Progent provides national online technical support and troubleshooting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Online technical support offers optimum return for your IT budget by extending user productivity and shortening the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants allow Progent to handle most network issues rapidly without needlessly expending time and money by making trips to your location. In most of cases your network problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most challenging network problems.
Progent charges for phone support per minute. This means you pay exclusively for services received. Progent imposes no startup fee. Many remote service companies demand substantial minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with large bills for quick repairs.
UNIX, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting professionals have expertise in a broad array of disciplines. This scope of capability makes it possible to manage virtually any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To support customers with multi-OS environments, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, CISSP cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Progent's Remote Support Technologies
UNIX, Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
macOS and Mac OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Qualified Cisco Consultants
The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network consultants, and indicates an individual's networking knowledge at the expert level. CCIEs can handle even the most complex problems associated with network design, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or installing software updates to fix problems. CCIEs represent an exceptional value since their deep experience enables them to fix the most intractable problems quickly. In common instances, less seasoned engineers can struggle with identical tasks for hours or days.
Progent is among the rare support providers that makes CCIEs accessible to assist small and mid-size companies. Progent offers fast contact with a CCIE by telephone so that you can get immediate support for urgent network issues that are impacting business productivity but are outside the experience of your ordinary network maintenance personnel. Progent's CCIE support experts can tie into your environment via secure remote troubleshooting technology in order to perform fast and economical diagnosis and remediation of urgent system problems. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as protection and VPN technology.
Authorized Windows Experts
Progent's Microsoft-qualified remote support experts can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
CISM and CISSP Certified System Security Consultants
Progent can give you access to accredited CISM and CISSP security consultants to deliver a variety of system protection services that can strengthen the protection of your UNIX/Linux environment against assaults or assist you to recuperate rapidly from a penetration. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent has fine tuned an advanced set of tools and technologies that enable the Remote Support Team to deliver the highest quality of online help. Progent provides secure Virtual Private Network connectivity support for VPN gateways from multiple vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the engineers of Progent's Technical Response Center to connect to your network without compromising system security. Progent's highly evolved customer support management application includes thorough records for all delivered support. Each authorized Progent staff consultant has complete availability of to all the details of services delivered by any staff member to every client. This database of problems and resolutions, as well as false alarms and mistakes, is structured as an easily searchable proprietary database that enables Progent's technical professionals to communicate their knowledge with the whole team to ensure that the general quality of Progent's technical support expands daily.
In addition, Progent can provide nationwide remote monitoring support powered by System Center Operations Manager, configured by Progent for your business so your network maintenance is proactive and automated. By anticipating emerging issues before they result in downtime, automated monitoring can avoid disruptive and expensive network crises.
Help Desk Call Center Support
Progent offers three essential programs for Helpdesk services including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Services (which are a transparent extension of your current Call Center resources), and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals offers your clients instant contact with a reliable technical group with extensive background delivering telephone-based support and online repair for IT systems powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a positive image as a solid contributor to business productivity, and Progent's aim is to resolve and not simply record problems.
How to Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency remote help, phone 1-800-993-9400, or see Contact Progent.