For office networks located throughout the state of New Jersey, Progent's Microsoft qualified consultants can provide phone support and remote troubleshooting to repair your network systems problems quickly and affordably. Progent has acquired enterprise-level skills, advanced software utilities, and support knowledge bases to identify and resolve network problems without the cost and time delays associated with onsite service visits.

If your New Jersey small business is located beyond the larger metro areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network systems support options may be limited in technical capability, or unavailable during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of field proven network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

Temporary Chief Information Officer Support Services
Progent can supply businesses with an information management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT executive can provide long-term direction to help your company to deploy sensible IT products to improve business processes so they match more closely with your business goals. Your business can create and install a well conceived IT strategy without absorbing the cost of a full-time senior IT executive. Key tasks Progent's part-time Chief Information Officer can perform include growth strategies, rationalizing technology budgets, building and tracking models for TCO and ROI, optimizing business processes, negotiating contracts with vendors, establishing security and compliance policies, cash flow management, streamlining network administration, desktop management solutions, patch management, and disaster recovery/business continuity preparedness.

Microsoft Project Server Expertise
Progent's certified Microsoft Project Server and Project Online consultants can provide advanced online and on-premises support for Project Server as well as for all Microsoft products that work closely with Microsoft Project Server. Consulting support services offered by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 design and deployment, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel development, and PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE engineers to help you to optimize your infrastructure to support local, branch office, home-based, and mobile workers so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's certified network security experts can assist you to plan and enforce security workflows that protect important project information without disrupting the efficient sharing of authorized data.

Citrix Virtual Desktop Support Services
Desktop virtualization solutions offered by Citrix allow quick set up of new client computers, rapid deployment of current applications and updates, simplified image control, immediate restoration after client hardware breakdown or theft, lower initial cost and extended useful life for desktop PCs, consistent high performance, tight control and enforcement of security policies, and the ability to prevent sensitive business information from leaving the data center. Progent's Citrix XenDesktop consultants and Citrix XenApp specialists can assist your IT staff to assess, test, install, manage, and support Citrix virtual desktop and application technology and can help you manage and support other virtualization solutions from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Online Technical Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified engineers have the expertise to help you to troubleshoot and resolve difficult network problems quickly and affordably. The scope of information technology expertise offered by Progent's team of consultants allows them to escalate even the toughest problems to appropriate specialists as required. Whether you require occasional phone support and remote troubleshooting or continuing availability of a Helpdesk Call Center, Progent's engineers can provide your organization with enterprise-level support without the cost and administrative overhead of maintaining a big internal IT organization.

Progent's Consulting Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security, availability, mobile computing support, plus integrated business intelligence. New features include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consultants offer remote and onsite expertise to help businesses of all sizes to design, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics ERP, Skype for Business, and System Center Operations Manager.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service combines advanced virtual server technology, a state-of-the-art datacenter facility, plus the technical experience of Progent's Microsoft Gold Certified consulting staff to provide small businesses a comprehensive network outsourcing alternative that improves network dependability and security, reduces management hassle, and lowers expenses. Under Progent's Private Cloud Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be transported immediately to a new hardware environment without lengthy and chancy reinstallation. With Private Cloud hosting, your network is not held captive to a specific hosting service.

IT Consulting for Local Governments
Progent has extensive experience providing a broad range of online network support and urgent repair services to local governments and school districts across the United States. Progent is among the industryís pioneers in delivering expert remote network support and has provided network solutions to organizations in all 50 states. Progent's online network consulting for local governments eliminates travel costs and solves problems more quickly than onsite service calls.

Windows Hyper-V Virtual Server Support
Progent's certified Hyper-V engineers can help you evaluate the possible benefits of Hyper-V-based server virtualization for your business, perform test installations to validate Hyper-V's operation with your line-of-business software, assess your network and server architecture for smooth operation with virtualization solutions, assist you in migrating to Microsoft Windows Server 2008 or transitioning to Windows Server 2012 R2 and setting up Hyper-V, train your network management staff to monitor and manage Hyper-V, provide expert consulting support for improving the protection of your virtual machines, establish and validate business continuity procedures that maximize system uptime, and deliver continuing consulting and maintenance including affordable online repair and turn-key Help Desk services.

Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Office and Office 365 consultants can assist companies of any size to incorporate Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers fast ROI and enables better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you fix compatibility problems with various releases of Microsoft Office and can provide customized online Office and Office 365 instruction to individual users and groups.

Mac OS X Consulting Services
Progent's support professionals for Apple Mac OS X technology can provide Mac OS X users a variety of services including desktop support, assistance with Mac OS X applications, security and connectivity expertise, incorporation with Windows environments, and custom training. For small business systems based solely on Apple Mac OS X or for environments utilizing a combination of Mac OS X, Linux, and Microsoft powered servers and workstations, Progent has the background and depth to deal with the complexity of designing, setting up and maintaining a network system that is stable, secure, fast, and supportive of your business goals.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security disciplines addressed under GIAC accreditation including evaluating network vulnerability, incident management and response, traffic analysis, web services security and SIEM solutions for compliance with government mandates for reporting incidents.

Responsiveness of Progent's Technical Response Center for Online Support
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of online network support available for urgent and non-critical issues. For emergency issues that affect multiple workers, vital people, or a line-of-business program, the TRC can respond in one hour or less. For standard problems, the TRC will within two hours. In all cases, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on every corrected issue to make sure you are comfortable with the results and ready to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

Team Approach to Support and Technical Problem Escalation
Information networks have grown increasingly sophisticated. At the same time, typical small office networks integrate software and hardware from many different vendors. All this makes computer integration and maintenance increasingly challenging. It is impossible for even the most capable engineer to have deep knowledge in all aspects of computer technology, or extensive hands-on experience in the thousands of brands, models, and updates that small companies incorporate in their IT systems. Progent utilizes a team methodology to computer consulting and depends on application specialists to bring in-depth knowledge when needed to resolve complex technical issues effectively, at the least expense to you.

Get in Touch with a Progent Computer Support Expert
To see how to access a Progent network support expert for remote or on-premises expertise in , phone 1-800-993-9400 or visit Online Network Support.

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