Progent offers nationwide urgent phone support and troubleshooting services for businesses who operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Online technical support offers optimum return for your information technology budget by preserving user productivity and shortening the hours billed for computer analysis and repair. Advanced remote support utilities and experienced technicians and consultants allow Progent to handle the majority of IT issues rapidly without needlessly expending time and money by making trips to your location. In the vast majority of situations your IT problems can be remediated over the phone or via a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security professionals to help with the toughest system problems.
Progent bills for online support on a per-minute basis. Because of this, you are charged exclusively for support received. Progent imposes no service activation fee. Many online support companies demand large minimum fees or bill for each quarter hour or longer. Progent's small granularity and simple billing policy do away with large tabs for quick repairs.
UNIX/Linux, Cisco, Microsoft Windows, and System Security Support
Progent's online support engineers have expertise in a broad range of technologies. This scope of capability allows Progent's consultants to handle almost any crisis likely to take place in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) security specialists, and Information System Security Architecture Professional consultants.
Progent's Remote Technical Support Tools
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad array of information technology such as network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from older systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help resolving problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Certified Cisco Infrastructure Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates a person's networking knowledge at the expert level. CCIEs can handle the most challenging issues encountered in network design, deployment, management, security, and repair. CCIEs work closely with Cisco's internal support staff in identifying problems with IOS Software network administration tools and coming up with workarounds or obtaining software updates to fix problems. CCIEs are an excellent value since their depth of expertise enables them to fix the most complex problems quickly. In common instances, less seasoned engineers can struggle with the same tasks for hours or even days.
Progent is one of the rare service firms that makes CCIEs available to support small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can get immediate support for urgent network issues that are hurting business efficiency but are beyond the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can tie into your network via state-of-the-art on-line support technology in order to perform quick and economical analysis and remediation of urgent network problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
CISM and CISSP Qualified System Security Specialists
Progent can give you access to certified CISM and CISSP security engineers to deliver a variety of security services that can improve the defenses of your UNIX network against internal or external threats or assist your business to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent has refined an extensive set of utilities and mechanisms that allow the Technical Response Center to deliver the highest quality of online services. Progent provides secure Virtual Private Network connectivity support for VPN gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's online support team to connect to your system remotely without compromising system security. Progent's advanced service reporting application keeps comprehensive records for all delivered service. Each certified Progent staff engineer has full availability of to all the details of support provided by any staff engineer to each customer. This database of issues and resolutions, plus false alarms and miscues, is structured as an easily retrievable internal knowledge base that enables Progent's support professionals to communicate their knowledge company-wide to ensure that the general efficiency of Progent's technical support improves daily.
Also, Progent offers country-wide online monitoring support based on System Center Operations Manager, configured by Progent to accommodate your environment so that your network support is proactive and automated. By detecting possible issues before they result in network outages, system monitoring can minimize disruptive and expensive network crises.
Call Center Support and Outsourcing
Progent offers three basic programs for Helpdesk services : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless supplement to your existing Help Desk resources), and Call Center Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX experts gives your clients easy access to a dependable support resource with years of experience delivering phone help and online repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Call Center a positive image as a key contributor to business productivity, and Progent's target is to fix and not merely record problems.
How to Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with UNIX/Linux technology, go to Progent's urgent remote support, phone 1-800-993-9400, or see Contact Progent.