If your business IT network is in Ohio you can have quick online contact with a UNIX or Cisco CCIE engineer to fix urgent issues affecting your computer network. Progent retains one of the most extensive groups of UNIX and CCIE-certified consulting experts available online of any nationwide service firm in the country. Rates are competitive, billing is by the minute, engagement is immediate, and support is world class.
In case your Ohio network is located far from larger urban areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, the availability of UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be limited during an urgent situation. This can result in a loss of income for your company, angry customers, unproductive employees, and distracted executives. By contacting Progent's remote support, you can get in touch with a certified engineer who can offer assistance whenever you require it to keep your network operating.
Because Progent charges for online support by the minute, your company owes only for technical help delivered. Progent imposes no service activation surcharge. Many remote support firms apply significant minimum time requirements or bill for each quarter hour or more. Progent's one-minute granularity and straightforward pricing mechanism save you from big bills for fast repairs.
If your Ohio business requires online assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, call 866-776-4368, or refer to Contact Progent.
What Makes Progent's Online Technical Support Program Unique?
Progent's experienced staff of online consulting professionals possesses a broad range of in-depth computer skills. This allows Progent's remote service specialists to deal successfully with the most complex technical problems more quickly than is possible with ordinary independent service organizations or with the in-house support resources commonly found in small or mid-size businesses. Progent has refined the technology and skills to repair problems efficiently in many different computer configurations that incorporate combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE consultants have qualified for professional credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service team members also have a number of high-level Cisco certifications including Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
In order to help businesses who run networks incorporating a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft technology, Progent's remote service team offers the help of support specialists with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security expertise, Progent provides phone-based contact with professionals who have been awarded the industry's top security certifications such as Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical problems allows service escalation, if needed, to experts with sufficient competence to resolve unusually tough problems. This accelerates resolutions of emergency network problems, avoids system disruption, and minimizes technical support invoices.
For organizations anywhere in Ohio, Progent offers fast remote communication with a UNIX, Linux, Sun Solaris, macOS or OS X specialist for urgent help to troubleshoot technical issues that are hurting productivity and are outside the scope of your on-hand computer support organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-certified service team can interface with your network via the latest remote troubleshooting tools that allow them to perform quick and efficient diagnosis and repair of serious computer issues.
Services Progent's Online Support Specialists Can Offer Your Ohio Business
Progent service specialists are qualified to deliver expert assistance for an extensive array of UNIX/Linux, Apple OS X, Cisco, and Windows solutions including:
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Specialist Immediately
Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based network service team can help Ohio small businesses with a broad assortment of IT products and technologies including system architecture, messaging solutions, security expertise for computer systems and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for server consolidation and centralized management, and transitioning from outdated applications to current environments based on newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's support professionals can provide remote technical help for computers based on leading variants of the UNIX platform including:
Apple macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or familiar Linux platforms including
Cisco Network Infrastructure and Security Solutions
Progent leads the IT consulting arena for providing fast and economical communication with Cisco CCIEs. CCIEs are elite networking professionals who qualify for this rare certification only after strenuous examinations supervised by Cisco. In most cases CCIEs are hired by big enterprises or nationwide ISPs, and as a result their help is not readily available to smaller companies.
CCIE certified consultants from Progent can assist you to plan, setup, and support a converged network infrastructure that can streamline business processes, cut expenses, and speed time to profitability. By providing Cisco routers expertise with Catalyst switches consulting services and Aironet wireless technology integration assistance, Progent can greatly increase the business value of your network infrastructure in Ohio. To learn more concerning Progent's support for Cisco network appliances, visit Cisco Technology Consulting Expertise.
Microsoft Certified Partner for Phone-based Expertise for MS Windows
Progent's Microsoft-qualified online service experts offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of platform expertise including
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 design,
Microsoft Lync implementation and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Certified System Security Engineers
Progent offers you access to expert CISA, CISM, and ISSAP security consultants who offer a variety of security services to improve the immunity of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against assaults or assist your business to recover quickly from an attack. Security services available from Progent include: in depth security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and utilities from Solar Winds and Netcat; efficient recuperation from malicious assaults; integrating firewalls; planning safe architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and offering continual network monitoring. To read additional information on Progent's security expertise for small and midsize companies, visit Progent's Professional Support for System Security.
Applications Support: Online Classes, Programming, Troubleshooting
Progent's Mac technology experts can support the creative facets of Mac computing by providing consulting services and education in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Team can supply professional engineering support and training in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. To find out more concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Help Desk Call Center Support and Outsourcing Options
Progent provides three service offerings for Call Center assistance including UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Call Center Operations Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended mainly for businesses who require the timely accessibility of an effective Call Center but who have relatively small funds and IT management resources. Progent’s Virtual Help Desk is a seamless supplement to your existing Helpdesk staff. Progent can operate as a main Call Center for your organization, represent an escalation resource for the most challenging network problems, or be available in those instances when your other service providers are swamped. Progent's Help Desk Consulting Services can assist you in building an effective new Help Desk or enhancing your existing one, selecting or programming Help Desk Call Center application software to meet the particular requirements of your company, or adding temporary staff to work remotely with your in-house Help Desk Call Center group during high-demand scenarios like system upgrades.
Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-authorized network experts. Progent's Help Desk staff of experienced UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts can provide your customers instant contact with a reliable technical support resource with extensive background delivering phone help and online troubleshooting for small and midsize business information systems. Progent's concentration is on earning the Help Desk a positive image as a solid contributor to business productivity, and Progent's goal is to fix rather than simply record problems. To find out more information on Progent's Call Center support and outsourcing, refer to Progent's Help Desk Call Center Services.
Progent's Remote Support Technologies
Progent's highly evolved service database software includes extensive histories of all support provided to Progent's clients. Every active Progent staff engineer has access to the history of services provided to each client by any team engineer. This archive of problems and resolutions is structured as a readily retrievable proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to other vast support databases as well as to manufacturers' internal support staff that enable Progent's remote consulting experts to arrive at the optimal resolutions promptly.
To find out how you can ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for emergency online professional expertise in Ohio, call 1-800-993-9400 or go to Expert Remote Computer Help.