Progent provides national remote phone support and troubleshooting services for businesses that operate UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Remote network consulting provides maximum return for your information technology dollar by protecting client productivity and shortening the hours billed for network analysis and repair. Advanced online access utilities and experienced technicians and consultants combine to enable Progent to solve most IT issues quickly without wasting time and dollars by traveling to your location. In most of cases your IT problems can be dealt with over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist with the most difficult network issues.
Progent bills for telephone-based service on a per-minute basis. As a result, you pay exclusively for services received. Progent requires no startup fee. Many remote service companies demand large minimum fees or bill for each quarter hour or longer. Progent's fine granularity and straightforward pricing model do away with large bills for fast repairs.
UNIX/Linux, Cisco CCIE, Windows, and Network Security Experts
Progent's online support professionals have certified skills in a broad range of disciplines. This scope of capability allows Progent's consultants to handle almost any crisis likely to take place in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with mixed-platform networks, Progent also offers access to consultants with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include Certified Information Security Manager (CISM) consultants, CISSP security experts, and CISSP-ISSAP consultants.
Progent's Remote Service Tools
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad range of information technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
SCO UNIX and
Silicon Graphics IRIX or major Linux distributions including
Debian GNU/Linux and
Qualified Cisco Infrastructure Consultants
The CCIE certification is the top recognition for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs can resolve even the most complex problems surrounding network design, integration, administration, protection, and repair. CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or installing software patches to correct problems. CCIEs are an exceptional value since their deep expertise allows them to solve the most intractable problems quickly. In many cases, less seasoned engineers can struggle with identical tasks for many hours or days.
Progent is one of the rare service organizations that makes CCIEs available to support small and mid-size businesses. Progent offers quick contact with a CCIE by telephone so that you can get immediate support for urgent network problems that are hurting worker efficiency but are beyond the experience of your ordinary network support resources. Progent's CCIE support experts can tie into your network via secure on-line troubleshooting technology in order to provide fast and affordable analysis and repair of urgent system problems. To learn how to get in touch with a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.
Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as security and Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 development,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
CISM and ISSAP Certified Network Security Professionals
Progent can give you access to qualified CISM and ISSAP security consultants to offer a range of security services that can strengthen the defenses of your UNIX/Linux network against assaults or help your business to recuperate rapidly from a breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent has fine tuned an extensive array of utilities and technologies that enable the Remote Support Team to deliver the highest quality of remote help. Progent offers secure Virtual Private Network connectivity support for VPN gateways from a variety of sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers of Progent's online support team to link to your network without violating system security. Progent's highly evolved service management application keeps thorough histories for all provided service. Each certified Progent team engineer has complete availability of to all the specifics of services provided by any team engineer to each client. This history of issues and fixes, plus false alarms and mistakes, is organized as a readily searchable internal knowledge base that allows Progent's technical professionals to communicate their knowledge with the whole team to ensure that the overall efficiency of Progent's technical support expands continuously.
Also, Progent offers nationwide remote monitoring services based on System Center Operations Manager, customized by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential issues before they result in downtime, remote monitoring can minimize disruptive and costly service crises.
Call Center Support and Outsourcing
Progent offers three essential programs for Helpdesk services including Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Helpdesk Services (a transparent extension of your existing Helpdesk staff), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX/Linux experts gives your clients easy access to a dependable support group with extensive background providing phone help and remote access repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Helpdesk a respected reputation as a key contributor to business productivity, and Progent's target is to fix rather than merely record problems.
How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux products, visit Progent's urgent remote help, call 1-800-993-9400, or refer to Contact Progent.