Progent provides nationwide online technical support and consulting services for companies that run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Remote technical support offers maximum leverage for your IT dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced online access technology and experienced technicians and engineers combine to enable Progent to handle most IT problems rapidly without wasting time and money by making trips to your site. In most of cases your network problems can be dealt with by telephone or through a combination of phone support and online connectivity. Progent can make available Cisco CCIE network experts and CISM qualified security professionals to help with the toughest system problems.
Progent charges for phone help on a per-minute basis. This means you pay only for services delivered. Progent requires no service activation fee. Many online service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and straightforward billing model save you from large tabs for quick solutions.
UNIX, Cisco, Windows, and Network Security Expertise
Progent's remote support professionals have expertise in a wide range of technologies. This breadth of technical skills makes it possible to handle almost any crisis likely to take place in a small business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include CISM consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional engineers.
Progent's Online Support Tools
UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and Mac OS X remote consulting services address a wide array of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or important Linux distributions including
Debian GNU/Linux and
Qualified Cisco Infrastructure Engineers
The CCIE certification is the premier recognition for network consultants, and certifies a person's networking knowledge at the master level. CCIEs can resolve the most challenging problems encountered in network planning, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or obtaining software patches to fix problems. CCIEs are an excellent value because their depth of expertise enables them to resolve the most intractable problems quickly. In many cases, less seasoned consultants can wrestle with identical problems for many hours or days.
Progent is one of the few service firms that makes CCIEs available to support small and mid-size companies. Progent offers quick access to a CCIE by telephone so that you can get immediate help for urgent network issues that are impacting worker productivity but are outside the experience of your local IT maintenance personnel. Progent's CCIE engineers can tie into your environment using sophisticated remote support tools in order to perform quick and affordable diagnosis and repair of critical system problems. To find out how to contact a Progent CCIE for timely assistance with your network, visit Progent's Urgent Support.
Progent's certified CCIEs have expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals offer computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 upgrade support, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
CISM and CISSP Certified Network Security Consultants
Progent can give you access to certified CISM and CISSP security consultants to offer a range of system protection services that can improve the defenses of your UNIX/Linux network against assaults or assist you to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent has fine tuned an extensive set of tools and technologies that allow the Remote Support Team to deliver the highest quality of online help. Progent offers protected Virtual Private Network connectivity support for gateways from multiple vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Safe VPN online connectivity permits the consultants of Progent's online support team to connect to your network without compromising system security. Progent's advanced customer support reporting system includes thorough records for all provided service. Each authorized Progent team engineer has full availability of to all the details of services delivered by any staff member to each client. This database of problems and fixes, as well as false alarms and miscues, is structured as an easily searchable internal database that allows Progent's support professionals to communicate their knowledge company-wide to make sure that the overall quality of Progent's support expands continuously.
Also, Progent offers country-wide online monitoring support based on System Center Operations Manager, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating possible problems before they cause downtime, remote monitoring can avoid stressful and expensive network crises.
Help Desk Call Center Outsourcing
Progent provides several basic types of Help Desk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a seamless supplement to your current Helpdesk team), and Helpdesk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX experts offers your customers instant access to a reliable support group with extensive experience providing telephone-based help and online repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Call Center a respected image as a key contributor to company productivity, and Progent's aim is to fix rather than simply report problems.
How to Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux products, visit Progent's urgent phone-based support, call 1-800-993-9400, or see Contact Progent.