In addition to providing fast access to guidance from top-tier network consultants and subject matter experts (SMEs) to help Oklahoma CIty, Oklahoma businesses with discrete IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance such as desktop help, IT administration, and Call Center response. On-demand staffing makes it possible for businesses to respond to expected or unplanned surges in the need for network personnel, which may be caused by situations such as company mergers, site moves, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary supplemental staffing can also cover voids caused by the loss of full-time staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services offer businesses the ability to react to surges in demand for network personnel without dealing with the costs and hassle that come with reviewing and hiring reliable technical help and without the risk of adding to your full-time staff size.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of reliable network professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong working relationship with a world-class, full-spectrum source for network support
Progent's shared Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to divide the work of Help Desk support seamlessly between their in-house network staff and Progent's extensive team of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk program is a collaborative support alternative based on by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite IT services for organizations across the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Oklahoma CIty, Oklahoma Organizations
Progent's nationwide team of certified engineers can deliver Oklahoma CIty, Oklahoma organizations a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Oklahoma CIty, Oklahoma Companies
To learn more about Progent's temporary staff augmentation services for Oklahoma CIty, Oklahoma businesses, call 800-993-9400 or visit Contact Progent.