Besides providing fast access to guidance from high-level network professionals and subject matter experts to assist Pasadena, California companies to resolve discrete IT problems or longer-term projects, Progent offers short-term staffing to deal with more broadly defined assistance such as desktop support, network management, and Help Desk call center response. Temporary staffing makes it possible for businesses to respond to expected or unexpected surges in the need for network personnel, which may be caused by situations such as company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also cover voids caused by the absence of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services give organizations the ability to react to surges in requirements for IT personnel without being saddled with the costs and hassle that come with reviewing and hiring reliable technical help and without the burden of increasing your in-house head count.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Fast availability of proven network professionals
- Easy engagement, termination, and re-engagement of services
- Seamless extension of your in-house IT staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Strong relationship with a world-class, full-service source for network support
Progent's shared Help Desk Call Center service is a proven on-going staff augmentation option that enables IT groups to share the work of Help Desk Call Center support seamlessly between their internal IT staff and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk program is a joint support alternative powered by the industry's leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT expertise for businesses throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Pasadena, California Businesses
Progent's veteran team of certified consultants offers Pasadena, California organizations a wide array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Pasadena, California Businesses
To find out more details about Progent's temporary supplemental staffing services for Pasadena, California businesses, call 800-993-9400 or visit Contact Progent.