Progent provides nationwide urgent help and consulting services for companies that operate Solaris networks or whose information systems include a mix of Solaris and Microsoft Windows products. Remote technical support provides optimum return for your information technology dollar by extending client productivity and shortening the time charged for computer repair services. Advanced online access utilities and skilled service specialists and engineers allow Progent to solve most IT problems rapidly without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to assist you with the most challenging network problems.
Progent charges for phone service on a per-minute basis. Consequently, you are charged only for services delivered. Progent imposes no service activation fee. Many online service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward billing model do away with big bills for speedy repairs.
Sun Solaris, Cisco, MS Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a broad range of technologies. This scope of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small company network. Certificates held by Progent consultants in Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also provides the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Sun Solaris Expertise
Progent's Solaris online consulting services cover a broad array of information technology such as system infrastructure, email systems, system and operational security, Solaris and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's Sun Solaris consultants can provide urgent remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE certification is the premier recognition for networking consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most complex problems surrounding network planning, deployment, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or obtaining software patches to fix problems. CCIEs are an excellent value since their deep experience allows them to resolve the most intractable problems rapidly. In many instances, less seasoned engineers can struggle with identical problems for hours or days.
Progent is among the few support organizations that makes CCIEs accessible to help small and mid-size businesses. Progent offers fast access to a CCIE by phone so that you can receive timely help for complex network issues that are impacting worker productivity but are beyond the scope of your ordinary IT support personnel. Progent's CCIE support experts can tie into your network via the latest remote support tools in order to provide fast and affordable analysis and remediation of urgent system trouble. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus security and VPN products.
Certified MS Windows Expertise
Progent's Microsoft-qualified online service professionals offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 upgrade support, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can give you access to certified CISM and ISSAP security consultants to deliver a range of system protection services that can improve the defenses of your Solaris network against attacks or help you to recuperate rapidly from a breach. Security solutions offered by Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent's Remote Technical Support Tools
Progent has refined an advanced set of tools and mechanisms that allow the Technical Response Center to deliver the highest quality of remote help. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access permits the consultants of Progent's Technical Response Center to link to your system remotely without compromising network security. Progent's advanced customer support reporting system keeps thorough histories for all delivered service. Each certified Progent team consultant has complete availability of to all the details of support provided by any staff member to every client. This history of problems and fixes, plus false alarms and mistakes, is structured as an easily searchable proprietary knowledge base that allows Progent's support professionals to communicate their experiences company-wide to ensure that the general quality of Progent's support improves continuously.
In addition, Progent offers nationwide remote monitoring services powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting possible issues before they result in downtime, remote monitoring can minimize stressful and expensive service crises.
Help Desk Call Center Support
Progent offers three basic types of Help Desk services including Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (a transparent extension of your existing Helpdesk team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of authorized Microsoft and Solaris experts offers your customers convenient contact with a dependable technical group with years of experience delivering phone support and online repair for IT systems powered by Microsoft and Sun Solaris technology. Progent's concentration is on earning the Call Center a respected image as a key contributor to business performance, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with UNIX/Linux products, go to Progent's nationwide online help, call 1-800-993-9400, or see Contact Progent.