Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your New Orleans organization to select the right technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist New Orleans, Louisiana organizations to with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their active tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables you to supplement your current Support Desk staff by splitting delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model based on the number one PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your New Orleans, Louisiana company, call 1-800-993-9400 or refer to Contact Progent.