Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Orlando
ProgentProgent's consulting services for IT service firms in Orlando Florida allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your brand as a seamless extension of your in-house network services team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, IT administrators, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT support business, and Progent's transparency lets you strengthen and protect your branding.

Progent is a network consulting firm with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional IT services. Progent bills your firm directly and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT service organizations seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is available throughout the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit requests using your own branded web portal, a toll-free number, or by directing a request to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced reporting platform to make sure all IT services performed are thoroughly documented. This allows you to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs beyond your main areas of excellence and serve new territories without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Efficient remote support saves money while delivering quick results.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Orlando, Florida Companies
Progent's veteran roster of certified consultants can deliver Orlando, Florida businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Orlando, Florida
For additional information about Progent's reseller program for network service firms in Orlando, Florida, call 1-800-993-9400 or refer to Contact Progent.