For small office computer networks located in the state of New Jersey, Progent's Microsoft qualified technicians can deliver phone support and troubleshooting to resolve your computer system issues fast and affordably. Progent has acquired enterprise-grade skills, software tools, and support databases to troubleshoot and fix computer network problems without the expense and time delays normally associated with in-person service dispatches.

If your New Jersey small business is located outside of the larger metro areas such as Newark, Jersey City, Paterson,or Elizabeth, your nearby network support choices may be limited in technical capability, or not available during an emergency. This results in a office network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís team of seasoned network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.

Application and Datacenter Hosting Services
Progent's Virtual Hosting service offers proven virtual server platforms, a state-of-the-art datacenter facility, plus the technical expertise of Progent's Microsoft Gold Certified consulting staff to provide small businesses a comprehensive IT outsourcing alternative that improves system reliability and security, reduces management overhead, and cuts costs. With Progent's Virtual Hosting structure, the customer retains ownership of the data, the OS platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a new physical environment without lengthy and risky reinstallation and configuration. With Virtual Data Center Hosting, your network is not kept captive to a specific hosting service.

Offsite DPM Backup Service
Multi-site data backup is a vital part of a serious business continuity plan. Progentís affordable Offsite DPM-based Backup Service Package combines the advanced capabilities of System Center Data Protection Manager with the world-class security and availability features of the Herakles co-location center to provide continual, non-disruptive backup for up to 2.5 Terabytes of data from one or more of your Windows servers. Progent's managed service offering includes all configuration, support, and monitoring needed for a comprehensive offsite backup solution.

Simple Sign-on and Pricing Model
Progent makes it simple to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum job fee for services performed during regular business hours. All support time is fully documented and invoiced to the precise number of minutes utilized. By-the-minute billing avoids situations in which customers pay big bucks for fast repairs. You are charged only for the services you receive.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery expert consultants can help you design a disaster recovery strategy to handle a total site failure. Progent can help you develop a complete disaster recovery plan that includes periodic disaster recovery assessments and testing so that when a catastrophic failure takes place, you reduce lost productivity. Progent's Microsoft and Cisco-certified consultants can also help you to create an affordable, non-stop network solution that addresses availability issues involving a broad range of infrastructure technologies and procedures. Progent's business continuity specialists can help you to prepare for the high-level issues associated with keeping your business going after a disaster by addressing not only information technology concerns but other issues such as alerting key personnel, locating temporary office space, acquiring replacement transportation, finding substitute employees, and submitting regulatory reports.

High-level Project Management Experts
For enterprise customers in need of high-level project management assistance, Progent can provide the services of senior information technology professionals with decades of experience in technology management, application development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to assist organizations to adhere to leading practices to make sure strategic projects are successfully completed on time and within budget.

Assistance with Selecting an ISP and a Service Plan
Progent can provide the cost-effective support of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution matches your business requirements. Services provided by Progent include assessment of your existing bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a seamless move to a different carrier and/or service plan. Provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Network Support for Small Governments
Progent has a long background delivering a broad range of online network consulting and emergency repair services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced online network consulting and has provided IT solutions to organizations in every state. Progent's remote computer consulting for local governments eliminates travel costs and resolves issues faster than on-premises service calls.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to assist you to design, deploy, and fix any facet of your iPhone and Windows integration solution and is available for quick jobs to help you through occasional technical bottlenecks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your information network.

Complete Documentation of Services Delivered
Progent provides full and detailed documentation of all service work to ensure clients do not feel like a hostage to their IT service company. Progent sends email documentation of services immediately after finishing each support task, and also sends a hard copy along with monthly billings. Comprehensive IT service reporting makes it less risky for clients to transfer to a new service provider or take on increased support responsibilities in house. Complete support documentation also give management the information needed to determine the value of maintenance services and produce better informed network budgets.

Voice over IP and Telepresence Design and Consulting
Progent offers online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist you to design, implement, manage and repair unified communications networks that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds supporting Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, wireless IP phone integration, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence products, and communication gateways.

Microsoft Azure Cloud Integration Consulting
Progent's Microsoft Azure integration experts can help you with any aspect of Azure cloud integration including needs definition, readiness evaluation, system architecture, pre-production testing, deployment, automated management, performance optimization, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and debug firewall appliances and VPN tunnels so your clients can safely connect to Azure services, and Progent's Microsoft Gold-certified consulting experts can assist you integrate critical Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to create a hybrid environment that transparently combines on-premises datacenters with Azure-based resources.

Extended Hours Online Support
Progent's low-priced extended hours remote technical support program offers companies round-the-clock access to remote support from Progent's Technical Response Center. Services available outside normal work hours include resolving issues with Microsoft-based server products, Microsoft Windows desktop troubleshooting, help with MS Office applications, system backup and restore, and basic routing and switching help for Cisco networking products.

Progent's Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants offer a broad range of affordable online support services to help your organization to maintain your legacy Microsoft Office Word solution or assist you to upgrade to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and fixing compatibility problems between different releases of Word, interfacing Office Word with other Microsoft Office apps like Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and online Microsoft Office Word training sessions tailored for your special requirements.

Progent's Consulting Support for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to transition from the traditional stand-alone on-premises datacenter to the modern hybrid computing paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can help you to assess the potential productivity and cost benefits of migrating to Windows Server Essentials and adopting a hybrid local/cloud-based model for your computing environment. Progent offers comprehensive project management support to help you plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure integration consulting.) Progent also offers as-needed consulting, technical support, and customized training.

Get in Touch with a Progent Computer Consultant
To learn how to get in touch with a Progent network support expert for online or onsite help in , phone 1-800-993-9400 or go to Remote Computer Help.














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