Progent provides nationwide online technical support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote IT help offers maximum leverage for your IT budget by protecting user productivity and shortening the hours charged for network analysis and repair. Sophisticated remote access tools and skilled service specialists and engineers combine to enable Progent to handle most IT issues quickly without wasting time and dollars by traveling to your site. In most of situations your IT problems can be dealt with by telephone or through a combination of telephone support and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP qualified security specialists to help with the toughest system issues.
Progent bills for telephone-based service by the minute. This means you are invoiced exclusively for services received. Progent requires no initialization surcharge. Many online support companies impose substantial minimum payments or bill for every fifteen minutes or longer. Progent's small granularity and straightforward billing model save you from big tabs for quick solutions.
UNIX, Cisco Infrastructure, Microsoft Windows, and System Security Experts
Progent's remote support engineers have expertise in a broad range of disciplines. This scope of technical skills makes it possible to manage virtually any crisis likely to occur in a small business network. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager Engineers, CISSP cybersecurity experts, and CISSP-ISSAP engineers.
Progent's Remote Technical Support Technologies
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy administration, and transitioning from legacy applications to Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
macOS and Mac OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE credential is the premier recognition for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs can resolve even the most difficult problems surrounding network design, integration, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and developing workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value since their depth of experience enables them to fix the most intractable problems rapidly. In common instances, less seasoned engineers can struggle with identical tasks for hours or even days.
Progent is one of the few consulting providers that makes CCIEs available to assist small and mid-size companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for urgent network issues that are hurting business productivity but are beyond the scope of your ordinary IT support resources. Progent's CCIE engineers can tie into your network by means of sophisticated on-line troubleshooting technology in order to provide quick and affordable analysis and repair of critical system problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs have expertise in all of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus security and Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support engineers offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting,
Exchange Server 2010 troubleshooting,
SharePoint 2013 development,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and ISSAP Qualified System Security Consultants
Progent can provide accredited CISM and ISSAP security engineers to offer a variety of security solutions that can enhance the defenses of your UNIX/Linux environment against internal or external threats or assist your business to recover rapidly from a breach. Security services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent has refined an advanced array of tools and technologies that allow the Remote Support Team to deliver world-class remote services. Progent offers protected Virtual Private Network access support for gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Secure VPN online access allows the consultants of Progent's Technical Response Center to connect to your system without violating system security. Progent's advanced service reporting application keeps thorough records for all delivered support. Each authorized Progent team consultant has complete availability of to all the specifics of support delivered by any staff engineer to each customer. This archive of problems and fixes, as well as false alarms and mistakes, is structured as a readily retrievable proprietary database that allows Progent's technical professionals to share their experiences company-wide to make sure that the general quality of Progent's support expands daily.
Also, Progent can provide country-wide online monitoring support based on System Center Operations Manager, customized by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, remote monitoring can avoid disruptive and costly network crises.
Help Desk Call Center Support
Progent offers three basic programs for Help Desk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your existing Help Desk staff), and Call Center Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux professionals offers your clients easy access to a dependable technical resource with years of background providing phone help and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Call Center a positive image as a key contributor to business productivity, and Progent's aim is to fix and not merely report problems.
How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac technology, visit Progent's emergency online help, phone 1-800-993-9400, or see Contact Progent.