For small office network systems located within the state of North Carolina, Progent's Microsoft certified consultants can deliver remote phone help and troubleshooting to repair your computer network troubles quickly and affordably. Progent has acquired world-class skills, advanced software utilities, and support databases to diagnose and repair computer network problems without the expense and time delays normally associated with in-person technical service visits.

If your North Carolina company is situated beyond the larger urban areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network systems support choices may be limited in expertise, or not available during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a varied range of customers. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to deliver excellent network solutions.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services automated backup offers small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out about Progent's complete ProSight family of affordable managed services for small and mid-size businesses.

PC Desktop Support Services
Progent offers a broad array of affordable support services to assist your business to install, configure, repair, and manage workstations and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 planning assistance, Windows 8.1 consulting expertise, Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit computing upgrades.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California can be used for testing line-of-business applications, developing cost-effective migration methodologies, evaluating and tuning performance, designing or verifying business continuity solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack adequate in-house resources to assemble effective test systems, the lab cuts capital outlay and engineering risk while keeping critical network projects on schedule.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity. Learn about Progent's complete ProSight series of affordable network monitoring and management services for small and medium-size organizations.

Eliminate Dependence on Freelance Consultants
By developing a partnership with a full-service computer consulting and support organization like Progent rather than with a freelance consultant, your company is assured fast availability of experienced professionals whenever you require them. You no longer have to worry that illness, training, time off, or conflicting jobs with other clients will cause you to be without support when you have a crisis.

Progent's Consulting Services for SQL Server 2016
SQL Server 2016 introduces significant enhancements in performance, scale, security, uptime, BOYD integration, and built-in analytics and reporting. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer online and onsite expertise to help businesses of any size to design, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Planning and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help you to move from an earlier version of System Center Virtual Machine Manager or from another management platform, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you realize the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration expertise to help you to plan and implement a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security capabilities, more affordable VMM storage options, and other enhancements.

Data Backup Consultants
Progent's backup consultants offer help for a broad range of products and technologies that deliver solutions for protecting Windows, Mac, and Linux servers and desktops as well as notebooks and handhelds. Progent can help you with all major backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable outsourced solution for reliable backup and disaster recovery.

Progent's Customer Testimonials
Progent has delivered online or on-premises IT support help to organizations in every state in the U.S. Many of these clients have indicated their high regard for Progent through testimonials to the quality of Progent's service personnel. Take a look at Progent's client testimonials to see what people have said concerning the high level of Progent's network support services

Complete Documentation of Services
Progent provides full and meaningful documentation of all support work to make sure clients donít ever feel like a hostage to their IT service company. Progent sends e-mail documentation of services shortly after finishing each support task, and also sends a hard copy along with monthly invoices. Comprehensive network support reporting makes it easier for customers to transfer to a different support organization or assume increased support duties in house. Complete support reporting also give IT managers the visibility required to determine the value of support services and produce better informed network expense projections.

Cisco IOS software Upgrade Support
If your network includes Cisco routers, you may be using an outdated release of Cisco IOS, the network OS used in most Cisco router as well as current switches from Cisco. Cisco often publishes upgrades to IOS in order to correct bugs, plug security gaps, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco OS platforms can be a challenge, depending upon your Cisco device and your network infrastructure. As an example, there could be limitations of internal RAM that might cause a new OS release to operate incorrectly. Progent's Cisco CCIE consultants offer a wide selection of support services associated with upgrading Cisco IOS software or any other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your router software, recommend appropriate updates, prepare Cisco devices, copy software images/, configure and verify your Cisco software, optimize performance, resolve issues, and train your network support managers how to utilize all important new functions.

Talk to a Progent Computer Support Expert
To see how to access a Progent network consultant for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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