support, troubleshooting for server and communications networking, design and deployment of zero-downtime configurations, defining and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage clustering configurations.

Virtualization Consulting
Virtualization technologies allow businesses to optimize utilization, streamline network administration, and improve workload uptime and security. run multiple virtual servers on one physical computer. Typical usage scenarios for virtual servers include resource efficiency, low-cost platforms for programs that require outdated OS software, and economical isolation of application programming or testing environments from production ones. Progent's virtual server engineers offer Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server support. Progent can configure virtual servers to maximize performance, reliability and manageability while simultaneously cutting expenses; suggest and test disaster recovery plans that minimize productivity loss in the event of a major failure; and provide continuing maintenance, troubleshooting, and consulting services as virtualization technology advances.

Advanced Server Monitoring with System Center Operations Manager
Progent provides a selection of network maintenance packages based on System Center Operations Manager. Progent's automated, round-the-clock server monitoring makes your computer management proactive instead of crisis-based. By anticipating potential problems before they result in system downtime, Progent's automated server monitoring can keep your network safe from stressful and expensive service interruptions.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can help your business to design, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective remote or onsite expertise to help companies to migrate smoothly to an advanced communications ecosystem that delivers fast ROI. Progent's Gold-certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync for access to a SIP PSTN trunk.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 and on-premises Exchange. This permits you to have certain mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consulting team can help your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and within budget. To find out more about Progent's online consulting services for integrating Office 365 and on-premises Exchange systems, see Office 365 integration solutions with on-premises Exchange.

Contact a Progent Computer Support Expert
To see how to get in touch with a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Computer Help.














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