To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Consulting and Troubleshooting
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist both new and registered customers to analyze and repair hardware and software issues without the expense or delay of on-premises support visits. The background and expertise of Progent's network consultants allows them to resolve the most complex network issues quickly by escalating repair tasks if required to world-class experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's online computer support expertise.

On-site Service
Progent offers on-site computer assistance for registered clients in major cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to provide small and midsize businesses with the best of both worlds: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. Progent can dispatch in-person service visits to major metropolitan areas throughout the U.S. and the wait time is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning why to register for Progent's on-premises computer service.

Help Desk Call Center
Progent's Help Desk Call Center Services are designed for small and midsize companies who require prompt and dependable access to an online Helpdesk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Since small and midsize businesses typically have limited IT funds and can spare scant management attention for dealing with network support, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information system stays up and running. Learn more details concerning Progent's Helpdesk Outsourcing Services.

Hosting Services for Microsoft Exchange and Other Critical Applications
Progent's Hosting Services for Microsoft Exchange and other vital application servers offer all organizations with modest IT support budgets and overstretched executive bandwidth a low risk, affordable, and low-stress option for running line-of-business applications like Microsoft Exchange and Microsoft SQL Server by providing the reliability of a world-class data center and the experience of Progent's Microsoft-certified group of network support professionals.

24x7 Support
Progent also offers 24x7 service and automated server monitoring to make sure that vital applications run without interruption.

Staff Augmentation
In case your company has special system upgrade or other projects that momentarily require additional IT staff, Progent can augment your internal group with veteran technicians and consultants so your special projects are completed on time and within budget.

Network Relocation Services
Progent can provide a Microsoft-certified IT engineering expert who can assist you to plan and manage a smooth move of your computer system to a new site. Services can include data center design and deployment, project management, Internet Service Provider and telecom carrier selection and management, and non-disruptive network upgrades ó all with thorough continual support. Progent's network relocation teams can operate during non-business hours and weekends in order to avoid lost productivity.

Microsoft and Cisco Qualified Consultants
Progent's network consulting services give your small or mid-size company affordable access to of know-how in technical areas where you might not have in-house skills. Progent has in-depth background as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network consultant. Focusing on Windows servers and desktops and high-capacity email systems plus Cisco infrastructure and protection has helped many of nation's largest firms increase the efficiency of their information systems.

Progent's talented engineers can provide insights on network architecture that will enable your IT system to expand along with your company without breaking your computing budget.

Network Consulting Services available from Progent include:

Progent's network consulting services are offered for emergency help, long-term projects, or scheduled service.

Help Desk Planning Services and Virtual Helpdesk Services
Progent's comprehensive Help Desk Consulting and Design Services make it easy for you to set up a success-driven Help Desk that utilizes proven methodologies to interact with customers and troubleshoot problems rapidly and efficiently. Progent's Virtual Contact Center services are an integrated extension of your in-house IT service staff.

Service Costs
Progent charges for all support and repair assistance based on time, not by the job, and Progent gives significant discounts for major projects and regular, scheduled support. Rates are determined by the expertise of the personnel who deliver the service, who are assigned based on the nature of the task.

This billing policy can be a significant advantage to Progent's customers, since it minimizes the likelihood of paying top rates for routine tasks and still makes it easy to raise the level of expertise assigned to a task in case of unexpected difficulties or new objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.














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