Progent provides nationwide remote phone support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft technology. Online network consulting provides optimum leverage for your information technology dollar by extending user productivity and shortening the hours charged for computer analysis and repair. Advanced remote support tools and experienced service specialists and engineers allow Progent to solve the majority of IT problems quickly without wasting time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of telephone help and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist you with the toughest system issues.
Progent bills for telephone-based support on a per-minute basis. Because of this, you owe only for support received. Progent imposes no initialization surcharge. Many online service organizations demand substantial minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing model avoid big bills for fast fixes.
UNIX/Linux, Cisco, Windows, and System Security Support
Progent's online consulting professionals have expertise in a wide range of disciplines. This breadth of capability makes it possible to handle virtually any emergency likely to take place in a small business network. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of consultants with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's certified security staff members include Certified Information Security Manager (CISM) Engineers, CISSP cybersecurity experts, and Information System Security Architecture Professional consultants.
Progent's Remote Support Technologies
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy administration, and migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
Silicon Graphics IRIX or major Linux distributions such as
Debian GNU/Linux and
fedora Linux, and
Qualified Cisco CCIE Consultants
The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most difficult problems surrounding network design, integration, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or obtaining software updates to correct problems. CCIEs represent an excellent value because their deep expertise allows them to fix the most complex problems quickly. In common instances, less qualified engineers can wrestle with identical problems for many hours or even days.
Progent is among the few support organizations that makes CCIEs accessible to help small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can receive timely support for urgent network problems that are impacting business productivity but are beyond the experience of your local network support providers. Progent's CCIE engineers can tie into your environment by means of state-of-the-art on-line support tools in order to provide fast and economical diagnosis and repair of critical network problems. To learn how to talk to a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service experts can provide computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server upgrade support, Exchange 2013 configuration,
Microsoft Exchange 2010 troubleshooting,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
CISM and CISSP Certified System Security Specialists
Progent can give you access to certified CISM and ISSAP security engineers to deliver a variety of system protection services to improve the defenses of your UNIX/Linux network against internal or external threats or assist your business to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent has refined an advanced set of tools and technologies that allow the Technical Response Center to deliver world-class online services. Progent offers secure VPN connectivity support for VPN gateways from a variety of vendors such as Microsoft, Cisco, Watchguard and Netscreen. Safe VPN remote access allows the consultants of Progent's online support team to link to your network remotely without violating system security. Progent's advanced customer support reporting system keeps thorough records for all delivered service. Each authorized Progent team engineer has complete access to all the details of support provided by any staff engineer to each customer. This database of issues and fixes, as well as false alarms and mistakes, is organized as an easily searchable internal database that enables Progent's technical professionals to share their knowledge with the whole team to make sure that the general efficiency of Progent's technical support improves daily.
In addition, Progent can provide nationwide remote monitoring services powered by System Center Operations Manager, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can minimize disruptive and costly network crises.
Help Desk Call Center Outsourcing
Progent provides several basic programs for Helpdesk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (a seamless extension of your existing Helpdesk team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts offers your customers convenient contact with a reliable support resource with extensive background delivering telephone-based support and online repair for IT systems powered by Microsoft and UNIX/Linux technology. Progent's focus is on earning the Helpdesk a respected reputation as a solid contributor to business performance, and Progent's aim is to fix rather than merely report problems.
How to Contact Progent's Online Support Experts
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent phone-based help, telephone 1-800-993-9400, or go to Contact Progent.