Enlarging your remote workforce can have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your New Orleans organization to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help New Orleans, Louisiana organizations to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which might be the result of an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, add details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables you to augment your current Help Desk Call Center organization by sharing responsibilities for Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your New Orleans, Louisiana organization, call 1-800-993-9400 or go to Contact Progent.