For business computer networks located throughout the state of North Carolina, Progent's Microsoft certified technical experts can deliver remote phone support and troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed enterprise-level expertise, sophisticated utilities, and support databases to diagnose and fix network problems while avoiding the high cost and delays normally associated with in-person technical service dispatches.

If your North Carolina organization is located outside of the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support options may be limited in expertise, or not available during a crisis. This can result in a network environment that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent’s team of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a large range of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to deliver affordable network solutions.

Google Android Phone Integration and Management
Progent's Android smartphone and tablet integration consulting have years of experience providing remote and onsite support for organizations of any size who need to integrate Android phones into their information systems so that mobile clients can communicate and collaborate from anywhere. Progent offers the range of know-how to solve network problems that span numerous manufacturers and that entail a mix of older and up-to-date information technology. Progent provides cost-effective online expertise to assist you with any stage of planning, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to assist you to handle especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major IT projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one training to show you how to manage and operate Android phones securely and productively.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular accounts.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 experts can deliver a variety of technical services to help organizations of any size to maintain, manage, and troubleshoot environments that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants also offer Windows 10 migration help.

CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM qualified security management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and worldwide standards of skill that information security professionals are required to master. It provides business management the assurance that those who have qualified for their CISM credential possess the background and knowledge to provide effective cybersecurity management and consulting consulting.

Amazon Web Services (AWS) Migration Consulting
Progent's Amazon AWS integration experts offer affordable remote support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to create cloud-based or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent can provide as-needed consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

Best Practices Applied by Expert Engineers
Many organizations located far from cities with plentiful expert engineers utilize less qualified or inexperienced local consultants for vital IT support. This can result in a network that is undependable or unproductive. Progent’s staff of Microsoft and Cisco qualified engineers average over a decade of real-world industry background, in the trenches of IT support, providing an extensive range of information system tasks for a diverse mix of clients. This means that with Progent you receive not only expert network engineering skills, but an engineer who follows computer industry leading practices in applying that knowledge to resolve actual business system issues efficiently and in a consistent way.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide the services of veteran information technology experts with years of experience as IT project managers for program development, information systems implementation, and business process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer world-class management skills to assist enterprise customers to follow leading practices to make sure major projects are successfully completed on schedule and on budget.

Stealth Penetration Testing
Stealth penetration checking is an important component of any overall network security strategy. Progent’s security professionals can perform thorough unannounced penetration security checks without the awareness of your company's internal IT resources. Unannounced penetration checking uncovers whether current security defense tools such as intrusion incident alerts and event history analysis are correctly configured and consistently observed.

Planning and Deployment Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business consultants can provide online and onsite consulting services for organizations of all sizes to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco Video Interop Server. Progent's certified network security consultants can help you design and validate a security environment for your Skype for Business solution that meets regulatory standards.

Microsoft Active Directory (AD) Planning and Integration Consulting
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted Active Directory objects, cleanup of beta software configuration objects in on-line Active Directory environment, and fixing of failed setups of AD and AD-dependent applications. Progent is also experienced in working with “expert only” AD tools such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas including AD naming conventions, hierarchical model, IT administration structure, use and structure of group policy objects, as well as protection and auditing definitions. Progent can also anticipate the implications of server and service implementations on capability and performance. Progent can help companies to design and implement configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that promotes productive collaboration by providing a variety of options for retrieving voice messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and corporate branch locations with as many as 500 workers. Progent's Cisco-qualified CCIE network consultants offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution continues to deliver maximum business advantage.

Cost-effective Support Solutions
Many small companies utilize poor metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take several times longer to complete the same job than an experienced IT expert. For example, billing a third less per hour, but taking three times as long for the same task is hardly a deal. Even worse, a badly designed or configured network infrastructure that is unstable and difficult to administer or expand can cost a business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied businesses across the United States confirm the efficiency of Progent's support model and the technical capability of Progent's team of engineers.

Talk to a Progent Computer Support Expert
To learn how to get in touch with a Progent computer support expert for remote or onsite help in , phone 1-800-993-9400 or go to Online Computer Help.














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