Progent provides national remote help and consulting services for businesses that operate Linux-based environments or whose information systems feature a mix of Linux/Linux platforms and Microsoft products. Remote IT help provides optimum leverage for your information technology dollar by protecting user efficiency and limiting the hours charged for network repair services. Sophisticated remote access tools and skilled service specialists and consultants combine to enable Progent to solve most IT problems rapidly without needlessly expending time and dollars by making trips to your site. In most of cases your network problems can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist with the most difficult network problems.
Progent charges for phone service by the minute. This means you owe just for support received. Progent asks for no initialization fee. Many online service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and straightforward billing policy save you from large bills for quick fixes.
Linux, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's online support professionals have certified skills in a broad array of technologies. This scope of technical skills makes it possible to manage almost any emergency likely to take place in a small company network. Certificates earned by Progent engineers in Linux-family technologies include Red Hat Certified Engineer and Red Hat Certified Technician (RHCT). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To support customers with multi-platform environments, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited cybersecurity staff members include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional security architecture consultants.
Progent's Online Technical Support Tools
Progent's Linux remote support services cover a wide array of computer technology including network architecture, email solutions, system and operational security, Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's Linux support engineers can offer urgent remote help diagnosing anomalies affecting networks based on leading variants of Linux including
fedora Linux, and
Certified Cisco Consultants
The CCIE certification is the top recognition for network engineers, and certifies an individual's networking knowledge at the master level. CCIEs can resolve even the most challenging problems surrounding network planning, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing workarounds or obtaining software updates to resolve problems. CCIEs represent an exceptional value since their depth of expertise enables them to fix the most complex problems quickly. In common cases, less seasoned engineers can wrestle with the same tasks for many hours or days.
Progent is one of the rare support providers that makes CCIEs available to help small and medium sized businesses. Progent can provide fast access to a CCIE by phone so that you can receive immediate support for urgent network problems that are impacting business productivity but are beyond the scope of your ordinary network maintenance providers. Progent's CCIE support experts can connect to your network via state-of-the-art on-line troubleshooting technology in order to provide fast and affordable diagnosis and repair of urgent system problems. To learn how to get in touch with a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as security and Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-qualified online support experts can deliver computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Qualified System Security Specialists
Progent can provide accredited CISM and CISSP security consultants to offer a range of security services that can strengthen the protection of your Linux network against assaults or assist your business to recover rapidly from a penetration. Security services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent has fine tuned an advanced array of utilities and mechanisms that allow the Remote Support Team to deliver world-class online help. Progent offers protected Virtual Private Network access support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online connectivity allows the consultants of Progent's online support team to link to your system without compromising network security. Progent's sophisticated customer support management application keeps thorough records for all provided support. Each certified Progent staff engineer has complete availability of to all the details of services delivered by any staff engineer to each client. This archive of issues and fixes, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's support professionals to communicate their experiences company-wide to make sure that the general effectiveness of Progent's technical support improves daily.
Also, Progent can provide country-wide remote monitoring services powered by System Center Operations Manager, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting potential problems before they cause network outages, automated monitoring can minimize disruptive and expensive service breakdowns.
Help Desk Call Center Support and Outsourcing
Progent offers three essential programs for Helpdesk support including Microsoft and Linux Call Center Outsourcing Support Services, Virtual Helpdesk Services (a seamless extension of your existing Help Desk team), and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of trained Microsoft and Linux experts offers your customers easy access to a dependable support group with extensive experience delivering telephone-based support and online troubleshooting for networks based on Microsoft and Linux technology. Progent's concentration is on giving the Help Desk a respected image as a solid contributor to company productivity, and Progent's goal is to resolve rather than merely record problems.
How to Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Linux networking, visit Progent's emergency remote support, telephone 1-800-993-9400, or go to Contact Progent.