Progent offers nationwide remote help and troubleshooting services for businesses that operate UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft technology. Remote network consulting provides maximum return for your information technology budget by preserving client efficiency and limiting the time charged for network repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to handle most IT issues quickly without wasting time and money by making trips to your site. In most of situations your IT issues can be dealt with over the phone or via a combination of telephone help and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security professionals to assist you with the most difficult system problems.
Progent charges for remote help on a per-minute basis. Consequently, you are charged only for support received. Progent asks for no initialization fee. Many online service companies impose large minimum payments or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward billing model avoid large bills for fast fixes.
UNIX/Linux, Cisco, Microsoft Windows, and Network Security Support
Progent's remote consulting professionals have certified skills in a wide range of technologies. This breadth of capability makes it possible to handle almost any crisis likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with multi-platform networks, Progent also offers the support of engineers with Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Online Technical Support Technologies
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and transitioning from legacy systems to Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions such as
fedora Linux, and
Certified Cisco Engineers
The CCIE certification is the premier recognition for network consultants, and certifies a person's networking skills at the expert level. CCIEs can handle the most complex issues associated with network design, integration, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or installing software updates to correct problems. CCIEs are an excellent value since their deep experience allows them to fix the most intractable problems quickly. In common cases, less qualified consultants can struggle with the same problems for many hours or even days.
Progent is one of the few consulting firms that makes CCIEs accessible to assist small and medium sized companies. Progent can provide fast access to a CCIE by telephone so that you can get immediate support for urgent network problems that are hurting business productivity but are beyond the experience of your ordinary network maintenance personnel. Progent's CCIE engineers can tie into your environment using sophisticated on-line support technology in order to provide quick and economical analysis and remediation of urgent network trouble. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, visit Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus protection and Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-qualified remote service experts offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
CISM and ISSAP Certified Network Security Specialists
Progent can give you access to certified CISM and CISSP security consultants to offer a variety of security services to enhance the defenses of your UNIX/Linux environment against assaults or assist you to recover rapidly from a penetration. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile access; securing your email system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has refined an extensive set of tools and technologies that allow the Remote Support Team to deliver the highest quality of remote help. Progent provides protected VPN connectivity support for VPN gateways from multiple sources including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access allows the engineers of Progent's online support team to connect to your network remotely without compromising network security. Progent's highly evolved customer support reporting application keeps thorough histories for all provided support. Each authorized Progent team engineer has full access to all the specifics of support delivered by any team member to each client. This database of problems and fixes, as well as false alarms and mistakes, is structured as an easily searchable internal database that enables Progent's technical experts to share their experiences company-wide to ensure that the general effectiveness of Progent's technical support expands continuously.
In addition, Progent offers country-wide online monitoring support based on System Center Operations Manager, customized by Progent for your business so that your computer maintenance is proactive and automated. By detecting emerging problems before they cause network outages, remote monitoring can avoid disruptive and expensive network crises.
Help Desk Call Center Support
Progent provides three basic types of Helpdesk support : Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent extension of your existing Helpdesk team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your clients easy access to a dependable support group with years of background providing phone support and online troubleshooting for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a positive reputation as a key contributor to company performance, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with UNIX/Linux networking, go to Progent's urgent remote help, telephone 1-800-993-9400, or see Contact Progent.