Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support personnel are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral movement ransomware can achieve inside a victim's network, the more time it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to carry out the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can assist businesses in the Parsippany metro area to locate and quarantine infected devices and protect undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Parsippany
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled data. Ransomware assaults also try to exfiltrate files and TAs demand an extra settlement in exchange for not publishing this data or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.

The restoration process subsequent to ransomware attack involves a number of crucial stages, most of which can be performed concurrently if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This time-critical first step requires blocking the sideways progress of the attack across your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment processes consist of isolating affected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to get vital services on line again as quickly as feasible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware attack varies according to the condition of the systems, how many files are affected, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to find clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line during the ransomware assault.
  • Implementing modern antivirus/ransomware protection: ProSight ASM offers small and mid-sized businesses the advantages of the identical AV technology implemented by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, ProSight ASM lowers TCO, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Services include establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and connecting datastores to reflect exactly their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress throughout the network from beginning to end. This history of the way a ransomware attack progressed through the network helps you to evaluate the damage and brings to light shortcomings in policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensic analysis is usually given a top priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key activities like operational continuity are pursued concurrently. Progent has a large roster of IT and data security professionals with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your network after a ransomware assault and rebuild them rapidly into a viable system. Progent has worked with leading cyber insurance providers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Parsippany
For ransomware system restoration expertise in the Parsippany area, phone Progent at 800-462-8800 or see Contact Progent.



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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity.

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    The new ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall environments built on ASA 5500-X firewalls with Firepower Services.

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    If your office network mixes Linux-based products platforms with MS Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your operating systems to run side by side for easy management, seamless information exchange, high availability, enhanced performance, and strong security. Progent's Linux and MS Windows integration assistance offerings feature network infrastructure integration and service, support for Windows services for UNIX, remote server monitoring and management, online network help and repair, in-person technical support, and Contact Center support.

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    Progent offers nationwide remote phone support and consulting services for companies who run Apple Mac networks or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers offer Mac clients a variety of services including desktop assistance, upgrading to the most recent edition of OS X from legacy versions of Apple macOS and Mac OS X, plus expertise with Apple macOS and OS X application software. Progent can also help you with iPhone and Apple iPad support, or migrating to Apple's iCloud services. Remote IT help offers optimum leverage for your IT dollar by extending user efficiency and shortening the hours charged for network repair services. Sophisticated online support tools and experienced technicians and consultants allow Progent to handle the majority of IT issues without wasting time and money by going to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help you with the toughest network problems.

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    Dynamics GP software offers analytics and reporting capabilities that allow you to monitor all business processes, revenues and spending, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting services can help you design reports that allow you to analyze your business more completely, converting raw data into useful management information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver specialized line-of-business software development and eCommerce applications that integrate transparently with Dynamics GP.

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    Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization techniques that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unmatched degree of vendor flexibility.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on technology originally produced by Connectix, delivers the power necessary to accomplish hardware reduction, software migration, and server quarantine tasks through virtualization techniques in an enterprise-ready IT environment with high scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses who want to enhance operational efficiency in application programming and piloting, migration from outdated line-of-business software, and server consolidation. Progent's certified Virtual Server experts can assist your business to evaluate and integrate Microsoft Virtual Server.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and troubleshooting SCOM solutions and offer companies of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progent's seasoned solution designers and programmers can assist your company to create enhancements to Microsoft Dynamics GP/Great Plains that support the unique requirement of your business without losing the advantages of Windows integration. Progent can also offer expertise with a variety of software development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    The Certified Information Systems Auditor accreditation is a prestigious achievement that represents expertise in IS security auditing. Certified by ANSI, the CISA credential requires that candidates pass a comprehensive examination given by the ISACA professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional able to assist companies in the areas of information systems audit services, IT enforcement, network assets and infrastructure lifecycle, IT support, safeguarding of information assets, and business continuity planning.

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    For smaller businesses, network security and regulatory compliance can be excessively complicated to stay ahead of but too dangerous to ignore. The world's biggest institutions have been breached, and the top cloud service providers have on occasion been taken down. It seems like there's no place to run. Progent makes it economical for small and midsize organizations to implement vital security tasks effectively by offering the advantage of billed time to the closest minute without any minimum billing for online help. You can have access to a seasoned information consultant to deliver just the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of system security including security audits, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a comprehensive security plan.

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    Microsoft Windows Server Update Services enables network managers to install and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can fully and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.

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    Progent's UNIX platform support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience provides you with a convenient one-stop source to help you build and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for key platforms like SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, supports virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to design, deploy, manage, and repair an enterprise-wide backup/recovery system built around Data Protection Manager 2016. Progent can help you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and on budget.

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    Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

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