If your company information network is in the state of North Carolina you now have quick phone-based help from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified professional to fix emergency issues affecting your network. Progent maintains among the largest teams of UNIX and Cisco CCIE consulting experts accessible remotely of any nationwide service firm in the U.S. The cost is affordable, billing is by the minute, sign-up is fast, and support is unbeatable.
If your North Carolina organization is based far from more populated metropolitan neighborhoods such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, support from UNIX or Cisco CCIE experts may be problematic during a network crash. This can result in a drop in income for your company, angry clients, idle workers, and defocused management. By contacting Progent's online services, you have access to a certified engineer ready to deliver expertise whenever you have to have it to keep your information system running.
Since Progent bills for remote support on a per-minute basis, your business is invoiced just for services provided. Progent requires no service activation surcharge. Some remote consulting organizations have substantial minimum time requirements or charge for every fifteen minutes or more. Progent's by-the-minute granularity and simple billing mechanism do away with large invoices for quick fixes.
If your North Carolina business needs remote assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based support, call 866-776-4368, or refer to Contact Progent.
What Makes Progent's Remote Support Program Special?
Progent's seasoned team of remote consulting engineers has a wide range of in-depth computer knowledge. This enables Progent's remote service experts to deal successfully with the most complex technical problems more quickly than is feasible with ordinary independent support firms or with the internal support resources usually found in smaller companies. Progent has refined the tools and skills to repair problems economically in many different computer environments that feature combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE support experts have been awarded professional certifications including Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also have a number of key Cisco credentials such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help businesses that operate environments powered by a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote service group offers the help of consultants have earned prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers remote contact with engineers who have qualified for a variety of security credentials such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants. The range of Progent's expertise coupled with Progent's team-oriented approach to repairing network problems allows service escalation, if appropriate, to specialists with sufficient background to deal with particularly tough problems. This accelerates remediation of serious network problems, prevents system downtime, and reduces maintenance invoices.
For companies anywhere in North Carolina, Progent enables virtually instant online contact with a UNIX, Linux, Sun Solaris, macOS or OS X engineer for critical help to repair information system problems that are hurting productivity and are outside the experience of your local computer maintenance group. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-qualified support professionals can interface with your computer environment via state-of-the-art remote support technologies that allow them to perform rapid and economical evaluation and repair of serious computer issues.
Services Progent's Remote Consulting Experts Can Offer Your North Carolina Business
Progent network consultants can deliver expert assistance for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft Windows technologies including:
Online Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online technical support staff can assist North Carolina small businesses with an extensive set of information products and technologies such as network infrastructure, messaging solutions, security expertise for computer systems and business processes, Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server options for server economization and centralized management, and transitioning from outdated systems to contemporary solutions based on updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.
Progent's service experts can provide online troubleshooting for systems powered by major derivatives of the UNIX platform including:
Apple macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux platforms including
Cisco Network Architecture and Security Products
Progent is unmatched in the network support industry for offering immediate and economical communication with Cisco CCIEs. CCIEs are elite network consultants who are awarded this prestigious certification by completing intense testing given by Cisco. Usually Cisco CCIEs work for large enterprises or nationwide Internet service providers, and so their expertise is not conveniently available to the general public.
Progent is one of the only IT consulting firms that ensures that Cisco CCIEs stay accessible to assist small and medium sized businesses. In addition, Progent facilitates convenient access to a CCIE via telephone so your company can benefit from timely support for critical system problems that are impacting your productivity but are beyond the scope of your local system maintenance providers. Progent's CCIE engineers can connect to your network via the latest remote troubleshooting tools to execute quick and economical diagnosis and remediation of critical network trouble.
CCIE certified experts from Progent can assist your business to plan, configure, and service an integrated information system that can streamline operations, cut costs, and speed time to productivity. By combining Cisco routers expertise with Catalyst switches support and Cisco Aironet wireless products configuration help, Progent can dramatically improve the strategic value of your integrated network in North Carolina. To find out additional information about Progent's support for Cisco infrastructure, see Cisco Technology Consulting Expertise.
Microsoft Partner for Online Consulting for MS Windows
Progent's Microsoft-certified online service experts offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of platform expertise such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting and Microsoft Lync migration, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Certified System Security Professionals
Progent offers you the services of certified CISM, CISA and CISSP security professionals who offer a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or help you to recuperate promptly from an attack. Security solutions offered by Progent include: in depth security evaluation utilizing platforms such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering continual proactive monitoring. To find out additional information about Progent's security services for small and medium-size companies, see Progent's Consulting Services for Network Security.
Business Applications Support: Webinar Training, Development, Troubleshooting
Progent's Mac technology consultants can promote the creative facets of Macintosh computing by providing consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Team offers in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, Project, MS Word, and Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Call Center Support Options
Progent provides three programs for Help Desk services including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing.
Progent's Help Desk Outsourcing Services are designed mainly for businesses who need the immediate availability of a professional Call Center but who have limited funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Call Center team. Progent can operate as a primary Call Center for your organization, serve as an escalation alternative for the most challenging network problems, or be available in those situations when your other resources are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an efficient new Help Desk or enhancing your existing one, evaluating or programming Help Desk Call Center software products to meet the special needs of your company, or providing supplemental personnel to work online in conjunction with your in-house Call Center resources to deal with high-demand events like software migrations.
Progent is a Microsoft Partner and maintains a skilled team of Cisco-authorized networking specialists. Progent's Help Desk staff of seasoned UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to give your clients easy access to a large support resource with years of experience in phone support and remote access troubleshooting for small and midsize business information systems. Progent's concentration is on earning the Help Desk a respected reputation as a significant contributor to company productivity, and Progent's charter is to resolve rather than merely record problems. To learn additional information on Progent's Call Center outsourcing, go to Progent's Call Center Support.
Progent's Remote Support Technologies
Contact a UNIX/Linux or Cisco Network Support Expert Now
Progent's highly evolved customer support reporting software stores thorough histories for all support delivered to Progent's customers. Each authorized Progent team engineer has the benefit of the specifics of services provided to each customer by any team engineer. This database of problems and resolutions is organized as a conveniently searchable internal database that permits Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's partnerships with key vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and to manufacturers' internal support personnel that allow Progent's remote service specialists to find the optimal solutions quickly.
To learn how you can get in touch with a UNIX/Linux consultant or a Certified CCIE for emergency remote engineering help in North Carolina, phone 1-800-993-9400 or visit Urgent Remote Computer Support.