To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Online Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist new and current clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service visits. The background and expertise of Progent's network consultants makes it possible to handle the most challenging IT issues rapidly by escalating trouble tickets if necessary to high-level specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support services.

On-site Service
Progent provides on-site computer support for registered clients in major cities throughout the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to provide small and midsize businesses with the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. Progent can dispatch on-site service calls to major cities throughout the United States and the wait time is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about why to register for Progent's on-premises computer support services.

Help Desk Call Center
Progent's Contact Center Services are designed for all businesses who require prompt and dependable support from a professional Help Desk Call Center with effective telephone support, online troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses typically are constrained by tight IT budgets and can spare little executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business information network is always productive. Read more details about Progent's Helpdesk Services.

Hosting Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for Exchange and other critical application servers offer all organizations with limited network support budgets and little spare executive bandwidth a low risk, economical, and hassle-free option for deploying line-of-business applications like Exchange and MS SQL Server by providing the reliability of a world-class colocation facility as well as the skill of Progent's Microsoft-certified group of support professionals.

24x7 Support
Progent also provides 24x7 help and proactive network monitoring to ensure that vital applications run smoothly.

Staff Augmentation
If your company has special system upgrade or other projects that momentarily require additional technical staff, Progent can augment your in-house organization with certified technicians and engineers so your people-intensive tasks are finished on schedule and within budget.

Site Relocation Support
Progent can offer a Microsoft and Cisco-certified IT consulting professional who can help you to design and manage a seamless move of your computer infrastructure to a new site. Services can include data center design and deployment, project management, Internet Service Provider and telecom carrier determination and management, and coordinated system upgrades ó all with thorough ongoing support. Progent's site relocation staff can work during non-business hours and weekends so as to avoid lost productivity.

Microsoft and Cisco Qualified Consultants
Progent's network support services give your small or mid-size business affordable availability of know-how in technical areas where you may lack internal resources. Progent has in-depth experience as a Microsoft Certified Partner and maintains a team of Cisco-certified CCIE networking consultant. Focusing on Microsoft Windows servers and desktops and large-volume email environments plus Cisco infrastructure and protection has allowed some of country's largest firms increase the efficiency of their computer systems.

Progent's system consultants can offer insights on network architecture that will enable your IT system to grow along with your company without breaking your computing budget.

Network Engineering Services offered by Progent include:

Progent's network support expertise is available for emergency help, specific projects, or ongoing support.

Help Desk Planning Services and Virtual Helpdesk Services
Progent's extensive Help Desk Planning Services make it possible for you to set up a success-driven Help Desk that utilizes tested techniques to interact with clients and troubleshoot problems rapidly and efficiently. Progent's Virtual Help Desk support services are an integrated supplement to your internal Help Desk.

Support Billing
Progent bills for all consulting and repair assistance according to time, not by the job, and Progent offers substantial savings for major projects and ongoing, scheduled support. Rates are determined by the qualifications of the consultants who provide the service, who are selected based on the nature of the task.

This pricing policy can be a major benefit to Progent's customers, because it reduces the likelihood of paying high rates for simple jobs and also makes it easy to elevate the level of skill selected for a task in case of unexpected difficulties or expanded objectives.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.
















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