For small office networks located anywhere in the state of New York, Progent's Microsoft and Cisco qualified technical team members can provide online support and remote troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to troubleshoot and repair IT problems while avoiding the high cost and time delays normally associated with onsite service dispatches.

If your New York company is situated outside of the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local network systems support choices may be limited in skills, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís group of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical projects for a extensive range of customers. This means you get not just the technical skills needed for the task, but a professional with proven methods for applying those skills to deliver affordable network solutions.

Broad Expertise in Microsoft's Popular Server Environments
Progent's group of IT system consulting experts can assist large organizations to architect, deploy, and support major rollouts of key Microsoft technologies by providing services such as Microsoft Active Directory design, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business Server migration support and Microsoft Lync Server 2013 integration, plus Microsoft SQL Server 2016 upgrades and SQL Server 2014 programming. Progent has helped some of the world's biggest companies to integrate technology based on Microsoft servers and offers branch office technical assistance for enterprises with branch offices in Silicon Valley and the San Francisco Bay Area or larger cities across the U.S.

Easy Sign-on and Pricing Model
Progent's easy per-minute billing model has no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase service. For remote support during normal working hours, you pay only for the actual time spent working on your issue. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually onsite working on your issues. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might have to pay for our expertís travel time, but never a higher emergency rate. Since Progent maintains a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available expert is usually close by to assist. Progent can in addition offer onsite technical support to most zip codes in the United States within one business day of answering a service call. Progent's remote technical support group has provided assistance to small companies in every state (Refer to Progent's nationwide testimonials.)

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. UniFi appliances running across multiple venues with thousands of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of veteran wireless consultants who can assist you to determine the benefits of UniFi technology for your environment and assist you to plan, install, manage, and troubleshoot your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Immediate Assistance for Urgent Issues
With Progentís urgent remote computer support services, your company can get immediate support for problems that are causing network disruption. Remote support eliminates the lengthy wait and increased expense required for in-person network service. For day-to-day administration work, Progentís online support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours for on-site help to arrive.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read about the entire ProSight portfolio of affordable managed services for small and medium-size businesses.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small organization's servers in a solution that gives the maximum degree of dependability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud hosting and management services are built upon mature virtualization technologies that enable small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight family of managed services for small businesses.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover server cluster technology built into the latest versions of Windows Server has been dramatically re-engineered to streamline the deployment, configuration, and maintenance of server clusters and to offer greater levels of system availability, protection, efficiency, and flexibility. New or improved features include cluster verification, easier setup and installation, improved cluster administration, redesigned cluster infrastructure for increased uptime, better protection and quorum structure, minimization of failure points, greater disk and RAM capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's Microsoft-certified failover cluster experts can help your company assess the business benefits of failover clusters, plan and execute a deployment, educate your IT staff to administer your cluster environment, provide continuing consulting and support services, and create and validate a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.

Microsoft Active Directory Planning and Integration Expertise
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, damaged AD objects, clean-up of legacy software configuration objects in production AD environment, and repair of unsuccessful setups of Active Directory and AD-integrated applications. Progent is also experienced in using ďexpert onlyĒ Active Directory tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important areas such as Active Directory naming standards, hierarchical structure, IT management model, utilization and design of group policy objects, plus protection and auditing specifications. Progent can also analyze the impacts of server and service configurations on functionality and speed. Progent can help companies to plan and roll out configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

After-hours Remote Support
Progent's low-priced extended hours remote technical support program offers clients 24x7 access to remote technical support from Progent's TRC. Support services available beyond regular work hours include fixing issues with Microsoft-based server products, Windows desktop support, help with MS Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.

Citrix XenServer Virtualization Support Services
Progent's Citrix certified XenServer virtualization consultants can assist your company to evaluate the business benefits of XenServer and other Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and support a XenServer installation. Progent can in addition assess your current Citrix technology deployment and help you to enhance resource utilization, performance, protection, availability, and disaster recovery.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure management service makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Read about the entire ProSight line of low-cost network monitoring and management services for small and mid-size organizations.

Talk to a Progent Computer Consultant
To see how you can get in touch with a Progent network consultant for remote or on-premises help in , phone 1-800-993-9400 or go to Online Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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