Progent offers national remote phone support and consulting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online technical support offers optimum leverage for your information technology dollar by protecting user efficiency and shortening the hours billed for computer analysis and repair. Advanced online support technology and experienced service specialists and engineers allow Progent to solve the majority of network issues rapidly without needlessly expending time and dollars by making trips to your location. In most of cases your network issues can be remediated over the phone or via a combination of phone help and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM qualified security specialists to help with the most difficult system issues.
Progent bills for telephone-based help per minute. This means you are charged just for support received. Progent imposes no startup fee. Many remote support organizations demand substantial minimum payments or bill for each fifteen minutes or longer. Progent's one-minute granularity and simple billing model save you from large invoices for quick fixes.
UNIX, Cisco CCIE, Windows, and System Security Experts
Progent's remote support engineers have expertise in a broad range of disciplines. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security resources include CISM consultants, CISSP security specialists, and CISSP-ISSAP consultants.
Progent's Online Technical Support Tools
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X online consulting services address a broad range of information technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and migration from legacy applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or important Linux distributions such as
fedora Linux, and
Qualified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and indicates an individual's networking knowledge at the master level. CCIEs can handle even the most complex problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in identifying anomalies with IOS Software network management utilities and developing alternate approaches or installing software updates to fix problems. CCIEs are an excellent value since their depth of experience allows them to fix the most intractable problems quickly. In many instances, less seasoned engineers can wrestle with identical problems for hours or even days.
Progent is one of the rare service firms that makes CCIEs accessible to help small and mid-size businesses. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for urgent network issues that are impacting business productivity but are beyond the experience of your local network maintenance personnel. Progent's CCIE engineers can connect to your environment using secure remote troubleshooting technology in order to perform fast and affordable diagnosis and repair of critical system trouble. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus protection and Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-qualified remote service professionals can deliver network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting,
Exchange Server 2010 troubleshooting,
SharePoint Server 2013 application development,
Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Qualified System Security Consultants
Progent can provide qualified CISM and CISSP security consultants to deliver a range of system protection solutions that can improve the protection of your UNIX/Linux network against internal or external threats or assist you to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent has refined an advanced set of tools and technologies that enable the Technical Response Center to deliver the highest quality of online help. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the engineers of Progent's online support team to link to your network without violating network security. Progent's advanced service reporting system includes thorough records for all delivered support. Each certified Progent staff engineer has full availability of to all the details of support provided by any team member to each client. This archive of issues and fixes, as well as false alarms and mistakes, is organized as a readily retrievable proprietary database that enables Progent's technical professionals to communicate their experiences with the whole team to ensure that the overall quality of Progent's technical support expands daily.
In addition, Progent can provide nationwide online monitoring support based on System Center Operations Manager (SCOM), configured by Progent for your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause network outages, system monitoring can avoid disruptive and costly service breakdowns.
Call Center Outsourcing
Progent provides several basic programs for Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (a transparent supplement to your existing Help Desk staff), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your clients instant access to a reliable technical group with years of background delivering phone help and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's focus is on giving the Help Desk a respected reputation as a key contributor to company productivity, and Progent's target is to fix and not simply report problems.
How to Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with UNIX/Linux technology, go to Progent's urgent phone-based help, phone 1-800-993-9400, or refer to Contact Progent.