Progent offers nationwide online help and consulting services for companies who operate Linux-powered environments or whose IT systems include a mix of Linux/Linux platforms and Microsoft Windows technology. Remote network consulting offers maximum leverage for your IT dollar by protecting client productivity and shortening the time charged for network analysis and repair. Advanced online access tools and experienced service specialists and consultants combine to enable Progent to handle most IT issues quickly without wasting time and money by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist you with the most difficult system problems.
Progent bills for telephone-based support per minute. This means you are charged just for support delivered. Progent requires no startup fee. Many remote support firms demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and simple pricing policy do away with large invoices for fast repairs.
Linux, Cisco Infrastructure, Microsoft Windows, and System Security Support
Progent's online support engineers have expertise in a broad range of technologies. This breadth of capability makes it possible to handle virtually any emergency likely to occur in a small company network. Certificates earned by Progent consultants in Linux-family technologies include Red Hat RHCE and Red Hat Certified Technician. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To support clients with multi-OS environments, Progent also provides access to consultants with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity staff members include CISM Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional security architecture consultants.
Progent's Online Technical Support Tools
Progent's Linux remote consulting services address a wide array of information technology such as network infrastructure, email solutions, network and operational security, Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Progent's Linux consultants can offer emergency remote assistance diagnosing anomalies affecting systems powered by leading variants of Linux including
fedora Linux, and
Certified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for network engineers, and indicates a person's technical skills at the master level. CCIEs can resolve even the most difficult issues encountered in network design, integration, management, security, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or obtaining software patches to resolve problems. CCIEs represent an excellent value because their depth of expertise allows them to fix the most intractable problems quickly. In common instances, less seasoned consultants can wrestle with the same problems for many hours or even days.
Progent is among the few support providers that makes CCIEs available to help small and medium sized businesses. Progent offers quick access to a CCIE by telephone so that you can get immediate support for urgent network problems that are hurting business efficiency but are beyond the experience of your ordinary network support resources. Progent's CCIE consultants can tie into your environment using sophisticated on-line troubleshooting tools in order to perform fast and economical analysis and repair of critical system trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's market-leading catalog of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus security and VPN technology.
Certified MS Windows Experts
Progent's Microsoft-qualified online support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 troubleshooting,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified System Security Experts
Progent can provide certified CISM and ISSAP security engineers to deliver a range of system protection solutions to improve the protection of your Linux network against attacks or help you to recuperate rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has fine tuned an extensive set of utilities and technologies that allow the Technical Response Center to deliver the highest quality of online services. Progent offers secure VPN access support for gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online connectivity permits the engineers of Progent's Technical Response Center to connect to your network without violating system security. Progent's sophisticated customer support reporting application keeps comprehensive records for all provided support. Each authorized Progent staff consultant has complete availability of to all the details of support delivered by any staff engineer to each customer. This database of problems and resolutions, plus false alarms and mistakes, is organized as a readily searchable proprietary database that allows Progent's support experts to share their knowledge with the whole team to ensure that the overall quality of Progent's support improves continuously.
Also, Progent can provide country-wide online monitoring services based on System Center Operations Manager, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they cause downtime, remote monitoring can avoid stressful and costly service breakdowns.
Help Desk Outsourcing
Progent offers several basic programs for Help Desk support including Microsoft and Linux Help Desk Outsourcing Services, Virtual Help Desk Services (a transparent extension of your current Help Desk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Certified Partner and Progent's Help Desk staff of trained Microsoft and Linux professionals gives your clients easy contact with a dependable technical resource with years of background delivering phone support and online troubleshooting for networks powered by Microsoft and Linux technology. Progent's focus is on giving the Helpdesk a positive reputation as a key contributor to business productivity, and Progent's goal is to fix and not merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with Linux technology, go to Progent's emergency remote support, telephone 1-800-993-9400, or go to Contact Progent.