Progent offers nationwide remote phone support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online network consulting provides optimum leverage for your IT dollar by extending client efficiency and limiting the hours billed for network repair services. Sophisticated remote support technology and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues quickly without needlessly expending time and dollars by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the toughest system problems.
Progent bills for telephone-based support by the minute. Consequently, you pay only for services received. Progent imposes no startup fee. Many remote support firms demand substantial minimum payments or bill for every fifteen minutes or longer. Progent's fine granularity and simple pricing policy avoid large bills for speedy solutions.
UNIX, Cisco CCIE, Windows, and Network Security Expertise
Progent's online support engineers have expertise in a wide array of disciplines. This breadth of capability allows Progent's consultants to handle almost any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support clients with multi-OS networks, Progent also provides the support of consultants with Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and CISSP-ISSAP engineers.
Progent's Online Technical Support Tools
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and Mac OS X remote support services cover a broad spectrum of information technology including network architecture, messaging systems, system and process security, UNIX and Windows integration, VMware products for server consolidation and simplified management, and migration from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote help analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including
Debian GNU/Linux and
fedora Linux, and
Qualified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for network engineers, and indicates an individual's networking skills at the expert level. CCIEs can resolve the most difficult problems surrounding network design, integration, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in identifying problems with IOS Software network management utilities and developing workarounds or installing software patches to fix problems. CCIEs represent an exceptional value since their deep experience allows them to solve the most complex problems rapidly. In many cases, less seasoned engineers can wrestle with identical problems for many hours or days.
Progent is one of the few support firms that makes CCIEs available to support small and mid-size businesses. Progent offers fast access to a CCIE by telephone so that you can get immediate help for urgent network problems that are impacting worker efficiency but are beyond the experience of your ordinary network support resources. Progent's CCIE consultants can tie into your environment using state-of-the-art remote support tools in order to perform quick and economical diagnosis and remediation of urgent system trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as protection and VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Lync Server management and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Certified Network Security Specialists
Progent can give you access to certified CISM and CISSP security consultants to deliver a range of security solutions that can enhance the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover rapidly from a penetration. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent has refined an advanced array of utilities and technologies that allow the Technical Response Center to deliver world-class remote help. Progent provides protected Virtual Private Network connectivity support for gateways from multiple sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the engineers of Progent's online support team to connect to your network remotely without violating system security. Progent's sophisticated customer support management system includes comprehensive records for all delivered support. Each certified Progent staff engineer has complete access to all the specifics of support provided by any staff engineer to every customer. This history of issues and fixes, plus false alarms and miscues, is organized as a readily searchable internal knowledge base that enables Progent's support experts to share their experiences company-wide to make sure that the overall quality of Progent's technical support expands daily.
In addition, Progent can provide country-wide remote monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can avoid stressful and costly network crises.
Call Center Outsourcing
Progent provides three basic programs for Helpdesk services : Microsoft and UNIX/Linux Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (a transparent supplement to your existing Helpdesk team), and Call Center Process Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux professionals offers your customers easy access to a dependable support group with years of experience providing phone help and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected image as a solid contributor to business productivity, and Progent's aim is to resolve rather than simply record problems.
How to Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Mac technology, visit Progent's urgent online help, phone 1-800-993-9400, or go to Contact Progent.