For small company networks located anywhere in the state of New York, Progent's Microsoft certified engineers can deliver remote phone support and remote troubleshooting to solve your computer network issues quickly and affordably. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to troubleshoot and resolve network problems while avoiding the expense and delays normally associated with in-person technical service calls.
If your New York business is located outside of the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer support choices may be limited in skills, or not available during a crisis. This results in a network environment that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís staff of field proven network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a varied range of clients. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to deliver efficient network solutions.
Microsoft Exchange 2016 Upgrade Support Services
Progent's Microsoft Exchange Server 2016 consultants can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft Dynamics NAV Consulting
The updated release of Microsoft Dynamics NAV ERP includes powerful new features such as Personalized Role Centers, improved business analytics and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting experts can provide software development, integration and troubleshooting services to enable your company to get the most from Microsoft Dynamics NAV. Progentís consultants can show you how to connect MS Dynamics NAV to other systems and programs. Also, Progent can help you to create and utilize databases so you can improve your knowledge of your operations, attract additional customers, expand your sales campaigns, and build successful alliances.
High-level Project Management Consultants
For enterprise project management assistance, Progent can provide the services of senior IT experts with years of experience as technology project managers for program development, business systems implementation, and business process engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These high-level project managers can provide world-class management skills to help enterprise clients to follow best practices to make sure development or deployment projects are successfully completed on time and within budget.
In-depth Expertise in Microsoft's Popular Server Solutions
Progent's group of network consulting experts can help large organizations to architect, set up, and manage major rollouts of key Microsoft technologies by providing support like Microsoft Active Directory configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Skype for Business planning and deployment support and Lync Server integration, plus Microsoft SQL Server 2016 integration and development and SQL Server 2014 programming. Progent has helped some of the world's biggest businesses to integrate technology powered by Microsoft products and offers branch office support for enterprises with local offices in Silicon Valley and the San Francisco Bay Area or larger cities across the United States.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed across multiple venues with thousands of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran wireless professionals who can help you to assess the value of Ubiquitiís UniFi technology for your environment and assist you to design, install, manage, and troubleshoot your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.
Design and Configuration Support for Cisco's Meraki Cloud-managed Wireless APs
Progent's Cisco Meraki wireless AP consultants provide online and on-premises support to assist organizations of all sizes to design, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same connectivity, responsiveness, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or device. (See Cisco Meraki switches consulting services.)
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight portfolio of managed IT services for small businesses.
Expert Consulting and Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade data center colocation sites in Northern California and major metropolitan areas throughout the U.S., and Progent's colocation consulting professionals can improve your systemís redundancy and performance by helping you select a remote data center site that addresses the particular requirements of your company including geographic proximity, space, communications, budget, and value-added features and services. Progentís colocation center support services are intended for companies with hardware housed at colo hosting facilities and in need of timely on-site service at the colo site plus remote support from Microsoft and Cisco qualified experts. Progent provides a variety of colocation center consulting services including network architecture analysis, Windows and Linux server integration and maintenance, tech support for server and communications infrastructure, development and installation of high availability configurations, defining and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster systems.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and offers a broad range of services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. For more information, visit Altaro VM Backup Consulting Services.
Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest level of remote IT support services available for urgent and standard issues. For urgent problems that affect many users, vital individuals, or a mission-critical program, the Technical Response Center will engage within an hour. For standard problems, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every resolved problem to confirm you are satisfied with the resolution and ready to close out the ticket. Find out more about Progent's Technical Response Center Customer Commitment.
Microsoft Windows Server 2012 R2 Consulting Support
Progent's certified Windows Server 2012 experts can help you to assess the business value of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your network for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, create an enterprise-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to assess the benefits of Windows Server 2016 for your business and plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.
Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, integrating and debugging your hybrid Office 365 network. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on time and on budget. For more information about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.
Web Site Development Services
If you need to revamp your corporate Web site, create internal web sites for applications like HR or employee training, build a standout Web presence for a new venture, or create world-class, database-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's experts can also assist your company to support your web solutions by designing and maintaining a protected, dependable server and connectivity environment that includes remote and wireless access. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for leading web site authoring platforms. For data-driven web applications, Progent can provide the services of certified Microsoft SQL Server developers, Oracle developers and DBAs, and MySQL experts.
Talk to a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises expertise in , phone 1-800-993-9400 or visit Online Network Help.
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