Progent provides nationwide online help and troubleshooting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX and Microsoft technology. Remote technical support provides optimum leverage for your IT budget by preserving client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated remote support tools and skilled service specialists and consultants combine to enable Progent to solve the majority of network issues quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of telephone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist you with the most difficult network problems.
Progent bills for online service on a per-minute basis. Consequently, you are invoiced exclusively for services received. Progent imposes no service activation charge. Many online support companies demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity and straightforward billing policy do away with big invoices for speedy repairs.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Experts
Progent's online consulting engineers have certified skills in a wide array of technologies. This scope of technical skills makes it possible to manage almost any crisis likely to take place in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-platform networks, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Progent's Online Technical Support Technologies
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from older applications to MS Windows or Linux-powered environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Qualified Cisco CCIE Engineers
The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and certifies a person's networking skills at the master level. CCIEs can handle the most complex issues encountered in network planning, deployment, management, protection, and repair. CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or installing software updates to resolve problems. CCIEs are an exceptional value because their deep expertise enables them to fix the most intractable problems quickly. In many instances, less qualified engineers can wrestle with the same problems for hours or days.
Progent is among the few support organizations that makes CCIEs available to support small and medium sized businesses. Progent offers fast access to a CCIE by phone so that you can get timely help for complex network problems that are hurting worker productivity but are beyond the scope of your ordinary IT support personnel. Progent's CCIE support experts can connect to your environment using secure remote troubleshooting technology in order to provide fast and economical diagnosis and repair of urgent network trouble. To find out how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 troubleshooting,
SharePoint Server development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
CISM and ISSAP Qualified Network Security Professionals
Progent can give you access to accredited CISM and ISSAP security engineers to deliver a variety of security services to strengthen the defenses of your UNIX environment against assaults or help your business to recuperate quickly from a breach. Security solutions available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive array of utilities and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent offers secure Virtual Private Network connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity permits the engineers of Progent's Technical Response Center to connect to your system without violating system security. Progent's sophisticated customer support management system includes comprehensive histories for all provided service. Each authorized Progent team consultant has complete availability of to all the details of support delivered by any staff engineer to every client. This archive of problems and fixes, as well as false alarms and mistakes, is organized as an easily searchable internal database that enables Progent's support professionals to share their experiences with the whole team to make sure that the general effectiveness of Progent's support expands continuously.
In addition, Progent offers nationwide remote monitoring services based on System Center Operations Manager, adapted by Progent for your environment so your computer support is proactive and automated. By anticipating potential problems before they result in downtime, remote monitoring can minimize stressful and expensive service crises.
Help Desk Outsourcing
Progent provides several basic types of Helpdesk services including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless extension of your current Call Center staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your customers instant contact with a dependable support resource with years of experience providing phone help and online troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a positive image as a key contributor to business performance, and Progent's target is to resolve and not simply report problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent phone-based help, phone 1-800-993-9400, or see Contact Progent.