Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to take longer to become aware of a penetration and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to make inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Parsippany metro area to locate and quarantine breached servers and endpoints and protect undamaged assets from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Parsippany
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional settlement in exchange for not posting this data or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a major problem according to the sensitivity of the stolen information.
The restoration work subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.
- Containment: This urgent initial step involves arresting the sideways spread of the attack across your network. The more time a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include cutting off affected endpoints from the network to block the contagion, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a minimal acceptable degree of capability with the least delay. This effort is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and protected remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to put essential resources back online as fast as feasible.
- Data recovery: The work necessary to restore data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which recovery techniques are required. Ransomware assaults can take down key databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators.
- Setting up modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, repair and analysis in a single integrated platform, Progent's ASM reduces TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting datastores to match exactly their pre-attack state; and restoring physical and virtual devices and software services.
- Forensic analysis: This process is aimed at uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to assess the impact and highlights vulnerabilities in rules or work habits that need to be corrected to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is typically assigned a top priority by the insurance provider. Because forensic analysis can be time consuming, it is vital that other key activities such as business continuity are pursued in parallel. Progent maintains a large team of IT and cybersecurity professionals with the skills required to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This breadth of expertise allows Progent to identify and integrate the surviving pieces of your IT environment following a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting in Parsippany
For ransomware system restoration expertise in the Parsippany metro area, call Progent at 800-462-8800 or go to Contact Progent.