Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that represents an existential danger for businesses unprepared for an attack. Versions of crypto-ransomware like the Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and still inflict harm. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily unnamed newcomers, not only encrypt on-line data files but also infiltrate all available system restores and backups. Files replicated to cloud environments can also be encrypted. In a vulnerable system, it can render automated recovery impossible and basically sets the entire system back to square one.

Getting back programs and information following a crypto-ransomware outage becomes a sprint against time as the victim fights to stop the spread and clear the ransomware and to resume business-critical activity. Since ransomware takes time to move laterally, penetrations are usually launched at night, when successful penetrations typically take more time to discover. This multiplies the difficulty of promptly assembling and orchestrating a qualified mitigation team.

Progent offers a range of solutions for protecting Oxford organizations from ransomware events. These include team education to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to discover and suppress day-zero malware attacks. Progent also provides the assistance of veteran ransomware recovery consultants with the talent and perseverance to re-deploy a compromised environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a crypto-ransomware event, even paying the ransom demands in cryptocurrency does not ensure that merciless criminals will respond with the needed keys to unencrypt any of your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to re-install the essential elements of your Information Technology environment. Absent access to essential system backups, this calls for a broad complement of skill sets, well-coordinated project management, and the capability to work continuously until the recovery project is complete.

For twenty years, Progent has provided expert IT services for companies throughout the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded top certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of expertise affords Progent the ability to knowledgably ascertain critical systems and re-organize the surviving components of your network environment after a ransomware penetration and configure them into an operational system.

Progent's recovery team utilizes top notch project management applications to coordinate the complicated restoration process. Progent appreciates the importance of working rapidly and together with a customer's management and Information Technology staff to prioritize tasks and to put key services back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Intrusion Recovery
A customer sought out Progent after their organization was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been deployed by North Korean state sponsored hackers, possibly adopting algorithms exposed from the U.S. NSA organization. Ryuk goes after specific organizations with limited room for operational disruption and is among the most lucrative examples of crypto-ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area with about 500 employees. The Ryuk penetration had brought down all company operations and manufacturing capabilities. Most of the client's data protection had been on-line at the time of the attack and were encrypted. The client was evaluating paying the ransom (more than $200K) and hoping for the best, but in the end engaged Progent.


"I cannot speak enough in regards to the care Progent gave us throughout the most fearful period of (our) businesses existence. We had little choice but to pay the cyber criminals except for the confidence the Progent team gave us. That you could get our e-mail and key servers back online quicker than seven days was beyond my wildest dreams. Every single staff member I spoke to or messaged at Progent was amazingly focused on getting our system up and was working at all hours to bail us out."

Progent worked hand in hand the customer to rapidly understand and assign priority to the key applications that needed to be recovered in order to restart business functions:

  • Active Directory
  • Microsoft Exchange
  • Financials/MRP
To get going, Progent followed AV/Malware Processes incident response best practices by halting the spread and cleaning systems of viruses. Progent then began the steps of rebuilding Microsoft AD, the foundation of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange Server email will not operate without Active Directory, and the client's MRP applications utilized SQL Server, which needs Windows AD for authentication to the data.

Within two days, Progent was able to recover Active Directory services to its pre-attack state. Progent then accomplished setup and hard drive recovery on critical servers. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Email Offline Data Files) on team PCs in order to recover mail data. A not too old offline backup of the client's financials/ERP software made them able to recover these essential services back servicing users. Although significant work remained to recover completely from the Ryuk attack, core services were recovered quickly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer deliverables."

Over the next month important milestones in the restoration process were accomplished through close collaboration between Progent consultants and the client:

  • Self-hosted web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over four million historical messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control modules were fully operational.
  • A new Palo Alto 850 firewall was brought online.
  • Ninety percent of the user desktops and notebooks were being used by staff.

"A lot of what was accomplished in the early hours is nearly entirely a haze for me, but our team will not forget the countless hours each of your team put in to help get our business back. I have utilized Progent for at least 10 years, maybe more, and each time Progent has shined and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A likely business catastrophe was avoided with dedicated experts, a wide range of technical expertise, and close teamwork. Although in post mortem the crypto-ransomware penetration described here would have been identified and disabled with modern cyber security systems and recognized best practices, staff training, and properly executed security procedures for information backup and applying software patches, the reality remains that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of experts has substantial experience in ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), thanks very much for letting me get rested after we got past the initial push. All of you did an fabulous job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Oxford
For ransomware system restoration expertise in the Oxford metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.

  • Ubiquiti UniFi WiFi Consultants Ubiquiti UniFi switch Consulting
  • Unified CM SRST backup Help and Support Remote Technical Support Cisco Jabber
  • Universal Inbox Consultants Subcontractor Jobs Contract Jobs VoIP PBX Consulting

  • Consultants Catalyst 9130AX Access Point
    Largest Catalyst 9164 Access Point Remote Technical Support

    Progent's Cisco-certified Catalyst Wi-Fi 6 WAP consultants can provide economical online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

  • Urgent Teleworkers Assistance nearby Oxford - Cybersecurity Systems Consultants Oxford Science Park Remote Workforce Oxford Expertise - Network Security Solutions Consultants Oxford, England
  • Urgent Windows Server 2008 BranchCache Specialist MCSE Expert Certified Windows 2008 R2 Support and Help

  • Onsite Technical Support Supplemental Staffing
    Short Term Staff Augmentation Services Online Consulting

    Progent's temporary IT staffing services allow you to meet the need for network professionals without incurring the expense and hassle that come with vetting and hiring experienced technical help and without adding to your full-time head count.

  • Virtual Call Desk Integration Support Professional Co-managed Support Desk
  • Virtual Server Consultancy Virtual Server Technology Services

  • Mac Online Consulting Services
    Mac Online Technical Support Specialists

    Progent provides nationwide remote technical support and consulting services for companies who run macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft Windows products. Progent's engineers can provide macOS and OS X users a variety of IT services such as desktop assistance, migration to the most recent edition of macOS from legacy versions of macOS or OS X, plus expertise with Mac application software. Progent can also help your business with Apple iPhone and iPad support, or migrating to iCloud. Online IT help offers maximum leverage for your information technology budget by protecting client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access technology and experienced technicians and consultants combine to enable Progent to solve most network problems without squandering time and money by going to your site. In the vast majority of situations your network issues can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can make available Cisco CCIE network experts and CISM and CISSP premier security professionals to assist you with the most challenging network issues.

  • Windows 2000 Server On-site Support Microsoft Windows 2000 Computer Consulting

  • DPM 2016 Technical Consultant
    Data Protection Manager 2016 Protection Groups Network Consultants

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 offers application-sensitive protection for key platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Hyper-V as well as VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, deploy, manage, and repair an enterprise-wide backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional guidance to help you through technical bottlenecks or deliver end-to-end project management support to make sure you finish your Data Protection Manager 2016 deployment on time and within your budget.

  • Windows Server 2016 and SCOM Support Outsourcing Computer Consulting Windows Server 2016 Software Load Balancing
  • Windows Server 2022 Hyper-V Computer Consulting Computer Engineer Windows Server 2022 Cybersecurity

  • Microsoft Exchange 2000 Upgrade Remote Consulting
    IT Consulting Exchange 2000 Server Upgrade

    Progent is one of the most expert information technology consulting companies for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full advantages of Microsoft Exchange Server 2000 for typical scenarios such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.

  • Work from Home Endpoint Security Support and Help Work from Home Security Computer Consultants

  • Engineer IP address management
    password management system Consult

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.

  • iPhone and SharePoint integration Online Help iPad integration Consultant Services
  • ransomware cleanup and file recovery Specialist Ryuk ransomware recovery Services
  • ransomware cleanup and recovery Consult Snatch ransomware recovery Specialist
  • Oxford Avaddon Crypto-Ransomware Business-Recovery Oxford
  • ransomware removal and data restore Specialist Ryuk ransomware hot line Consultants
  • scom 2016 NetApp SAN storage integration Technology Consulting scom 2016 Nano Server integration Support Services

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