Besides providing fast access to top-tier network consultants and subject matter experts (SBEs) to assist Baltimore, Maryland companies to resolve discrete IT issues or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more broadly defined assistance like PC help, network administration, and Help Desk call center response. Short-term staffing can help businesses to respond to planned or unexpected increases in demand for network personnel, which may be caused by scenarios such as company mergers, data center moves, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also fill gaps left by the loss of full-time staff members due to scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in demand for IT services without dealing with the expense and delays associated with reviewing and hiring reliable technical help and without the burden of increasing your in-house head count.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of seasoned network professionals
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive team of IT support experts. Acting as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk program is a joint service solution based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for businesses of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Baltimore, Maryland Companies
Progent's veteran roster of certified consultants can deliver Baltimore, Maryland businesses a wide range of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Baltimore, Maryland Organizations
To find out more details about Progent's short-term staffing services for Baltimore, Maryland companies, call 800-993-9400 or visit Contact Progent.