Progent provides national remote technical support and troubleshooting services for businesses who operate UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help offers optimum leverage for your IT budget by preserving client productivity and limiting the hours charged for computer repair services. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues quickly without wasting time and dollars by making trips to your site. In most of situations your IT issues can be remediated by telephone or via a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP qualified security professionals to help you with the most challenging system problems.
Progent charges for phone service by the minute. This means you are invoiced only for support delivered. Progent requires no initialization charge. Many online service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity and straightforward billing policy save you from big invoices for quick solutions.
UNIX, Cisco Infrastructure, MS Windows, and System Security Expertise
Progent's remote support professionals have certified skills in a wide array of disciplines. This scope of capability makes it possible to handle virtually any emergency likely to take place in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform networks, Progent also provides the services of engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) security specialists, and CISSP-ISSAP engineers.
Progent's Online Service Tools
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote consulting services address a wide spectrum of information technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Qualified Cisco CCIE Engineers
The CCIE credential is the premier recognition for network engineers, and certifies a person's technical knowledge at the master level. CCIEs can handle the most difficult problems encountered in network design, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or obtaining software updates to correct problems. CCIEs represent an excellent value since their depth of expertise enables them to solve the most complex problems quickly. In many instances, less seasoned consultants can wrestle with identical problems for hours or days.
Progent is one of the rare service providers that makes CCIEs accessible to assist small and medium sized companies. Progent can provide fast access to a CCIE by telephone so that you can receive immediate help for complex network issues that are impacting business efficiency but are beyond the scope of your local network maintenance providers. Progent's CCIE support experts can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to provide fast and economical analysis and repair of urgent system problems. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.
Progent's certified CCIEs offer expertise in all of Cisco's industry-leading catalog of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as protection and VPN solutions.
Certified Windows Experts
Progent's Microsoft-qualified remote service professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified Network Security Specialists
Progent can give you access to certified CISM and CISSP security engineers to offer a variety of security services to enhance the protection of your UNIX network against assaults or assist your business to recuperate quickly from a breach. Security services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an advanced set of utilities and technologies that allow the Remote Support Team to deliver the highest quality of remote services. Progent offers protected Virtual Private Network access support for VPN gateways from multiple sources such as Microsoft, Cisco, Sonicwall and Netscreen. Safe VPN online connectivity permits the engineers of Progent's online support team to link to your system remotely without compromising network security. Progent's advanced service management system keeps thorough records for all delivered support. Each certified Progent team consultant has full access to all the details of support provided by any staff engineer to every customer. This archive of issues and fixes, as well as false alarms and mistakes, is organized as an easily searchable internal knowledge base that allows Progent's support professionals to share their experiences company-wide to ensure that the overall efficiency of Progent's support expands continuously.
Also, Progent can provide nationwide online monitoring support powered by System Center Operations Manager, configured by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting possible problems before they result in network outages, remote monitoring can avoid stressful and costly network breakdowns.
Call Center Support
Progent provides three essential types of Help Desk support : Microsoft and UNIX/Linux Help Desk Outsourcing Services, Virtual Helpdesk Support Services (a transparent extension of your current Call Center resources), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals offers your customers convenient access to a dependable support group with extensive experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Help Desk a respected reputation as a solid contributor to business productivity, and Progent's target is to resolve rather than simply report problems.
How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with UNIX/Linux products, go to Progent's nationwide remote help, telephone 1-800-993-9400, or go to Contact Progent.