For small business networks located anywhere in the state of New Mexico, Progent's Microsoft authorized technical team members can provide phone assistance and remote troubleshooting to repair your network systems problems quickly and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support databases to diagnose and fix computer network problems without the high cost and time delays normally associated with in-person service dispatches.

If your New Mexico business is located outside of the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís group of field proven network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a extensive range of customers. This means you obtain not only the technical expertise needed for the task, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service computer consulting and support organization like Progent as opposed to an individual freelance consultant, you are assured fast availability of capable professionals whenever you require them. You no longer have to worry that sickness, training, time off, or conflicting priorities with other clients will leave you without support during a crisis.

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is a globally recognized achievement that signifies expertise in information system security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive test given by the ISACA international professional group. Progent offers the expertise of a CISA-qualified Cybersecurity audit consultant able to help businesses in the areas of information systems audit services, information technology enforcement, systems and infrastructure ROI, information technology service delivery, protection of data assets, and disaster recovery preparedness.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento, California is available for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and tuning performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for new products and technologies. For Progent clients who lack adequate internal resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital IT initiatives on schedule.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Partner, every Progent support expert has access to the technology and training resources required to deliver the best computer support possible. Progent's outsourcing, Help Desk, Office 365 deployment expertise, and application development services allow small and midsize business clients to take advantage of the wide array of knowledge found in the IT departments of big enterprises without the high cost and distraction of building and managing a self-sufficient in-house network support staff.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

ProSight Managed Services for Network Management
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, patch management, automated backup/recovery, infrastructure management, private cloud hosting, and network infrastructure documentation management. To read Progent's white paper about the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or on-premises access to a certified CCIE specialist to help you to design, deploy, manage and repair converged communications environments supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping organizations of all sizes to build advanced collaboration ecosystems by delivering services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones and soft phones configuration, and wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire library of Unified Communications applications like Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Attendant Console.

Microsoft Access Application Programming
Progent's Office Access consultants offer affordable online support for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced help for application development, database conversion, performance optimization, report design, and maintenance. Progent also offers tailored webinar classes for Office Access development and database management.

Stealth Penetration Testing
Stealth penetration checking is an important part of any overall network security plan. Progentís security experts can run thorough stealth intrusion security tests without the awareness of your company's internal network support staff. Stealth penetration checking uncovers whether existing security defense tools such as intrusion incident alerts and event log monitoring are properly configured and consistently observed.

Planning and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than 10 years of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate serious issues uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager expertise to assist your organization to migrate efficiently from SCOM 2012 to SCOM 2016.

Comprehensive Support for Systems at Colocation Sites
There are several hundred enterprise-class colocation centers in Northern California and larger metropolitan areas across the United States, and Progent's colocation consulting team can enhance your systemís fault tolerance and performance by helping you select a remote data center site that meets the individual needs of your organization such as geographic proximity, size, connectivity, affordability, and extra additional features and services. Progentís data center support services are designed for companies with equipment housed at co-location hosting sites and requiring on-demand on-premises service at the colo facility plus online help from Microsoft and Cisco qualified experts. Progent offers a selection of colocation center consulting services including system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server clustering configurations.

Complete Reporting of Services Provided
Progent produces complete and detailed documentation of all support activity to make sure customers do not feel like a hostage to their support provider. Progent sends e-mail accounts of support activity shortly after finishing each service interaction, and also sends a hard copy along with monthly invoices. Comprehensive IT service documentation makes it less risky for clients to transfer to a different service provider or take on increased service responsibilities in house. Good support reporting also give IT managers the information needed to determine the value of maintenance services and produce better informed IT budgets.

Talk to a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for online or on-premises support in , call 1-800-993-9400 or visit Remote Computer Help.














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An index of content::

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