In addition to providing rapid access to guidance from top-tier network professionals and subject matter experts to help Baltimore, Maryland companies to resolve discrete IT problems or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized services such as desktop help, network administration, and Help Desk call center services. On-demand staffing can help businesses to respond to planned or surprise peaks in the need for network personnel, which may be caused by situations like mergers and acquisitions, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill voids resulting from the loss of full-time staff members due to vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services offer businesses the versatility to react to increases in demand for network services without dealing with the expense and hassle associated with vetting and recruiting reliable technical personnel and without the burden of adding to your in-house head count.

Key aspects of Progent's temporary supplemental staffing services include:

  • Rapid availability of seasoned IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Seamless augmentation of your in-house IT staff
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's Co-managed Help Desk Service
Progent's shared Call Center program is a specialized on-going staff augmentation option that allows IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint service alternative powered by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT services for businesses throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Baltimore, Maryland Organizations
Progent's nationwide roster of certified consultants and technical experts offers Baltimore, Maryland businesses a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary Staffing Services for Baltimore, Maryland Businesses
To learn more details about Progent's temporary staffing services for Baltimore, Maryland organizations, call 800-993-9400 or visit Contact Progent.