Besides offering rapid access to high-level network consultants and subject matter experts to assist Washington, Washington organizations to resolve specific IT issues or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined services like PC support, IT management, and Call Center services. Short-term staffing makes it possible for organizations to respond to expected or unplanned increases in the need for IT personnel, which may result from situations such as company mergers, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover voids left by the loss of full-time IT personnel due to vacations, illness, resignation, etc.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staffing services give businesses the versatility to respond to surges in requirements for network services without dealing with the expense and hassle that come with vetting and recruiting professional technical help and without the burden of adding to your in-house head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of seasoned IT professionals
- Easy initiation, termination, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk program is a proven flexible staff augmentation alternative that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's extensive pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service alternative based on by the leading shared professional services platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Washington, Washington Companies
Progent's nationwide roster of certified consultants and technical experts can provide Washington, Washington businesses a broad array of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Washington, Washington Businesses
To learn more details about Progent's temporary supplemental staffing services for Washington, Washington businesses, call 800-993-9400 or visit Contact Progent.