New Orleans At Home Workers Solutions Consulting and Support
Call Desk Solutions Consulting Experts
Enlarging your remote workforce can have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your New Orleans organization to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help New Orleans, Louisiana organizations to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which might be the result of an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, add details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables you to augment your current Help Desk Call Center organization by sharing responsibilities for Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your New Orleans, Louisiana organization, call
An index of content::
Penetration Testing Consultants
Network Security Auditor Security Penetration Testing
Stealth penetration testing is a key part of any comprehensive IT system security strategy. Progent's security experts can run extensive penetration tests without the knowledge of your company's internal network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection warnings and event history monitoring are properly configured and consistently monitored. Progent can provide ongoing autonomous PEN testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, missing patches, and ill-advised IT product defaults can be combined by threat actors into the multi-front attacks common to modern versions of ransomware.
Windows 11 Compatibility Testing Implementation Services
Top Windows 11 RPA Network Engineer
Progent's Microsoft-certified Windows 11 consultants can provide a variety of services to support Windows 11 such as Microsoft 365 solutions, mobile management, at-home workforce connectivity, security and compliance, streamlined deployment, and Help Desk support.
Internet of Things patch management Consulting
Technology Professional Endpoint patch management
Progent's managed services for software/firmware update management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices printers, network appliances such as routers and Wi-Fi access points, and IoT devices such as sensors and robotics.
Consultancy Citrix desktop virtualization
Computer Consulting Citrix XenDesktop virtual desktops
Citrix has developed a powerful line of platforms that deliver advanced manageability, expandability, and performance for server virtualization and for centralized distribution of virtual Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to evaluate the business benefits of Citrix virtualization products and help you plan, validate, implement, troubleshoot, and support Citrix solutions.
Hornetsecurity Altaro VM Backup Disaster Recovery On-site Technical Support
Altaro VM Backup Boot from Backup Support Outsourcing
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises services to help you to design, deploy, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology.
New Mexico Information Technology Consulting Companies
Iowa Small Business IT Consultant
If your business does not require emergency online help but expects to need technical services with your network soon, you can conserve time and money and guarantee that the right expertise will be available when you require it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.
Consulting Services Ryuk ransomware cleanup
Locky ransomware recovery Consultancy
Progent's proven ransomware recovery experts can assist you to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security IT Services
Catalyst Wi-Fi 6/6E AP Layout IT Consultant
Progent's Cisco-certified wireless technology consultants can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Help and Support Two-factor Authentication (2FA)
Largest MFA and Single Sign-on (SSO) Consulting
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices.
ProSight VM Hosting Professionals
Top Quality Private Cloud Integration Professionals
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
SCCM 2007 Application Deployment Network Consultants
Urgent SCCM 2007 Upgrade IT Consultant
Progent's Microsoft-certified consultants can help your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and increase worker output by ensuring that operating systems and applications are always up to date, tracking licensing, and reporting resource usage profiles to help you make informed buying choices. Once you are ready to update your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.
Online Support Services ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting Ticketing Technology Consulting
ProSight Reporting is a growing line of in-depth reporting tools designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Exchange 2003 On-site Technical Support
24x7x365 Exchange Server 2003 Professionals
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes network downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-site migrations, Progent offers the background to finish your move rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business goals.
Avaddon ransomware recovery Consultant Services
24 Hour Hermes ransomware recovery Specialists
Progent's seasoned ransomware recovery experts can help your business to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
24x7 Remote Technical Support SCCM Asset Management
24x7 SCCM Planning Setup and Support
System Center Configuration Manager automates software provisioning at scale, centralizes compliance settings management, keeps track of network assets, protects against company data leakage, performs health monitoring, allows secure end-user self service, and delivers a common point of control for managing multi-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, using and repairing a SCCM deployment for local, cloud, or hybrid networks.
Microsoft Windows 8.1 Migration Remote Support
Windows 8.1 Professionals
Windows 8.1 is engineered to run on devices ranging from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, such as its touchscreen interface and iconic live tiles GUI, offer a wide range of benefits for companies who know how to exploit them. Progent's Microsoft-certified experts can assist bring your organization up to speed with Microsoft Windows 8.1 and show you how to gain maximum competitive advantage from the operating system's many new and enhanced technologies.
Cisco DNA Center Management Computer Specialist
Cisco Meraki Dashboard Cloud Management Technical Support Organization
Progent's Cisco-Premier network management consultants can show you how to use Cisco's management tools along with a selection of specialized third-party products to build a comprehensive network management strategy in order to keep your environment operating smoothly, conserve limited resources, protect your data, recover quickly from hardware breakdown or malicious attacks, and allow you to add or repurpose valuable resources intelligently and affordably as your company evolves.
Small Business Support Firm
Tech Services Small Business
Progent provides the services of Microsoft and Cisco-Certified network support professionals to show clients economical ways to help organizations maximize the value of Microsoft and Cisco products. For environments that range from remote offices to nationwide enterprises, Progent's expert consultants can show you how to enhance your information system's e-mail infrastructure, protection, reliability, throughput, and system administration.
Integration Exchange 2016 Server
Exchange 2016 Disaster Recovery Technology Consulting
Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 including planning HA architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, databases and logs; setting up HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Virtual Server Consulting
Online Help Server Consolidation
Server growth puts pressure on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of hardware and faster return on investment, more efficient utilization of physical computers, simplified operations, enhanced system availability, and easier manageability. Common uses for virtual machines include resource consolidation, low-cost platforms for line-of-business legacy software running on outdated operating systems, and affordable quarantine of software development or evaluation environments from production systems.
Consulting Ubiquiti UniFi WiFi
Ubiquiti switch Engineers
Progent can provide fast access to the expertise of seasoned Wi-Fi consultants who can help you to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your business and help you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and position UniFi wireless APs for optimal coverage and throughput.
Consultant Services ransomware rebuild
Consulting Services Netwalker ransomware recovery
Progent's experienced ransomware recovery experts can help you to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Microsoft Teams and iPhone Technology Professional
Microsoft Teams and iPad Engineers
Progent can help your business to design an upgrade to Teams from Skype for Business and install, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Infor SyteLine CloudSuite Data Migration Specialists
24x7x365 Infor SyteLine CloudSuite Vendors Management Consult
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing, distribution and service organizations to simplify complex supply chains and streamline critical processes in order to get products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises services that can range from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, training, and DBA services.
Technical Support ProSight Duo MFA
ProSight Duo MFA Remote Support Services
Progent's Duo service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Microsoft Exchange 2007 Engineer
Microsoft Certified Partner Exchange 2007 IT Consultant
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are in keeping with your business needs.
Ransomware Recovery Services
ProSight Remote Network Management Engineer
Progent's ProSight portfolio of managed services are intended to provide organizations who maintain small internal network support teams with affordable access to world-class management tools and technical experts. Advantages of the ProSight line of managed IT services include predictable IT maintenance expenses, smart automation of routine administrative tasks, continual absorption of new information technology, smooth migration from older systems to current solutions, close fit between information technology with strategic objectives, guidance from veteran IT experts, and freeing up management to focus on business issues rather than ever-changing network technology.
iPad Infrastructure Specialists
Engineers Mac Network
Progent's Mac support consultants can help you with a broad array of system infrastructure areas including network architecture, off-site and mobile connectivity, internetwork compatibility, protection, and new technologies such as VoIP and fast wireless networking. For business networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to handle the complexity of designing, integrating, and supporting a network architecture that is reliable, safe, productive and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.
Microsoft Microsoft 365 Security Network Consulting Group
Microsoft Office 64-bit Online Troubleshooting
Progent's certified Office and Microsoft 365 experts can assist businesses of any size to incorporate Office desktop and Microsoft 365 applications such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides quick ROI and enables better business results. Progent can help your company to integrate Office or Microsoft 365 applications with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also assist you to fix compatibility issues between different versions of Office and offers live online training to individuals and groups.
Skype for Business dial plans Engineer
Engineers Skype for Business Front End Pool
Microsoft Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) calling. Lync 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications experts can provide online and onsite support to help you to maintain and troubleshoot your existing Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new release of the product family. Progent can also assist you to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Microsoft Exchange Consultant Services
Remote Consulting Exchange 2016 Public Folders
Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Altaro VM Backup Verification Support
After Hours Online Consulting Altaro VM Backup with Azure
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or on-premises consulting services to help you to plan, deploy, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.
Open Now Aironet Wi-Fi Access Point Consulting Services
Aironet Wi-Fi Access Point Online Technical Support
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide remote or on-premises configuration and troubleshooting support to help your organization to plan, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless ecosystem with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi access points to work with your unique office layout, construction, and expected workloads.
Urgent Private Clouds for Small Businesses Professional
Top Rated Private Cloud Integration Engineer
Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small or mid-size company's servers in a solution that delivers the highest level of availability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting and Management services are based on mature virtualization platforms that allow small businesses with multi- platform environments to economize dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class fault tolerance and an unmatched level of vendor flexibility.
Microsoft SUS Professional
SUS Engineers
Microsoft WSUS enables network managers to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can fully and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, configuring client's workstations, establishing the Group Policy parameters, and making sure your Microsoft SUS GPO is associated with an Active Directory container that makes sense for your system environment.
24 Hour Hornetsecurity Altaro 365 Total Teams Chat Backup Remote Support
Computer Consultants Hornetsecurity Altaro 365 Total OneDrive Backup
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
NotPetya ransomware recovery Specialists
Specialists ransomware removal and data restore
Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
MSP360 GSuite Backup Outsourcing
MSP360 GSuite Backup Online Troubleshooting
Progent can assist you to create, implement and manage a backup solution based on MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent can provide end-to-end monitoring and management to protect against data loss caused by user mistakes, computer glitches, ill-intentioned insiders, and malware attacks such as ransomware.
MSP360 Desktop Backup Professional
MSP360 Backup IT Consulting
Progent's data protection experts can assist you to design, install and administer a backupup/restore plan built around MSP360 Backup software to protect your IT resources residing on any major public cloud. Progent can provide monitoring and remote management to prevent data loss resulting from user miscues, software errors, ill-intentioned insiders, and external assaults such as ransomware.
Ransomware Recovery Readiness Review Consult
Ransomware Recovery Readiness Assessment Consulting Services
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable and safer AD implementation. Both versions also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime.
Meraki Management Consulting Services
Meraki and Catalyst Switch Remote Support
Cisco's Meraki line of switches are intended for sites that go from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting expertise to help you to plan and deploy an efficient network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, set up policies to ensure security, create and test a disaster preparedness strategy, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking solution.
Online Troubleshooting Microsoft Exchange
Microsoft Exchange 2007 Specialist
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.
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