Baltimore Consulting Expertise
IT Staff Temps for IT Support Teams
Besides providing fast contact with high-level network consultants and subject matter experts (SMEs) to help Baltimore, Maryland organizations to resolve specific technical issues or strategic projects, Progent can provide short-term staff augmentation to deal with more broadly defined services like desktop support, IT management, and Help Desk services. Temporary staffing makes it possible for organizations to deal with expected or unplanned peaks in the need for network personnel, which may result from situations like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids left by the absence of in-house staff members due to vacations, illness, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services Progent's short-term staffing services offer organizations the ability to respond to increases in demand for network services without being saddled with the expense and hassle associated with identifying and hiring reliable technical personnel and without the burden of adding to your full-time head count.
Key features of Progent's short-term supplemental staffing services include:
- Fast access to reliable network professionals
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Strong working relationship with a world-class, full-spectrum resource for network support
Progent's shared Call Center service is a proven flexible staff expansion alternative that allows IT groups to divide the work of Call Center support transparently between their internal network staff and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative powered by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations across the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Baltimore, Maryland Companies
Progent's nationwide roster of certified consultants can deliver Baltimore, Maryland businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra ID Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Rapid, Low-cost .NET Software Development.
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Support
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Contact Progent for Temporary Staff Augmentation for Baltimore, Maryland Businesses
To learn more details about Progent's temporary staffing services for Baltimore, Maryland organizations, call
An index of content::
IT Services Microsoft Dynamics GP
Dynamics GP Support Services
Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics solution that integrates data and operations throughout your company, communicates seamlessly with other solutions, and brings together employees, customers and vendors regardless of time or location. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you install and manage a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full potential of Dynamics GP 2010.
Remote Consulting Catalyst 6500 Switch
Top Catalyst Switch IOS XE Consultant Services
With the Catalyst line of switches for small and mid-size companies, Cisco enables companies to realize all the advantages of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities to make your IT network sufficiently robust to accommodate time-critical needs, scalable to facilitate growth, safe enough to protect confidential information, and capable of differentiating and controlling all traffic to streamline network performance. Progent's CCIE and CCNP certified consultants can show you how to pick out and integrate Catalyst switches appropriate for your company. Also, Progent's CISM certified security consultants can help you create a comprehensive protection plan and set up Cisco Catalyst switches so they powerfully support your security policies. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
PC Desktop Online Technical Support
Microsoft and Apple Mac Desktop Business Computer Server Companies
Progent offers a broad array of cost-effective support services to assist you to install, configure, repair, and administer desktop PCs and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or remote assistance for individual computers or notebooks or help your business to design and implement a large-scale migration to new or updated operating system software and applications. Progent can also supply consultants and technical workers to help your company to plan for and complete a company relocation or merger organized to produce minimal interruption to your productivity.
Jabber and Webex IT Services
Jabber IM and Presence Service On-site Support
Progent's Jabber consultants can provide online or onsite support to assist businesses of all sizes to design, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers advanced expertise for all the products, technologies and services that make up creating an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.
LockBit ransomware hot line Engineers
24x7 Specialists ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Flexential Tampa Colocation Center Technology Professional
Technology Professional Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of network experts based in the vicinity of Tampa, and Progent also offers remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and veteran DRBC planning consultants. Progent can also assist your business to design and carry out a move to the Flexential facility by providing services like planning system configuration, specifying hardware, system configuration and validation, troubleshooting, setting up online network management, and educating your IT staff.
Intrusion Protection Systems Network Consulting
Biggest Cybersecurity Group Intrusion Protection Systems
Progent provides organizations of any size expert consulting for Intrusion Protection Systems and IPsec VPN solutions from major firewall and Virtual Private Network security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a comprehensive security plan and choose the right technologies from multiple vendors to support your security goals while sticking within your budget limits.
Active Directory Office 365 Online Support
Top Engineers Microsoft AD DS
Progent's consultants can assist you to design and carry out an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services for both on-premises and Azure assets.
Top Data Protection Manager 2012 Remote Support
Computer Consultant SCDPM 2012 Security
Progent's Microsoft-certified consultants offer remote or in-person expertise to help companies of any size to plan, deploy, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older releases of SCDPM or from another backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide as-needed help for fixing especially stubborn issues, or full project management services. Progent's consultants can also help your business to design SCDPM 2012 into a comprehensive disaster recovery plan.
SRST Integration Services
24/7/365 Network Consulting Cisco VoIP
Progent's Cisco CCIE-certified networking experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Top Compliance Audit Symantec Security
Award Winning Symantec Security Network Security Evaluation
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances including the Raptor and VelociRaptor line or show you how to upgrade to current firewall technology. Progent can also help you design and implement a complete security plan that can include firewall and VPN devices and software, managed security and virus defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop resource for on-going technical help, administration, training, and security expertise.
Branch Routers Computer Consultant
Cisco Routers Technology Consulting Services
Cisco offers an extensive product line of routers that includes appliances built to deliver the protection, bandwidth, and reliability required by organizations ranging from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to grow as you support new users, open new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.
Biggest Career Independent Cisco CCIE Contractor
Home Based Jobs Contract Network Consultants
Progent's Experts Group offers consulting in key technologies including Macintosh integration and applications; Expertise for Linux-powered, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and vertical program help; Chief Information Officer, management information analyst, and project logistics outsourcing; Custom program development and integration; Web site, electronic business, EDI, and client information portal design and deployment; DBM management and efficiency consulting; Business intelligence consulting; and Telecommunications systems consulting.
IT Consultant Service Desk Management Support
Support Desk Outsourcing Services Integration Support
Progent provides several basic kinds of Helpdesk services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals gives your customers instant access to a reliable technical group with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected image as a key contributor to business productivity. Progent's target is to resolve rather than merely report problems.
Sun Solaris Technology Consulting Services
Solaris Support Outsourcing
Progent's Sun Solaris platform consulting experts offer small and mid-size companies and software developers help with administering and supporting Solaris environments that operate with Microsoft-powered technology. Progent offers your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with a convenient single source to help you create and maintain a protected and robust cross-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Largest Technical Support Firms Cisco Switch
24-Hour Small Business Network Consulting Services Cisco Access Point
Progent can assist you to utilize Cisco's infrastructure technology to build a solid foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas including hardware utilization, security and compliance, versatility, uptime, and recoverability.
Microsoft 365 Teams Integration Specialist
Office 365 Publisher Integration Online Support Services
Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform networks that include Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid solutions that seamlessly combine on-premises and cloud resources.
Engineers BlackBerry Desktop Manager
BlackBerry Desktop Manager Consultant
Progent can provide the support of RIM BlackBerry-premier consultants who can assist small companies to plan, administer, and troubleshoot BlackBerry technology economically and successfully, doing away with the need for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, offers small companies a cost-effective solution for incorporating BlackBerry technology productively into their IT network.
CISSP IT Outsourcing Company
24x7x365 Network Designers Citrix Certified Enterprise Administrator (CCEA)
Progent offers clients access to consultants who have been awarded some of the IT industry's most prized credentials. Progent believes that customers deserve to know that their computer support providers have formal testing as well as extensive practical experience so that Progent's clients can use Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly superior vendor help than is available to uncertified consultants, enabling Progent to deliver clients a higher class of IT support. In addition, recognized credentials such as CISM or CISSP for IT security can help corporate clients to show compliance with regulatory demands by engaging the assistance of recognized industry experts.
Remote Small Business WAP571 Configuration
Small Business WAP361 Remote Support Services
Progent's Cisco-certified wireless technology experts can help you to configure, administer, and troubleshoot Cisco Small Business Wi-Fi Access Points.
Microsoft Office 2000 Network Support Group
Microsoft Office XP Networking Consultants
Progent's IT outsourcing packages offer economical network consulting for small companies. Whether it involves designing system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or building a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network service expenses to grow in a more linear and manageable manner than is possible by building up a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available network foundation for your vital business software powered by Microsoft Windows.
Communications device patch management Professional
Software patch management Professionals
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Small Office Server Consultant
Small Office Migration Consultants
For more than two decades, Progent's consultants have provided budget-friendly IT design, integration, debugging, cybersecurity, and development for networks of all sizes.
SharePoint Portal Server 2003 IT Consultant
SharePoint Server 2003 Online Troubleshooting
Progent's Microsoft-certified experts can help you evaluate the economic case for deploying SharePoint Portal Server 2007, advise you on the most appropriate version of SharePoint Portal Server for your application, offer configuration and deployment expertise, help you to install MS SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application software to operate with SharePoint Portal Server 2007, design a comprehensive security plan that includes portal technology, and provide troubleshooting and Help Desk support.
Programmer Excel 3D Map
Engineer Excel Power Query
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide variety of remote support services to help your organization to design, program, test, deploy, administer, and troubleshoot applications based on any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to migrate your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility problems between various versions of Office Excel. Progent offers as-needed support to organizations looking for a quick solution to a stubborn issue associated with Office Excel and Progent can also provide comprehensive project management support for upgrading or developing line-of-business applications built on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the needs of individuals or teams.
Ransomware Recovery Preparedness Review Consultants
Ransomware Recovery Preparedness Review Consultant Services
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner and more secure AD implementation. Both versions also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime.
Open Now SQL Server 2012 Performance Tuning Technical Support Services
SQL Server 2012 AlwaysOn Integration Support
Progent can provide the expertise of Microsoft-certified consultants and experienced software developers, database administrators, project managers, Cisco-certified network architects, disaster recovery planning specialists, and data security professionals to assist your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and define an efficient and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Engineers NetDocs and Microsoft 365
Consulting Services NetDocuments CollabSpaces
NetDocuments (NetDocs) is a cloud-based document management system built specifically for the legal profession. Progent can provide online access to NetDocuments experts to help your law firm to design, deploy, administer, optimize, or debug a document management system solution based on NetDocuments.
Top Rated macOS and Exchange Network Engineer
Time Machine and Outlook for Mac Professional
Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send email, search the GAL, copy addresses, sync up calendars, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide specialized onsite Entourage education.
Example Application MOM
24x7 Microsoft Operations Manager Case Study
Before Progent's MOM-based solution, network problems were handled reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend reports created by MOM, Progent is now able to anticipate server problems before they grow to be serious enough to disrupt network uptime. Thanks to MOM, Progent can deal with potential problems before customers know that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, security and productivity.
Top Rated Solaris Technical Support
Sun Solaris Cybersecurity Organization
If your company has a Sun Solaris environment or a multi-OS network, Progent's CISM and ISSAP-certified consultants can assist your entire enterprise in a broad range of security topics such as security management procedures, security architecture and models, connection control products and methodology, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP stipulate the fundamental competencies and worldwide standards of performance that network security professionals are expected to possess. These certification provide executive management the assurance that those who have achieved their CISM or CISSP qualification have the experience and theory to offer effective security management and consulting services.
