Besides providing fast contact with high-level network consultants and subject matter experts (SMEs) to help Baltimore, Maryland organizations to resolve specific technical issues or strategic projects, Progent can provide short-term staff augmentation to deal with more broadly defined services like desktop support, IT management, and Help Desk services. Temporary staffing makes it possible for organizations to deal with expected or unplanned peaks in the need for network personnel, which may result from situations like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids left by the absence of in-house staff members due to vacations, illness, resignation, etc.

Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the ability to respond to increases in demand for network services without being saddled with the expense and hassle associated with identifying and hiring reliable technical personnel and without the burden of adding to your full-time head count.

Key features of Progent's short-term supplemental staffing services include:

  • Fast access to reliable network professionals
  • Simple engagement, termination, and re-engagement of services
  • Seamless augmentation of your in-house IT staff
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Strong working relationship with a world-class, full-spectrum resource for network support
Progent's Co-managed Help Desk Call Center Service
Progent's shared Call Center service is a proven flexible staff expansion alternative that allows IT groups to divide the work of Call Center support transparently between their internal network staff and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative powered by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations across the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Baltimore, Maryland Companies
Progent's nationwide roster of certified consultants can deliver Baltimore, Maryland businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Temporary Staff Augmentation for Baltimore, Maryland Businesses
To learn more details about Progent's temporary staffing services for Baltimore, Maryland organizations, call 800-993-9400 or visit Contact Progent.