Enlarging your remote workforce may have a significant effect on network architecture, security, and company processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Newark organization to select the appropriate technologies and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Newark, New Jersey businesses to succeed with any aspect of building a high-performing remote work environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a from-home business model, which could be motivated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, add details, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to supplement your current Support Desk team by sharing responsibilities for Call Center support seamlessly between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Newark, New Jersey organization, call 1-800-993-9400 or refer to Contact Progent.